Reviews

This profile includes reviews for WHV Resort Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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WHV Resort Group Inc has 9 locations, listed below.

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  WHV Resort Group Inc

  300 Rancheros Dr Ste 310 San Marcos, CA 92069-2969

  
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  WHV Resort Group Inc

  34565 Cathedral Canyon Dr Cathedral City, CA 92234

  
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  Welk Resorts

  970 Northstar Dr Truckee, CA 96161-4204

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  WHV Resort Group Inc

  3400 W Victory Blvd Burbank, CA 91505-1544

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  WHV Resort Group Inc

  8860 Lawrence Welk Dr Escondido, CA 92026-6403

  

Review Details

• Review fromMarySue P

  Date: 09/23/2024

  1 star
  SCAM..SCAM..SCAM.. **** salespeople are worse then used car salespeople! We have been lied to from the beginning. We were told that there'd be no problem traveling with our pet, we were told that we could easily cancel at any time, we were told availability would be easy, we were told that our maintenance fees would stay the same from the time we bought. We paid our timeshare off in full the 1st yr of ownership. So, it is paid off in full and they refuse to take it back. Why do they have an "exit service", if they refuse to help us "exit"? **** used to be an honest trustworthy name. NOT ANYMORE. My husband and I are elderly and over the years we seldom travel anymore due to health and finances. We bought into this over 10 yrs ago. They trap customers by offering "freebies", then badger you until you're exhausted after nearly 4 hrs of constant jabbering from the salespeople. Over that time our maintenance fees have doubled! Being forced to keep paying that when we will NOT be ever using them again is like throwing $$ out the window. We are tired of being forced to stay in this scam contract. The way timeshares are operated and sold should be OUTLAWED! We have been arguing with them for the past 12 months trying to get out of this. We sure hope that BBB will look more closely into ****** practices and policies. **** is NOT customer friendly. If I could leave "ZERO" star review, I would. **** is robbing people of their hard earned money that they need to be using on more important items now days. With inflation as it is in these times, we need our $$ for food, gas, heat, housing. We do not need to be FORCED to keep paying fees to **** for a frivolous contract that we will never be using again. BUYER BEWARE!! DO NOT TRUST ****!

• Review fromRay E

  Date: 09/10/2024

  1 star
  I am writing this complaint in regards to **** Timeshare, with whom I currently have a contract. It is contract #*****. in the past 12 months we have been trying to cancel it because no one in in our family wants it and we do not have the finances to pay the maintenance fees. Despite the fact my timeshare is fully paid off, I find myself in a situation that I believe reflects poorly on their business practices.Recently, I have been trying to cancel my timeshare due to no longer having the need for it. The constant financial drain for something I am not utilizing is no longer feasible for me. However, despite reaching out to their "exit services" department via email, I was informed that there are no options available for me to exit my timeshare contract. The irony of an 'exit services' team refusing to facilitate the exit of owners is not lost on ***** is unacceptable that a company would trap its customers into perpetual contracts with no feasible option for cancellation, especially when the service is fully paid off and not in use. It seems inherently dishonest and exhibits a blatant disregard for the financial situations of their customer base.I am seeking the intervention of the Better Business Bureau to ensure that **** Timeshare respects my right to cancel my timeshare, and processes the cancellation immediately. I also hope that this complaint will inspire better business practices in the future, ensuring that all customers are granted the flexibility they need with their financial commitments.

• Review fromRandy M

  Date: 09/08/2024

  1 star
  This review of **** Resorts is to express my utter frustration and the financial burden we have endured due to the misleading practices surrounding our timeshare purchase with **** Resorts. As a former member of the ************, I served our country for 7 years, believing in the values of honesty and integrity. Unfortunately, my experience with this timeshare company has been anything but straightforward. I was prepared to face challenges head-on, but never did I imagine that my integrity and financial stability would be challenged by a timeshare. We were young and naive and taken advantage of. We have had financial burdens for years because of this timeshare. We have now been sent to collections for not paying our dues, and we did not know it was going to be this much trouble owning a timeshare. The disillusionment my family and I feel is profound, as we grapple with the consequences of being misled by a company, we thought was trustworthy. I urge you to consider the impact of Welks sales practices on individuals and families who, like us, are now facing undue financial strain and regret. Our experience has been vastly different from the dream vacation ownership promised us, leaving us with a sense of betrayal.

• Review fromSandra R

  Date: 09/01/2024

  1 star
  **** Resorts and their salespeople are engaged in disingenuous and misleading information, if not lies, to trap their guests. We felt forced to decide on the spot, and after 3.5 hours we were exhausted with the whole ordeal. We werent given any private time to reflect on the offers or how they would benefit us, and we werent given all the details related to the finances of this endeavor. For example, nobody told us our interest rate would be so high or that our maintenance fees would increase annually over time. Had this been effectively communicated to us, we never would have signed anything! No matter how many times I tried to book I never had luck with availability. They always claimed I didnt have enough points, even though during the initial sales meeting I was told that we were purchasing an adequate number of points to travel annually. We are paying higher rates than non-owners in addition to maintenance fees and usurious interest rates. From the very beginning these sales representatives lied to us, and we are tired with this scam contract. We demand to be released, they have not held up to the standards of the contract in our 3 years of ownership, in fact, we consider **** Resorts has breached the contract by not rendering the promised services!

• Review fromRosanna M

  Date: 08/26/2024

  1 star
  We are extremely dissatisfied with our timeshare experience due to a series of deceptive promises and misleading information provided to us. Initially, we were led to believe that we would have the flexibility to use points for travel, but this turned out to be inaccurate as the devaluation of points upon redemption severely limited our options. The accumulation windows for points were also restrictive, making it nearly impossible to book our desired destinations. To our disappointment, we discovered that our timeshare ownership is actually structured as every other year, contrary to the annual use we were promised. This realization, coupled with the imminent expiration of our points, has only added to our frustration. The promises made regarding using the timeshare as an ****** to offset maintenance fees were not fulfilled, and the misrepresentation of lowering interest rates left us feeling completely deceived. We now wish to terminate our timeshare agreement to reclaim our peace of mind.
  

  WHV Resort Group Inc

  Date: 08/28/2024

  ****************,

  i am happy to connect to discuss this if you would like. The usage frequency is cover in multiple location in your purchase documents and reviewed with you during your document signing. Please feel free to email me if you would like to set up a time for us to connect.

  Best regards, 

• Review fromJacqueline D

  Date: 07/16/2024

  1 star
  We are deeply unhappy with our ownership experience at **** Resorts. After notifying them of our desire to cancel our timeshare ownership, we were told there were no exit options at this time. Although they noted our interest in exiting, when we asked for a timeframe on potential options, their response was vague and unhelpful, essentially saying they did not know. This has been the biggest mistake of any purchase we have made. It has been a waste of money that could be used on something more beneficial. Despite expressing our complaints about not being able to make reservations, we received no assistance in finding a resolution. Our desire to use the timeshare has completely diminished, and we are no longer interested, yet we find ourselves stuck paying dues indefinitely. We urge potential buyers to reconsider before making a similar mistake. The lack of support and unclear exit strategy from **** Resorts has left us feeling trapped and frustrated.

• Review fromClarence T

  Date: 07/15/2024

  1 star
  I regret to say that my experience with ****/Hyatt has been disappointing. Despite my loan being fully paid off, purchased in 2013 and not utilized since 2020, I have been informed that there are no exit options available. I feel misled as I was initially told it was a good investment, with the ability to rent or resell it easily. Additionally, I was assured it would be simple to book and that I could exit whenever I wished. The lack of exit options after fulfilling all requirements and payments is frustrating and not in line with what I was promised. Therefore, I can only give **** 1 star for their misleading information and lack of assistance in resolving this matter.

• Review fromThomas J

  Date: 05/23/2024

  1 star
  For over a decade, my wife and I have owned a timeshare with **** Resorts. We have paid everything required by the contract. **** Resorts has not provided what they promised in the sales presentation. We cant withhold payment of maintenance payments until **** Resorts fulfills their part of the agreement, because **** Resorts says they will cancel our contract through foreclosure. The foreclosure would destroy our credit for a long time. In 2020, the Attorney General of California and the District Attorney of San Diego County sued **** Resorts in ********** Superior Court for misrepresentations and deceptive advertising. The Court issued a judgement against **** Resorts in September of 2020 requiring them to respond to owners claims of deceptive advertising and misrepresentations. My wife and I had two contracts eligible for a claim under the Judgement. The judgement required **** Resorts to provide notice that contract owners could make a claim. We never received notice and they cant prove they did. We know from the reminder letters and invoices that they know how to get a notice to us. In April 2021 **** Resorts was acquired by Marriot Vacation Club. At this point we still did not know about the judgement and no one at the rebranded Hyatt Vacation Club mentioned filing a claim when we complained about our unresolved differences with **** Resorts. In 2023, we emailed **** Services at Hyatt Vacation Club that we wanted to exit our contract because of the financial burden of a timeshare contract we could not use. **** services emailed us back that there was no exit option available from Hyatt Vacation Club, and none was planned. When we tried to sell our timeshare, it still didnt sell because people didnt want to pay the rapidly increasing maintenance payments which are higher than the cost of reservations on line.

• Review fromCynthia M

  Date: 06/09/2023

  1 star
  Stay away from this company. We sent an email in May asking them to cancel our timeshare or get back to ** with some options. They didn't say "NO" but that's because they didn't say anything. They completely ignored **. They only call when money is due or if they're trying to get more money. Check this article out: ******************************************************************************

• Review fromGlenda P

  Date: 04/29/2023

  1 star
  Lies. Lies. And, oh yes, more lies. We know that this company can do deed transfers and take back our timeshare but they refuse and they continue to lie about how they can't do it. Hogwash. They are just bad people and the person I talked to (******, ******, ******...) he lies the most. Or he is taught to lie.