ComplaintsforDublin Chevrolet, Cadillac

• Initial Complaint

  02/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased my Chevrolet Bolt EUV in 2023, which qualifies for the $7500 tax credit per *** rules and regulations. Under those some rules and regulations the dealership is REQUIRED to report my EV vehicle and my information and provide me with the form above. The finance department and manager flat out LIED to me and told me they dont anything for the tax credit on this. Clearly that is a flat out lie. *** contacted the dealership to try and get the tax ID number and they continue to blow me off. I will be reporting them for tax fraud to the *** as well

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I left my car here to get fixed gave them my warranty info to get the work approved. They then told me my warranty was expired (which it wasn't) So my car sat because i didn't approve fixes due to them being an absurd ****** dollars. I'm not the richest person in the world and while i appreciate them letting the car be there for about 2months while i argued with my warranty company and them. I finally picked it up when I had the money and my seat belt was covered in mold and the seat was wet. They then tried to blame me with dumb reason like my car was dirty. Which is no excuse to let it mold regardless. They refuse to accept responsibility and I'm not even mad they didn't get my warranty sorted I'm mad they wont step up to fix a problem they caused.This is a serious health risk they caused and all im asking for is a new seat belt and an apology.

• Initial Complaint

  12/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I traded in my 2014 ******** **** SUV on 8/14/2022. I traded in this car and bought a Cadillac SUV. They paid off my existing loan to EECU. I have been receiving notices from the *** and also a ticket from Bridge Toll invoice. Meaning someone is driving it around. As of today 12/12/2022, they have not registered the vehicle in their name. They have me as the registered owner and they are the lien holders. There is no lien on it and I am not the registered owner. I feel they are trying to not pay the transfer fee to the ***. This is horrible business practice and I wonder how many other cars on their lot are not registered into the dealerships name. I have filled out the notice of transfer and release of liability on the *** website but I am still getting notices that I am the registered owner. I have contacted the salesman and finance manager and they sent me paperwork stating this information. I have called back and told them they need to register it in the dealerships name but they have not called me back nor will they take my calls to speak to higher management or the owner of the dealership.

• Initial Complaint

  06/23/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In 09/2021 I sold a vehicle I bought from Dublin Cadillac to Carmax. At the time of the completed sale I submitted all required documents for a refund on my extended warranty. I reached out to Dublin Cadillac in 09/2021, 10/2021 and again in Dec of 2021. I. December I spoke with a representative ****** and they said they would handle it. In the end of December I received a refund for only Nov and Dec of 2019 when I sold the car and submitted all documents in September of 2019. I have been trying to resolve this almost every month since then and keep getting railroaded. I have left **** (the manager) multiple messages with no responses. I contacted the extended warranty company themselves (Allied) and they said the dealership needs to update the date on the termination. I am owed approximately $1000 and have had no help.

• Initial Complaint

  04/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased a certified pre-owned (***) Cadillac Escalade from Dublin Chevrolet on August 7,2019. At that time the vehicle was advertised as a ***, we were provided with the 172-Point Vehicle Inspection and Reconditioning report that was done 7/25/2019, a Carfax report that indicated it was listed as a ***, and the *** Owner's guide.In January 2022, we took our car into a dealership closer to us and were told that our car was not registered in the *** database as a ***. They told us that we need the original dealership that we bought from to submit the paperwork necessary to register the vehicle as certified pre-owned. We have left several messages with various people at Dublin Chevrolet including sales, finance and an individual named **** Grass. We submitted an inquiry via the "Contact Us" form on Dublin Chevrolet's website. We have also reached out to *** and they have submitted a complaint, but suggested that we contact the dealership we purchased from again. They also indicated that the original dealership that we bought from needs to submit paperwork in order for the vehicle to be registered as certified pre-owned. Even the dealership close to us tried to help resolve this discrepancy but have not been able to reach anyone from Dublin Chevrolet. 1/7/22 - Left separate voicemails with sales manager, finance and service at Dublin Chevrolet 1/15/22 - Contact *** and filed a complaint 2/11/22 - Contact *** again 4/1/22 - Left voicemail with **** Grass at Dublin Chevrolet 4/1/22 - Submitted form on Dublin Chevrolet website At this time, we feel like we have exhausted efforts short of showing up in person at Dublin Chevrolet. We bought the vehicle specifically for it's certification and extended warranty and are now being denied coverage under the certified pre-owned warranty. We don't want to file any small claims or anything, we just want someone at Dublin Chevrolet to contact us and submit the necessary paperwork to register our car.

• Initial Complaint

  01/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  11-11-20 We bought a new Bolt for $36690.00 plus costs from Dublin Chevrolet and they knowingly sold us a vehicle that had battery fires. GM changed the chemistry of the batteries.11-13-20 At 1:05 p.m., ************ publishes article about recall of 2017-19 Bolts. "The automaker has found five confirmed incidents of batteries on the Bolt... GM has found two reports of smoke-inhalation injuries out of the five."10-21 Our vehicle recalled for risk of fire. Parts not available for repair.11-21 Personal letter announcing advanced diagnostic software package to remediate parking and charging limitations, but not fix the car.12-21-21 Spoke to ******, Specialist, at *********************** about getting my car fixed. Unsatisfied, spoke to Madison, supervisor. Told I could "try to find" a car from Enterprise or Hertz up to about $46 per day. Couldn't find a decent one at that price. Told we would have to wait 6-8 weeks to. hear from a purchasing agent to see about selling our car back or replacing it with a new one without the problem.1-22 Received a call from ******, Specialist, requesting phone meeting. Set up for 12:30 1/7, he would call us. Did not. I called him and told him what I needed. He upped the price of a rental and opened it to other agencies, but that they'd need time to approve it. I told him I had to be in ********* tomorrow morning, and at this point, would have to fly and rent a car there. Asked him to approve the cost of the flight. No time to approve. Asked to speak to ******** That would take an additional ***** hours. Asked to speak to her today.We bought the car for travel to and from San Diego County, which we do a couple of times a month. Due to numerous limitations imposed on the car and risk of fire in the battery, we cannot take it to *********. Cannot risk fire or smoke inhalation due to COPD. We need a reliable vehicle that we can take to ********* NOW, or have ***** reimburse for flights and a rental there. Please help us.

  Business response

  01/14/2022

  I am writing this in response to complaint ID ********, customer did purchase the vehicle from us on 11/11/2021, she paid $25,190 after rebates plus tax and license. At the time of selling the vehicle we didn't have any knowledge of the recall that ************** announced in august 2021, ** set up the helpline for current bolt owners and we redirected any questions in regards to their vehicles by providing ** EV helpline number. While reviewing the complaint the personnel mentioned are ** employees and not the dealership employees. The processes that ** has in place to assist the customers are internal and we as a dealership will not be able to request any changes. I have forwarded the concern of the customer to our ******************** district manager as well as to the ** EV helpline team to find the resolution for this customer asap. Please let me know if I can be of further assistance. Thank you and have a great day.
  

   

  Best,

   

  ***********************

  Executive General Manager

  Dublin Buick **C Chevrolet Cadillac

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩