ComplaintsforTax Network USA

• Initial Complaint

  02/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My wife and I owe the *** a lot of money and were unable to pay in full. We wanted a payment plan. We paid Tax Network USA in 2022 to work with us and the *** on a resolution. I am in the midst of a divorce and cannot proceed until this is resolved. Passed over between four associates, no resolution. I do not get consistent communication. I have seen zero paperwork of any work done or time lines. I cannot ****************. They have yet to file my 2022 taxes. Its been two years and nothing has changed. Weeks go by before anyone gets back to me and only offers unfulfilled promises and lies.

  

  Business response

  03/04/2024

  We have spoken with the client regarding their case and outlined the plan we have in progress. The client was given the choice to expedite their case, which would involve paying back an amount we are working to discharge, or allowing us to continue with our current plan, which is projected to save them approximately 10k in past due taxes.
  Additionally, we addressed the issue of communication difficulties, as our team has encountered challenges reaching the client due to his location in mountainous areas with poor reception. The client acknowledged this issue and understands the plan we have in place. They agreed to proceed with their case, and we are committed to resolving it in the near future.
  
  
  

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tax Network USA sent a letter to my mother in *********, **. The letter was made to look like a tax lien judgment of up to $99,000 from Citrus County of ** and that she faced dire financial consequences. My mother called the phone number in the letter and *************************** and a man named ****** told her that she was facing potential disastrous financial consequences and that they were going to help her settle her judgement. They DID NOT explain to my 87 year old mother that they were soliciting her to look for liens. My mother suffers from cognitive decline and absolutely believed she was in financial trouble. Tax Network USA then emailed a drop box link with power of attorney forms covering a 20 year period for her to sign. They also ran her credit card for $6500 which my mother thought was paying a tax bill. My husband is a CPA and her accountant and I'm her durable power of attorney. We stopped the payment and cancelled her credit card and my husband had the *** revoke the power of attorney. With all the fraud and scams that target the elderly I am sickened by the marketing tactics of this company. This is nothing but a scam to rob the vulnerable of their hard earned money and this practice needs to be stopped.

  

  Business response

  02/22/2024

  It's important to address the inaccuracies in the complaint. Firstly, our company operates transparently as a third-party service provider assisting with tax-related matters, clearly communicated through both internal calls and marketing materials. We have undergone extensive legal scrutiny to ensure compliance with honesty and integrity standards.

  
  While we sympathize with the challenges of dealing with a parent's cognitive decline, it's not feasible for us to conduct medical screenings for every client. Moreover, there were no indications of cognitive issues during our interactions with the actual client.

  
  In good faith, we have made numerous attempts to reach both the client and their daughter to address their concerns and offer a full refund, contrary to the claims made in the complaint. Unfortunately, they have not responded to our calls and messages despite our willingness to resolve the situation amicably. We remain committed to providing honest and reliable service to all our clients.

• Initial Complaint

  09/18/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid ******************************* Senior Compliance Director Tax Network USA INC.Tel: ************** Fax: ******************************************************************************** the amount of $6000 in order for Tax Network USA resolve my issues with the IRS.It has been a year and they have done nothing. At this point no one at that company is returning my calls, replying to my emails, and it has been over a month now that I am being ignored.I need to report this as I have been taken for a ride. Very upsetting situation as I thought they were legitimate.

  

  Business response

  09/30/2023

  Dear Better Business Bureau and Concerned Parties,
  We are writing in response to the complaint filed by ***************************. Our commitment is to transparency and the provision of superior service to our clients. Here is a detailed account of our engagement with **************:
  Engagement Initiation: ************** sought our firm's assistance due to her non-compliance with tax return filings over several years. Promptly, our team filed the necessary tax returns on her behalf.
  Gathering Financials for Settlement: After the tax returns, we moved to the phase of gathering the requisite financials for settlement. With ****************** self-employed status, the *** required a profit and loss statement and a balance sheet. ************** found this challenging, and she cited health concerns as a partial reason for her difficulties.
  Forensic Accounting and Personalized Attention: Recognizing the challenges faced by **************, we didn't just stop at assisting her. We provided forensic accounting services at no extra charge, ensuring she received concierge 1-on-1 time with our lead accountant. This not only involved meticulous data examination but also personalized guidance, ensuring accuracy and compliance with *** standards.
  Completion of P&L and Balance Sheet: With the data provided by ************** and through our in-depth forensic assessment, we successfully completed the P&L and balance sheet.
  Updated *** Requirements: Following our submissions, the *** sought updated financials. We emphasize that this requirement emanated directly from the government and was outside our control. Despite our continuous efforts to communicate the importance of this to **************, she remained resistant.
  *** Negotiations: We clarified to ************** that given her debt of over $100,000, the *** necessitates updated financials for settlement discussions, especially for amounts classified as high dollar values (over $50,000). As an attempt to streamline the process, we proposed submitting the existing financials to the ***. The ***, however, declined these and proposed a payment plan, which ************** found challenging.
  Client Interactions: Throughout our partnership, our steadfast goal was the amicable and efficient resolution of ****************** tax concerns. Regrettably, our interactions were often hampered by disagreements and resistance from the client.
  While we respect the right of all clients to share their experiences, it is vital for the Better Business Bureau to have a comprehensive understanding of the situation. We've made every effort to support ************** and remain open to assisting her further, contingent on mutual respect and cooperation.
  Given that our engagement expired on 8/15/2023, a restructured agreement would be essential if ************** decides to continue with our services. We are hopeful for a collaborative path forward, with the primary focus on resolving her tax matters.
  Thank you for allowing us the space to share our side of the story.
  Sincerely, *********************** VP

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩