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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Incident took place on 1/28/2024, spent approx $45 on a hand car wash, vacuum and inside and out wipe down. They damaged my truck during the service. They claimed it was from their high power pressure wash and a previous chip. I didnt have any chips as I have photos from a few days prior to the dealership I inted on trading my truck into; the value has since gone down due to the damaged they caused. I called to speak with the owner to discuss what happened, was placed on hold then hung up on,, called back twice and got voicemail. The service tech who I spoke with was extremely rude telling me my truck was a work truck and its not even noticeable. The next service tech tried to offer me a free car wash- that doesnt fix the damage they caused. Id like them to take accountability for what they did, how they treat people and pay for the damages they caused.Initial Complaint
04/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
4/28/2023 Premier carwash is advertising a permotion for 80 off the 179 clay *** wax. The coupon listed shows a date in 2019. The car wash has honored this coupon before and has previously supplied this website as there website. It is also still linked to there BBB profile. When at the location the supplied another website that does not exist and the manager ****** and the cashier both know it was the car wash website. They are actively keeping an invalid promotion on the website to allow the to bait people into coming to them over competition in the area. They offered a 40 adjustment but where unwilling to fully honor the promotion as listed on there website. Failure to remove invalid promotions is dileberate and being done to drive customers to them for services they have no intention of honoring.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.