Customer ReviewsforBig 5 Sporting Goods Headquarters

I purchased an inexpensive ($27) pool cue package about two weeks ago and have only played 5-6 games with it. The upper portion of the cue established a rattle of some sort. Each time I hit the cue ball it was thought there was a split in the wood or something was loose, obviously a defect. I went in today to the ************, **** store to exchange it, possibly upgrade it. I talked to the polite counter person who said they would need to call a manager to the front. While waiting I went back to see if there was another one like mine. There was not so I decided to upgrade to a significantly higher quality set, $90. I got to the counter to finish the return and new transaction only to be informed by the manager on duty they do not take returns on pool cues because they are like baseball bats, an "impact" piece of equipment, store policy. Their return policy on their website clearly states no returns on bats and to refer to the "in-store policy" which there was a link to. That policy further defined non-returnable items, nowhere mentioning pool cues. The manager said "I would get in trouble if I allow this return." I asked for the next level of management's phone number, to which he provided me their corporate customer service number. I then asked for the actual store manager's name because I want to speak with someone locally to resolve this issue, which I got but they are not in today. In the past three years I have spent about $1,000 on merchandise in this store. Seems a shame to lose a customer over an unpublished return policy and $5.00 profit when I was ready to spend far more than that. I'll let you know how it goes.

I recently had the opportunity to visit your store in ************, ********** I dealt with ********* in the sporting arms department what a great asset to your company She was extremely helpful and knowledgeable and I cant say enough, but I thought would be a difficult transaction. She made so simple and easy.

This place used to be amazing. Wow has it gone down hill. The last 3 times I was in they didn't have any of the discount prices on any of the knives or most other items. The price stickers just sit on the counter all week until they all expire! Only the managers seem to know where anything is so really bad training. Employees seem to have a bad attitude and don't want to be there. While I was there a guy stole merchandise because they know the ******** service sucks here.

The last straw for me was when they wouldn't let me use more than one item coupon. Why put out 20 items on coupon if you can only buy one item? After years of spending lots of money there I am done with them for good. The shoes that I was about to purchase even fit nice. I'd rather pay more somewhere else than ever give a dime to this place again. I noticed other customers waiting for 25 min for help also.

I was given a pair of shoes as a gift. My spouse had purchased the gift and was told if they didn't work, it would be no problem to receive a refund. Just bring in the unused product and receipt. I tried the shoes on and didn't care for them. So, we took the shoes back. While there, we looked at four other models. Any of them seemed like they would have worked okay. However, the store didn't have the right size in any of them. So, we decided to return the shoes and receive money back. The store said they needed our photo identification to scan into their computer. Bear in mind, the shoes had just been purchaed 10 days prior to this, had not been worn, and had a receipt for them. We objected due to identity theft concerns. They told us we could either keep the product or receive store credit. I sure hope they get shoes someday that fit. Terrible policy. We **** gift the store credit card to a homeless organization and never shop at Big 5 ever again.

Hello, I'm sharing my experience reporting about the behavior of Manager whose name is "Bill", located at**** Gallert Blvd, Daly City, CA XXXXX. This incident accrued on March 13th, 2022, approximately between the times 1:00pm-1:22pm.

My daughter and I, walked into the store and immediately we heard a very loud voice from across the store, yelling at us from behind the counter where the guns are stationed; asking us if we are here to "return or exchange". The person, now known as Bill the manager didn't allow us to properly walk into the store or shop around, without feeling the need to question are existence inside the store. (We were only a few feet away from the main door). I informed Bill, that we are not sure yet, we just walked into the store, we could either return or exchange the items. In order for us to know, we have to first shop and see on what's best for us. Bill caused a lot of unnecessary attention, other customers were looking our way, because of his poor communication and overly dominating domineer, which took the joy out of our shopping experience at Big 5. Our intentions were not to be yelled at from afar, nor were we expecting to be treated this way. Once we shopped around, we decided to return the items we walked into the store with. When my daughter and I, approached register #1, a female greeted us, but Bill quickly intervenes wanting to check our receipts, and items. Once Bill checked our items along with the receipts, he left register #1, and allowed the female to continue with our return. Bill clearly felt beyond uncomfortable with us entering into the store, his behavior is not normal and will cause a lawsuit in the near future, if not address immediately. I encourage corporate to review the security footage, to back up and match this report. Bill should be replaced with someone who's not going to target Big5's customers as they cheerfully walk into the store, nor monitor them, or question them with a yelling voice from across the store

I would like a precise reason as to why the your stores are forcing customers to mask after the indoor mandate has been suspended? What is your point? You can only lose customers like me unless you can give a proper reason as to why your store is not part of free choice in a free America?

Poor return policies, and poor ******** service.

I received a gift from Big 5 Sporting Goods, from a family member nine days ago and whom lives out of state. I went to exchange the gift or get a refund if I couldn't find anything I liked. All tags were on the clothing, and were never worn. The first person told me that I cannot exchange the items at this store, that I would have to go to the store that these items were purchased at. Really? That makes no sense at all. A manager intervened, indicating that was not true and that they can look up the price, so it will not be a problem on an exchange. I picked out a couple items, went to try them on and was told that I can't try them on. Why? Because of Covid.

The authorities that dictate law on wearing masks in the area where this took place, have lifted mask mandates, so why can't anybody use the dressing rooms? Nobody at the store knew why or when the dressing rooms would be available for use.

Additionally, I can't get a refund, because they need the actual credit card in hand to credit the account. (Every store I shop at in the area, allows credit back to the original card without having it in hand or will issue a gift card at the current price).

I called their corporate office, and the person that handles inquiries was anything but nice, didn't know what authority it is that dictates their restrictions on dressing rooms and has no idea when the restriction on dressing rooms will change.

I can deal with coming back when the dressing rooms are open, but nobody has any idea when that will be. If the items go on sale in the interim, they will issue the exchange with the most recent sale price. So, I'm losing money and they have no answers.

Not a good way of conducting business if you want to keep your customers or grow your business.

Well, adding to the dissatisfied ******** complaints. On July 14, 2021, I went to the Big 5 Store in Sandpoint, Idaho. This was the first time in that store since it opened up here in the North, a few years back. I was looking to purchase sport bras. I picked the ones I wanted to try on before purchasing them. Oh, what, no dressing room???? I expressed my disappointment and dissatisfaction and asked for the Corporate number to file a complaint. The two employees there were happy to assist me with the number and also expressed their disappointment with no dressing rooms, as they are subjected, first hand, to the sounds of disgruntled customers.

The least management could do for their employee's and customers is to be more engaged with their store managers as to how their employee's are feeling and how to better serve the community.

I will never shop there again. Even if the dressing rooms reappear!

JC

I went to Big 5 El Centro this afternoon, June 23, 2021. I was there to renew my Firearms Safety Certificate ( FSC). I spoke to a lady employee - probably a supervisor and I asked her if BIG 5 renews FSC cards. Her reply was: " only if you buy guns from us". ( the store does not even have enough stock of guns)

Then she said, " you can check the other gun stores if they do". So, I asked if the other stores are open? Her reply was, "I don't know, I don't work there!"


I have been a ******** of Big 5 for a long time, I even bought 2 two of my rifles from that particular store. I wasn't expecting that kind of response to a ********. This is apparently a poor ******** relationship. Employees like this are the ones that contributes to bad company image and decrease store sales due to ******** dissatisfaction.

I simply asked the question if the other store was open because she referred that in the first place. But to answer in sarcastic way to an inquiring ******** is not an excuse. If you want people to go and come back to your store, you should treat them with respect as you wanted to be treated the same as a ******** when you do your shopping.

I do not wish to make a big issue on this but these as hard times, most businesses are trying to survive the effects of this pandemic. If you have people who does not adhere with your corporate values, ethics, and best practices on ******** service, you are heading a wrong direction.

I will not ever go to #291 Big 5 (19th Avenue & Bethany Home Road, Phoenix, AZ) ever again. I will not recommend it to family or friends. We had been to another Big 5 thirty minutes prior to coming to this one and the other Big 5 did not require a mask. When we entered this store, it felt like we were attacked; three employees stood at the front of the store, all telling us we needed a mask. We asked if they offered any and one of the employees said, it would be just as easy for us to carry one. We left the store very upset. Then when I went back to get names, the "manager" said I didn't need names. I asked for hers and she told me "Jazmine". When I asked for her last name she said I didn't need it. She was so unprofessional and rude (so were the other employees). The "manager" needs to be coached on ******** service! I am amazed she is in a manager's position when she doesn't know how to handle herself, employees, or customers. Apparently, they don't need our business (or anyone's...the store was empty).