ComplaintsforGoPort Enterprises, LLC
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Complaint Details
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Initial Complaint
08/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was scheduled for a Cruise in May of 2020. My cruise was canceled due to COVID-19. I was able to request a full refund from Goport regarding the cancellation. I have emailed them to check on the status and the 1st response was there would be no refunds until cruises were back up and cruising. I have emailed them 2 more times since cruises have started back up and I keep getting the run around about how they don't hold credit card information and that the refund will be done by check. My last email was in April of 2021, I just sent another email today and, have not received a response. I was trying to give them time to refund my money, but it seems as if they are not going to. Please help me. ****************************************** Refund selected 03/30/2020Initial Complaint
01/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased shuttle transportation for 2 from a hotel in Orlando to Port Canaveral for cruise we were scheduled to take on 1/22/2022. We have since had to cancel the cruise due to COVID. When I try to cancel the shuttle, I'm only given a choice of a future credit. I would like a refund of the $99.96 that I paid. Giving credit only, and not allowing refunds, seems like a sneaky way for their company to take money from people who have no choice but to cancel and they keep their money. I'm canceling 12 days before the cruise. That's plenty of time. I can see if I waited until the last minute.ÂBusiness response
02/03/2022
Consumer Response /* (2000, 9, 2022/02/03) */ While I would prefer a refund, I had to accept their future credit instead or I would have lost everything. Seeing they aren't answering you anyway, you can close this case. Thanks.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.