Business ProfileforWHV Resort Group Inc

I am writing to file a formal complaint against **** Resorts regarding deceptive practices and misleading information provided to us during a recent owners' meeting. As loyal customers, my wife and I have been deeply disappointed and financially harmed by the actions of **** Resorts, and we seek your assistance in resolving this matter.During the aforementioned owners' meeting, a **** representative led us to believe that we were "grandfathered" into a new deal, implying that acquiring additional points would be advantageous and financially prudent for us. Based on this information, we made the decision to invest more in ****, trusting that it was in our best interest to do so.However, we later discovered that the information provided to us was misleading and inaccurate. This realization came at a significant cost to us, both financially and emotionally. The financial strain caused by this deceptive communication has been substantial, to the extent that we were forced to acquire a loan to catch up with our finances and avoid potential consequences, including the risk of losing our home.We feel deceived by **** Resorts, having already paid off our account and not expecting further financial burdens. The misinformation from the owners' meeting has caused significant harm, and we firmly believe **** Resorts must be held accountable.We kindly request a thorough investigation into this matter by your office and a prompt resolution to rectify the financial losses we have incurred due to the deceptive communication from **** Resorts' representative. Additionally, we urge **** Resorts to review its communication and sales practices to ensure that other customers are not similarly affected in the future.We appreciate your immediate attention to this matter and kindly request a response within 14 days to address our concerns and outline the steps **** Resorts will take to rectify this situation.Thank you for your understanding and cooperation in resolving this matter.