ComplaintsforArrow Deck & Construction
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Complaint Details
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Initial Complaint
10/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Arrow Deck was hired to construct a front fence with vehicular gate at our house. The accepted bid was for $7,190.00, but was amended to $6,610.00 after incorrect posts were purchased and installed. On 8/9/23 the work began and a $2,000.00 cash down payment was paid. The issue/problem with the fence and gate is the left side was built without considering the placement of the right side and the finished fence line. Instead of seeking a solution to the problem, Arrow Deck chose not to fulfill the terms of the contract, walked off the job (8/18/23), left us with a partial fence, no gate, no right side fence, and no solution as to how to correct the problem of alignment properly. We depend on having a secure front fence and gate. Arrow's decision to vacate this job has left our property vulnerable for months. We don't agree on how much Arrow should be paid. We believe the $2,000.00 cash payment covers materials for the partial fence and some. We were willing to pay any verified cost of materials that exceeded the $2,000.00. Beyond that, does a contractor get paid for making a substantial mistake in the placement of the fence, not fulfilling a contract, and walking off the job? We don't know if our front fence and gate can ever function properly or be esthetically pleasing and we have to call someone else in to fix this since Arrow is unwilling to remedy the problem. We were prepared to move forward with alternative dispute proceedings seeking resolution. However, Arrow's first choice was to initiate lien proceedings against our home in the amount of $3,445.00 valuing the mistakenly placed partial fence at $5,445.00. Thereby showing their unwillingness to work on resolution and resolve their mistake in a professional manner.
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Contact Information
147 Oak Manor Dr
Fairfax, CA 94930-1012
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | 9:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.