ComplaintsforBig 5 Sporting Goods Headquarters

• Initial Complaint

  03/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Poor customer service said product was in back but couldnt reach it beacuse it was on top shelf so i left without purchasing.

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 2/16/2024 I purchased 3 30 oz wellneee tumblers. I is defective It was filled 1 time and water leaks in between the double wall. I reached out to the store it was purchased at and I was told I can exchange the defective item at any store. The ************* ** store manager ****** refused to do the exchange. He kept saying it was past the 30 days. It had only been 2 weeks. I didn't have my receipt and per policy I was within my right to exchange the defective item but ****** the manager refused. When I questioned why he couldn't give me an answer just excuses and then said I was being aggressive when I asked for his manager or to call the manager of the store it was purchased at and he said no that manager should have called me. I do not want a refund or store credit I want my item not defective!. I had my credit card receipt with me.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  To whom this may concern:I would like to submit a concerning incident that occurred to me in the following Big 5 Sporting Goods store location on 4 Dec 2023 at around 4:30PM: ************************************************Upon purchasing an item, the associate offered a bag to carry said item in, which I assumed, as is still the case in other stores, would be free of charge since said associate made no mention of any bag fees. Little did I know, as I walked out of the store and checked my receipt, that I was charged an extra $0.10 for the bag. Although I immediately went back to the store and was reimbursed the $0.10 in exchange for leaving the bag behind, I find it very perplexing that associates do not inform customers, prior to processing transactions, that bags, per **************** law, are worth $0.10. While I understand that every state has its regulations in regards to plastic bags and whatnot, it is still the stores obligation to inform, either with visible signs at the counter or through the associates, that bags are not free considering how routine the associates sound when offering bags without any mention of the state-mandated bag fee.Thank you for listening and for improving the store experience for your customers.

• Initial Complaint

  11/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Around September 9th, I did a no receipt return at Big 5 Sporting Goods, for the amount of $125 and change. Big 5 allows up to 3 no receipt returns per year, so I did not think any problems would arise. They accepted my merchandise, issued a store credit card, and when I went to spend it 2 months later, it had been frozen... Essentially they have robbed me, but the way a coward would.Now they say the only way to unfreeze it is to provide proof of purchase, well then why even take returns without receipt in the first place. I am completely outraged, I had a purchase I was looking forward to making, and now I cannot afford the item, and they aren't going to carry it much longer, so they have really screwed me over in more than one way. I want my funds or my merchandise back, as would any consumer. This is a horrible and honestly traumatic experience, a viscous and downright disgusting way to run a business, I feel like I can no longer trust anything or anyone when it comes to making a purchase. It was only my second return without a receipt ever, so it's not like I was abusing or taking advantage of their policies. I hope anyone thinking of spending money there thinks twice, they might turn around and rob you too if you aren't careful.

• Initial Complaint

  08/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Today 7/28/2023, I returned a pair of Columbia boots to the Big 5 Sporting Goods store in *********** and the refund was supposedly refunded back to the card I used to purchase them. When I got home and checked the balance on my card I noticed that I was missing $82.00 app. I had $100.65 in my account before I did the return. I called the store and complained and she said it was refunded on their end but I could come back to the store and she would see what we could figure out that maybe she could cancel the refund and just issue me cash back. So next I called the bank and the bank basically only told me that the transaction wasn't settled yet and that within 8 days I would have the $82 they took out of my account back and the $82 refund in my account. They could not explain to me why $82 was deducted from my available balance when the refund was Initiated and when I went back to the store to speak with the associate she said the refund was issued and she couldn't cancel the return and issue cash because it would make the store come up short. She said I would have to deal with the bank. I do know that this store has been having issues with refunds and I had an issue the last time I returned something there and the manager had to issue a cash refund so this problem may be on Big 5 not the bank I don't know for sure. I have filed a complaint against the bank because money should not have been withdrawn from my account when the refund was initiated and they have no right to hold my money when I didn't buy anything. I returned an item. I have not bought anything with my card today at all.

  Business response

  09/01/2023

  We attempted to reach out to this customer on 9/1/23 and were unable to contact him or leave a message; however, we were able to locate the customer's return transaction. Upon review, we can confirm that the refund processed successfully and the funds were accepted by the customer's financial institution. We are unable to view and/or confirm any error that *** have occurred outside of Big 5's purview. If this matter has not yet been resolved with the customer's credit card account, we strongly advise that he contact our *************************** directly so that we *** provide additional information regarding this refund transaction. To expedite the call process, the customer *** reference ticket #****** when speaking to a representative.

• Initial Complaint

  07/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This incident took place at store ***** Today at 12:19pm I was rung up by a gentleman whom I assume is a manager(by the different colored shirt). Unfortunately I was not able to get his name. Our transaction was going well until another employee runs up and tells him very loudly sorry I was in the back taking a smoke break. The manager says its fine, we continue our transaction.******** decided to add more to his excuse for not being at his register by saying yeah I was just smoking a few packs hot boxing the office ******** starts laughing at his own comments.While the manager is awkwardly laughing he also apologizes to me about his colleague after he noticed my concerned facial expression.This is when I spoke up and addressed my concerns as I said, that is very inappropriate to be talking about at work .******** responded with I'm just kidding it's just cigarettes.You guys act like you haven't smoked before .I responded, you're saying this infront of a 11 year old girl. She doesn't know the difference.The gentleman starts to tell ******** she's an 11 year kid after ******** said something, but I couldn't hear over his winded speaking.Now my child is asking me what hot boxing is and if packs are a type of drug.Unfortunately now that she has been exposed to what your employee does during their shift. I have to open that side of the world to her and educate her on drugs while shes still in elementary school. I have been shopping at this big 5 location for a decade now. I no longer feel comfortable to shop here, I have no idea where the next closet location is considering I live 2 minutes away from the one on Harbor and *************Thank you for listening to my frustration

• Initial Complaint

  06/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 05/25/2023 I was ready to walk out with a punching bag and a pair of everlast gloves. The gloves had a sign that said everlast gloves $34.99 for all 10,12,and 16oz gloves and on the bottom left corner it said regularly ***** when I grabbed a pair that rang up $69.99 the sales person refused to honor the price and was rude about the whole situation My issue is the sign read clearly everlast gloves $34.99 not all $***** gloves for $34.99 the man pointed to small price on the bottom left corner and said it only for gloves that cost $59.00 and that was clearly not what the sign specifically stated whoever put the sign up maybe thought all gloves cost $***** all the gloves were everlast ranging from $34 dollars and up there were only 3-4 pairs that cost ***** Change the **** sign to say only everlast gloves that cost $***** on sale for $34.99. Dont leave a sign under nothing but everlast gloves that have different prices with sign that says everlast gloves on sale for $34.99 and then void it because theyre not the $***** gloves. My total was $170 had he simply honored what the sign said and corrected his mistake big would have still profited instead I decided to walk out an unhappy customer because of a clear mistake your associates made and instead of fixing it to make sense they would prefer to argue about it

• Initial Complaint

  05/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased several baseball gloves for my kids little league team. However it was not purchased at one time nor was it purchased from one location. This was due to the kids living in different areas. The team never actually played due to a player getting Covid. So I had a surplus of gloves that the stores willingly returned and gave me store credit. My experience was very positive however after returning all the gloves and the store credit was frozen and they then requested proof of purchase. They took possession of the gloves and days later they froze the store credit. They then demanded they see the proof of purchase. I have no problems producing the proof however this should have been requested at the time they took the glove. It was the managers who facilitated the transaction. They should have requested that before they processed the return. Now they will keep the products if I dont show proof of the purchase. I have no problem giving them what they now request. Its highly inconvenient and Im professional. I understand they have the ability to do whatever they want with regards to the credit I just wish they informed me of this before hand. Its a hassle and I wish I would just have kept the product for next season.

• Initial Complaint

  03/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ************** is in the business of price gouging its customers , by increasing its interest rates without prior warning . I spoke with ******* from ************** and was told the interest rates would continue to increase . This change as well as my prior financial struggle is causing me a great deal of anxiety. I would like my interest rate lowered or placed on hold for 6 months so that I can pay this credit card off . After I pay it off I intend to contact the credit bureau and have this account removed from my credit report without damaging my credit. My choice to remove this account is based on ************** unfair business practices. I refuse to conduct business with price gouging companies such as ************** . This company should be investigated for its unfair business practices and price gouging.

  Business response

  03/30/2023

  This complaint has been directed to the incorrect business. The complaint mentions ************** and an issue with interest rates. This response is from Big 5 Sporting Goods. There is no affiliation between the two. 

• Initial Complaint

  02/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Mangers at ********, ********** location were extremely rude and lacking of common decency. I dropped my ****** card at the register on Monday the 13th of February. Upon realizing it was not in my possession I called the store. I was informed it was found. I told them I was on my way to ******** so I would not be able to pick it up right away. I was told they will hold it for me and they took my name and number down. I come in to pick it up and its no where to be found. I am immediately given attitude and no real solutions. Not even an apology for misplacing my property. ****** was the manager that found my card and put it on hold for me. What he actually did was leave it on the counter next to the register. Resulting in it being missing now. I spoke to **** about the situation and he was extremely rude and unapologetic basically blaming me for a mistake made on their end without any remorse. The management has been everything but sympathetic. Very short and very rude with me. My experience with Big 5 has been very unsatisfactory and I have never received such bad customer service. The item I purchased from the store was left with security tag on so I was not able use on my ski trip. My worst customer service experience ever. The managers I spoke to were, ****, ******, and ****.

  Business response

  03/24/2023

  Prior to receiving this complaint letter, the customer reached out directly to our **************** Team. This matter has been investigated, addressed, and resolved with the customer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩