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Find a Location

McCrea Subaru has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • McCrea Subaru

      1406 5th St Eureka, CA 95501

    • McCrea Subaru

      601 7th St Eureka, CA 95501-1820

    Business ProfileforMcCrea Subaru

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    McCrea Subaru has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • McCrea Subaru

        1406 5th St Eureka, CA 95501

      • McCrea Subaru

        601 7th St Eureka, CA 95501-1820

      Location of This Business
      1406 5th St, Eureka, CA 95501
      BBB File Opened:
      4/27/2000
      Years in Business:
      66
      Business Started:
      1/8/1958
      Business Started Locally:
      1/8/1958
      Type of Entity:
      Corporation
      Number of Employees:
      38
      Alternate Business Name
      • McCrea Service
      • McCrea Nissan
      • McCrea Subaru
      Additional Contact Information

      Fax Numbers

      • (707) 443-8433
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/05/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased a 2023 Nissan rogue in July 2023,I had vehicle a little over a month when it began having mechanical issues.Such as slipping into neatrul while driving,little to no power while accelerating and not recognizing it was in park which caused the vehicle to only go in reverse then eventually shut down and disabled all together.I had it towed into Nissan as it is still covered under warranty and explained my issue they kept my vehicle a week without any updates until the last day.They were rude and didn't even want to assist in the first place.I went to pick up my vehicle and was told it was not covered under warranty because "it appeared a soda or something exploded in the dash"quoted by "****" in service department.I was also told they were going to roll it out back on the street or charge me per day as it sat on there lot.They never gave me any formal diagnostic or paperwork nothing at all on file from the supposed service work that was done.I paid out of pocket that day to have it towed back to my house and when the tow truck driver arrived all the wiring in dash was torn out and not put back together as well as broken pieces,as well as a sticky substance that looked like coffee spilled everywhere down into dash under seats and filling cup holders,blood stains on seat.They gave me back only one working key fob.The vehicle was not at all in that condition when left with them.They are refusing to fix or service it again due to "how I approached them about the situation" so now I'm stuck with a new vehicle that's undrivable at all.At first they said they would fix it if I filed a insurance claim even though the original issue was under warranty now nothing.Ive bought 4 vehicles from them and the past 2 have been nothing but issues when it comes to their service center.Very rude and unprofessional I've had a car vandalized twice while under their care and when it comes to servicing a vehicle they find every reason not to cover it when it should be.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chantel W

      1 star

      10/08/2021

      If I could give them zero stars I would. I honestly feel scammed by them. When I was purchasing my car from them the told me that I seemed like a sweet person and that they wanted to offer me a deal for 5 years of oils changes. I purchased the deal not knowing that I could only use it at their dealership only. I even explained to them that I'm from out of state and would only be here for one more year but they didn't say anything to me. I didn't find out about this until I move and tried to do a oil change but was told I have no free oil changes. So I called McMcrea and they tell me I can only do oil changes at their dealer. I was mad and told them they never told me this in the being. They told me all i can do is file for a cancelation. I did so two months ago but still have not received my refund but they claimed its been sent to my bank but even my bank says there's no refund taken out of my car loan.

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