Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought 2 sets of swivel patio chairs (4 chairs in total) by AlphaMarts on ********** and received it at the end or March or beginning of April 2025. When putting the chairs together, there were no cushion covers in the first box. We checked the 2nd box, no cushion covers in there either. My husband noticed the packaging inside the box (plastic bag) that if the seat covers weren't in the box to be patient, another package would arrive with the seat covers (but it was saying sofa instead of chairs). Two months later, no other package arrived. I contacted ******* and they contacted the supplier (AlphaMarts). They sent me this email:"My name is ***** from Supplier AlphaMarts and sorry to hear about your problem.There was a Wayfair system error which causing the missing covers.And actually you didn't pay for the covers part so we can't send covers to you.Sorry for the inconvenience.Sincerely,*****"Wayfair has told me that they can't help because it's been more than 30 days so it's really up to AlphaMarts. ***** from AlphaMarts apparently won't be of any help. Cushion covers for those 4 chairs are going to be expensive and since when do covers not come with the "chair sets"? We paid $1,241.71 after tax for the 4 chairs, we shouldn't have to be buying the covers that protect the cushions.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have explained that I do not have, or can I find the actual purchase info you are asking far as this was purchased on Oct.2024. *** Ex delivered it and left it out in the rain. Shipping info was destroyed. Even ********** cannot find it in their system, Box was put up due to time of year and weather. Got the box out in March 2025 and attempted assembly. Had 2 wrong items (chair arm sides) and missing the 2 correct arms to complete the chairs. I have made every effort to send what was requested and what was available to me. There was a delivery date on the label that did not get wet and I included it(pic). That delivery date shows the item is still well within the year of warranty. The items id not defective but does have the WRONG parts and I cannot complete the assembly of the chairs without the 2 side arms, one for each chair.
  
  My point of view is this. It was a NEW, UNOPENED BOX. It did NOT have the correct parts in it. All I want is what I paid for and that is the 2 correct arms to complete the chairs. Now get this, I am told that even though I supplied the part and model and item numbers, they cannot ensure I will get the right parts under warranty, BUT.... if I agree to purchase the parts and pay for shipping, they can use that SAME info I sent them and they will then send me the correct parts. Apparently MONEY makes the difference in getting the correct parts.

  All I want is the correct parts I paid for when I bought the chairs that should have been in the box to begin with. If someone there had done their job correctly, I would have gotten the correct parts and there would be NO issues. 

  They are holding those parts "hostage" until I pay for them again instead of accepting the responsibility of their error and sending my the correct parts. I even offered to return the wrong parts back to them. 

  I find this action on their part inappropriate and unprofessional. 

  o not have to give them . Again, my point is it is a new unopened product, new box that was put away in storage for last 4 months. ***** did leave it out in the rain for a few hours when delivered, but pretty sure that did not affect the packing of wrong parts at the manufacturer. They offer a 1 year warranty against defects, but do not care if the right parts are in the box for proper assy. How hard is it to send the right parts upon request to the end user, due to an error made at THEIR end of this product packaging? Bought and expecting all items to be included as pictured.

  Business Response

  Date: 03/27/2025

  Dear Customer,
  

  Thank you for reaching out regarding your order placed with The **********. However, we noticed that no specific order information has been provided. To address your request for a free replacement part under warranty, we propose the following options:
  

  If you can confirm that the order was placed with our company and is still within the warranty period, we recommend that you contact **************'s customer service for assistance. We are ready to support them in providing free after-sales service.
  

  If you can provide the relevant order details (such as the order number or tracking number), we will also be able to offer free after-sales support.
  

  Unfortunately, based on the information you have provided so far, we are unable to locate the corresponding order. This means we cannot process your warranty claim at this time. Therefore, we can only offer you replacement parts for purchase.
  

  We appreciate your prompt response so we can assist you in resolving this issue as quickly as possible.
  

  Thank you for your understanding.
  

  Best regards,

  AlphaMart's

  Business Response

  Date: 05/01/2025

  Hello *****,
  
  Thank you for your detailed message regarding the issue you experienced with the Swivel 2-Piece Steel Outdoor High Bar Stools (item/model E02GF097-N)  about the order on 10/31/2024 . We truly appreciate your patience as we worked to resolve this matter.
  After receiving your complaint, we immediately arranged for two new chairs to be sent to you to address the missing parts. These chairs were shipped via *****, and you can track your shipment with the following tracking number: ************. The delivery took place on Monday, April 21, 2025, and the chairs were left at your front door.
  We understand the inconvenience caused by the error in packaging and appreciate your understanding as we rectified the situation. Should you have any further questions or require additional assistance, please feel free to reach out.
  Thank you for bringing this matter to our attention, and we hope you enjoy your new chairs!
  Best regards,
  ******

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 16th a carport we bought from this company collapsed on our cars. We have been seeking the money back to fix our vehicle. This was a faulty carport. We are lucky that no one was under it when it first collapsed. We had to get help just to get it off our cars which was very dangerous as well. I had a few issues on my car but I wasn't seeking anything for that just wanted my husband's truck to get fixed. His truck sustained most of the damage. His vehicle is brand new, and we just feel that their product caused this damage so they should pay for this. i have plenty of pictures and videos.

• Initial Complaint

  Date:06/26/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approx. 3 weeks ago we ordered a coffee table, a set of two side tables and console table from AlphaMart. The order came quick, but was completely wrong - we were sent 2 end tables which was correct, and two coffee tables which was incorrect. One of the coffee tables should have been a console table. Further, the shelf in one of the end tables did not have any pre drilled holes so we cannot finish assembly. We need the following:- a shelf with holes for the end table - a console table - a return label or direction on how to get the extra coffee table back. -additionally there was a **** on the coffee table when it arrived. - further, we are requesting that we are compensated to some degree due to this major inconvenience and delay. Weve reached out to the company and they are requesting photo after photo which we have provided. Now, they want a picture of both coffee tables side by side. We are not assembling the extra coffee table to have to disassemble once we have to send back.

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a patio umbrella from this company. They sent the wrong color item and when they were notified, they have refused to process the return, correct their error or exchange the item for the correct one. It has been days of back and forth emails offering a coupon for their store if I agree to keep the item they sent in error and suggest I try to resell it.

• Initial Complaint

  Date:05/07/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 8 pc patio set from *********** Order was processed, and delivery was done by a 3rd party call Alphamarts.com. Set arrived with one of the chair boxes damaged and chair part damaged and unable to be assembled. Emailed Alphamarts.com, explained situation and requested replacement chair be sent. Included 4 photos. I was Informed that only damaged part could be replaced and that part not in stock, would take 2 months to obtain! Unable to speak with anyone on the phone as there is only a busy signal when dialing one number and a message stating "no service representative available at this time" when dialing another number. A 2 month wait for a part is totally unacceptable for furniture that is intended to be used for the summer! If part cannot be obtained, then a replacement chair is requested!

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an outdoor dining set from Alphamart in March of 2023. In less than a year, one chair has rust and warp damage. I sent an email on March 17, 2024 with proof of purchase and photos of the damaged chair and asked for a replacement. To date, my email has gone unacknowledged. I have also been calling and the number ************** which is their customer service number, it just rings and then it goes to voicemail. The name of the company is never mentioned in the voicemail greeting. This is frustrating to say the least because they claim the chairs are double powder coated and rust resistant. I would just like a replacement chair.

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased item: Phi Villa IF-403J, from one of Alpha Mart Holdings, LLC's affiliates, Bed, Bath and Beyond before they closed their stores. The associate informed us that the item was an online return that was being sold in-store since they could not ship it back.We purchased the item a few months ago for our new home. After moving and getting settled in, we were ready to assemble this item.When we opened the box, we sat all the pieces out and there was large manila envelope with nuts, bolts and papers, which we assumed were the assembly instructions.We pitched the box, along with several others that have been piling ** in our home.Once we sat down to put the item together, we noticed that the papers inside were not assembly instructions.We then contacted Bed, Bath and Beyond. They stated that we would need to reach out to Alpha Mart Holdings, LLC for the instructions or replacement parts.We looked for a customer service number and could only find an email online. We made initial contact and were asked for an order number. We then explained that the item was purchased in store at Bed, Bath and Beyond and there was no order number. We were then asked to provide which online store for the purchase. We reiterated that we purchased IN-STORE from their affiliate, Bed, Bath and Beyond, that the item was an online return and we did not purchase online. We advised that we needed a copy of the assembly instructions and a replacement part as one of the items was broken.We were then told that we would need a confirmation number in order for them to help us. We reiterated that there is not a confirmation number. We advised that we can show them that we purchased the item from Bed, Bath and Beyond. We stated we didn't want a refund or to return the item, we just wanted to pay for the replacment part and get assembly instructions.A customer service agent named **** outright refused to help us and suggested we use wood glue to repair the part. Terrible service!

  Business Response

  Date: 12/07/2023

  We've sent the replacement parts required and informed the customer of the tracking number via email.

• Initial Complaint

  Date:10/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a patio chair set thru Wayfair which came from Alpha Mart Holdings. The box was damaged and assembly hardware was missing. There is a card that says to call Alpha Mart Holdings if any hardware is missing so I called. They asked for the order number starting in "**..." which I provided them. I spoke to a woman named ***** yesterday (26 Oct) and she said they located my order by the ** number I provided and they would send me the missing hardware. This morning I received an email reply stating they cannot supply the hardware and I should purchase it at my local hardware store. All I am requesting to resolve this is that they mail me the replacement hardware bag for E02GF113 chair set so I can finish assembly of these chairs. If they will not assist the consumer then they should not put a card in the package stating to contact them if parts are missing.

  Business Response

  Date: 12/07/2023

  We've sent the hardware bag and informed the customer of the tracking number via email.