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Business Profile

Property Insurance

GeoVera

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Insurance.

Complaints

This profile includes complaints for GeoVera's headquarters and its corporate-owned locations. To view all corporate locations, see

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GeoVera has 2 locations, listed below.

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    • GeoVera

      4605 Business Center Dr Ste 300 Fairfield, CA 94534-1675

    • GeoVera

      PO Box 2957 Fairfield, CA 94533-0592

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in May 19th, we made the decision to cancel our homeowners insurance policy because we found a much better price with someone else. On June 26th, or so, we received not a check but the cancellation notice. A ***resentative told us it would be a check not a notice. In addition, the notice indicates the length of time it would take for us to receive the refunded check, but it was not honored. Both my wife and I have made numerous phone calls and they only tell us it's in the mail but nothing more. After the first check did not arrive, and they kept saying it was mailed, they supposedly promised us on July 14th that a new check would be sent out immediately. When I went to the portal, there is no new check being sent. It just indicates voided. We contacted a *** from the **** agency in ******* and again they keep saying it was mailed July 14th. To date, the first check mailed June 24 never arrived and we keep getting the run around for the second check. My wife has a health condition which warrants weekly treatment and medication. We have bills to pay and has had to put her medications on hold because of all this. We even pleased to please *************** the check and they denied it. In addition, in the correspondence letters section of the portal, the only mail or communication that was being mailed to us was the cancellation notice of June 24th. No check was ever mailed, neither the first or second. We are requesting the refund to be Federal Expressed.

      Customer Answer

      Date: 07/28/2025

      Good morning,

      I would like to remove my complaint from Geovera.   The company overnighted, our check after it was discovered, yet again, that the check was not mailed on the date promised. Please close the complaint as it has been resolved.

      Thank you

    • Initial Complaint

      Date:07/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I called in to renew my earthquake policy, a representative sold me a policy with higher premium and higher coverage. I took it and paid in full right away.Several weeks later, I received a letter from the company, with much higher premium but the same coverage, because they said they made a mistake. I called customer service several times and eventually talked to the manager ****. She lowered the policy coverage and asked me to pay another $120. I paid off with her over the phone. She said we are all set.Then another letter came in several weeks later. I still owe premium.. called **** several times. Also sent email to customer service. No response. Received another letter today. This time, there is not only premium due, but also service charge.

    • Initial Complaint

      Date:02/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 20th our home was hit by a large earthquake, knocking it from its supports and causing substantial damage to property and the structure (damaged window frames, broken floor supports, damaged wall panels, water damage etc.) On December 21st I opened a claim with my insurance provider (*****************) who use Geovera Holdings for their Earthquake Policies (of which I'm a holder) I was issued a claim number *******, and an appointment was set for an adjustor to inspect the home (visit on December 26th) After that things got quiet, communications with Geovera pointed at Pac Spec, and vice versa, all the while we were burning through our savings in a hotel as our house was unsafe to live in. And then things just went quiet, attempts to reach Geovera went unanswered. We've had to move back into the house which is progressively getting worse as water continues to damage window frames and wall panels generating mold, and the house remains unleveled. It took calling my AllState agent who sponsored the policy to call both agents directly to get any reply, (This was on Feb 10). ***************** was the first to reply, letting me know that they were waiting on Geovera for documents, and they themselves were having issue reaching them. Geovera contacted me shortly after to tell me they were preparing documents and would be sending them out the following day to Pac Spec. On follow up with Pac Spec agent, they received no documents. On reaching out to Geovera again, they stated they're applying another Engineer visit to my house, further delaying the process and ignoring my questioning of why no documents were sent, We are a few days out on the 2 month date of this claim, and this feels like they're taking it back to day one. They have been provided with invoices of repair estimates, detailed lists of damages, 100's of photos, and an adjustors visit. I have emails, receipts, photos, everything. I just want them to honor their policy so I can make our home safe.

    • Initial Complaint

      Date:08/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GeoVera underwriters are asking for unreasonable information that dates back 14 years. All information that is required is on the ******* website which I have sent to them. The **** of America only saves information for 7 years. The *** requires 3to7 years,so how can justify asking for documents that are 14 years old.

      Business Response

      Date: 09/01/2022

      Response is attached.

    GeoVera is NOT a BBB Accredited Business.

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