Reviews

Review Details

• Review fromAidee B

  Date: 04/01/2025

  2 stars
  Overall, the system is adequate. I have recommended several times to upgrade the way appointments are scheduled and moved. So far, no difference. It's been over a year. Be aware, their referral program that offers the new business we refer MUST use the link you give them. If so, the new client receives $100 towards equipment and we both receive $60 credit to use. Well, after spending all this time with another salon showing them the ropes on Vagaro, all of that was voided. Because, they did not use my link. Even after calling and trying to get them to honor it, they would not and basically said...tough. So, because of this, I do not recommend Vagaro. Sadly:(
  

  Vagaro, Inc.

  Date: 04/02/2025

  Thank you for your feedback. We appreciate you taking the time to share your experience and for recommending Vagaro to others. Your input on appointment scheduling and movement is valuable, and we encourage you to submit any feature suggestions at *********************************** so our team can review them.
  Regarding the referral program, the referral link must be used at sign-up to ensure both parties receive the credits. We understand the importance of these incentives and encourage anyone participating to follow the outlined steps for eligibility. If you have any further questions, our 24/7 support team is available to assist.
  We appreciate your time and insights!

• Review fromRONNA F

  Date: 09/11/2024

  1 star
  I have been in business since 1999, I have never had so many credit card issues as I have with the latest switch. It was not great before, but it is not Wednesday and I do not have Fridays deposit. ** is is about the 10th time this has happened. I reach out to the less than courteous support staff and the answer is just wait. That reply comes about ***** hours after I send the email. Switching is a huge pain, but I think I am going to have to look for an overall new plan. I do not have time to chase down my money.
  

  Vagaro, Inc.

  Date: 09/16/2024

  Thank you for sharing your experience with us. We understand how crucial it is to have timely deposits and efficient support. Our ***************** team is ready to investigate this matter and help resolve it as soon as possible. Please feel free to reach out via email or call us directly at ********************, to connect with them immediately.Your feedback is incredibly important to us, and we are committed to making sure your concerns are addressed as quickly as possible. We understand how valuable your time is, and we appreciate your patience.

• Review fromGisele L

  Date: 09/03/2024

  1 star
  This is a very bad system, the software is super slow, the credit card reader is always disconnected making almost impossible to charge a client. Every time I would call customer service to complain about the cc reader they would say that was never a issue and they didnt know what was happening, the software updates would just add more stuff to make it slower to book a client or to check them out. Dont buy this system, it is awful. I wanted do leave 0 star but it didnt let me, so I gave 1.
  

  Vagaro, Inc.

  Date: 09/05/2024

  Thank you for sharing your feedback. We understand the challenges you're facing with the software's speed and the credit card reader connectivity. Your concerns about system performance and customer service will be addressed, and we're actively working on improvements, including smoother software updates and more reliable support. Our dedicated hardware team can investigate these issues thoroughly and resolve them. Your input is valuable as we strive to enhance the experience for all users.

• Review fromJaclynn G

  Date: 07/03/2024

  1 star
  Awful dont even look at the app because if you do they assume you are using their services and will start charging you a monthly fee
  

  Vagaro, Inc.

  Date: 07/05/2024

  When you sign up for a 30-day free trial of a Vagaro business account, the system will prompt you to provide a card on file and will inform you of your next billing date. Please be aware that Vagaro does not issue refunds for monthly service charges, as specified in the "Vagaro Customer Participation Agreement" you agreed to when registering. You can review the full agreement through the following link- **************************************************************************************************

• Review fromClaire P

  Date: 06/26/2024

  1 star
  As a user, this company is terrible for customer care. I have been getting the same error (XJ140) when trying to log in for weeks and I've emailed and called. No response when emailing, when I called they had never even heard of this error and the rep I talked to had to physically walk to the department that handles log in's to ask about it. I was told I would get a call back in an hour or so, however, it's been 8 days with no contact. I've followed up with the ticket they provided me, but since I can't log in, I can't track any progress. I am now forced to text each of my providers and ask they manually schedule me/cancel an appointment because I have no other way of doing it. When searching for any answers, it's like they scrubbed the internet clean of any bad reviews. I am very disappointed at the lack of care from this company.
  

  Vagaro, Inc.

  Date: 07/01/2024

  Thank you for bringing this to our attention! We understand the frustration this has caused, and we want you to know that we've identified and fixed the issue on our end. Please try logging in again. If you continue to experience issues, please feel free to contact us directly at ************ to ensure everything is resolved. Your feedback is important to us, and we are committed to improving our customer care.

• Review fromShaina A

  Date: 05/17/2024

  1 star
  Money-grabber (1) At the point I was trying to cancel (they only a few days ago changed this option as I know from my chat history with their agent) I needed to call a long-distance number to cancel (I am in ******)(2) I requested to cancel again after an agent extended a one month billing/trial period, during that trial period (3) I was charged after requesting cancellation (4) I spoke to customer service agents who refused cancellation after I requested twice to cancel during non-billing and trial periods WOULD NOT RECOMMEND
  

  Vagaro, Inc.

  Date: 05/20/2024

  Hello,Thank you for bringing this to our attention. We have reviewed your account and noted that we did not receive a cancellation request from you until after you were billed for the subscription. Our support management team was able to work with you to make this right. We appreciate you sharing your experience with us. If you have any further questions or need additional assistance, please do not hesitate to contact us.

• Review fromKristin D

  Date: 05/10/2024

  1 star
  In my 17 years as a massage therapist and working with over a dozen booking platforms, I have never been more disappointed in a softwares capabilities, function, and support. I spent months looking into Vagaro and speaking with support and really thought it was going to be the platform of my dreams and help streamline a lot of things for me and help generate more customers. After going through the process of transfering all my client data into Vagaro the first time, I was given just 3 days to make sure everything looked ok. That is not nearly enough time to go through and make sure all packages and gc were transfered over properly, which they were NOT! SO many errors! 3 days is just not enough time to get things ready to launch online. And if you have to do another transfer or get them to correct anything after that 3 day period they charge you $150. I have never had a booking platform be so ***** with new customers. And once I did get Vagaro launched and started using it, features didnt work as expected, system was very glitchy, the check out process took too long and often didnt work or would kick me out and I was unable to log in for hours. Getting in touch with a support member to help me with checkout issues was impossible. I also felt mislead around superbill capabilities - was told there was a work around for it with invoicing but that was not the case at all. I also was never told I needed to go through an application process in order to accept FSA/HSA cards and this caused complications as I started accepting clients through Vagaro. Just all around not a great experience. Really wish I would have read the reviews here first. It really does feel like a scamy platform company. And yes, when I went to cancel, after only 2 WEEKS of using Vagaro and being so disgusted and frustrated, I find out I am going to be charged $100 for a credit card reader that, like many others have said here, didnt even work properly! Just the worst. 0 stars.
  

  Vagaro, Inc.

  Date: 05/10/2024

  Thank you for providing us with detailed feedback regarding your experience with Vagaro. We understand your frustrations and are committed to utilizing this feedback to enhance our services moving forward. Regarding imports, while there may be a fee for future imports, making corrections to your previous import does not incur any additional charge. Additionally, we did not receive any notifications of errors once the import process was completed. As for the superbill capabilities, we currently offer the option to create invoices for clients, but your suggestion for further enhancements in this area has been duly noted for consideration in future updates.
  
  It's important to be aware that redeeming an EMV reader with us entails a 12-month term, or early termination fees may apply to your account. Your feedback is invaluable in our efforts to improve our platform and services. If you have any further concerns or suggestions, please do not hesitate to share them with us. We appreciate you taking the time to provide feedback, and we welcome the opportunity to address your concerns.

• Review fromLisa S

  Date: 04/17/2024

  1 star
  Iam a one person hair salon and In January of 2024 I began looking for an appointment calendar that sent reminders to my clients and messaged Vagaro. I ask to look at the calendar and decided to keep the calendar that I was already using. In March of 2024 I received a text message from a person stating that she had made an online appointment with Vagaro. I thought it was a scam because I do not use online calendars and so I ignored it. I went through my emails and there was an email saying that I had an appointment through Vagaro! Shocked and confused I called the woman that said she had an appointment to find out there actually was an online appointment calendar! I never had an agreement with Vagaro I only checked them out and decided no. I emailed them over 20 times to remove it and they refuse to do so! They tried tricks by asking questions like we need your password to close it. I told them I dont know the password because I didnt create an account. They said what credit card did you use? I never used a credit card because I do not have an account with you! They said it looks like you went to step 2 so when you do that it means you created an account. I answered I dont know how many steps you have but I never had or have an agreement with you and I never signed anything, no money crossed hands, I do not have an account with you! They stopped speaking to me and started sending me bills! The online account they set up on their own without my permission is full of lies and does not reflect my business its full of falsehoods and contains services that I do not do. The prices are escalated way above my actual prices and services. Some of the services that Vagaro added are things I never heard of! With their imaginative services and escalated prices they created, this can cause people to turn away because the prices are so high! Its a battle with them to remove the online calendar Read ALL reviews its all the same! Im thinking class action law suit!
  

  Vagaro, Inc.

  Date: 04/18/2024

  Hello,
  
  Ensuring the security of our users' accounts is our top priority. We attempted to assist you in closing your account, but unfortunately, we couldn't verify the security questions associated with it. To proceed, we've sent you an email to reset your password and instructions for closing your account.
  
  Please note that Vagaro mandates a two-step verification process during software sign-up to authenticate the identity of the user.

• Review fromMaleah W

  Date: 02/19/2024

  1 star
  When I switched places I was renting a spot from in June of 2023, I was not able to rebook clients on the merchant profile I had, so I had to create a completely separate, new profile with Vagaro. Later, I was not able to access ANY income information due to my merchant account under the previous business I rented from being closed out. A business owner should ALWAYS have rights and access to ANY AND ALL information regarding income and sales at all times.I was told that I'd have to wait until **** for my **** form to be generated in order to have any access to income information.Come ****, I have no emails from Vagaro containing any information for my tax form that I legally have rights to, I also have nothing in the mail. Legally, it is my understanding that I should have had this form by the end of January ****.Support instructed me to send an email to request access to my form??I don't see any logic as to why Vagaro denies someone's access to theirincome information,fully dependent on whether or not they pay them money. I now fear that by switching to a different booking system I will run into the same issues when it comes to completing my **** taxes in the future. This makes me feel trapped into continuing to pay money in order to have access to something I should always have rights to regardless of my account status.I will be taking my business elsewhere once I ensure I have full documentation of my income for the first bit of this year. I also work as a Virtual Assistant for the service industry, working with multiple clients across the US, and collaborations with Business Coaches who work with clients worldwide, I will be sure to recommend clients stay away from Vagaro due to the experiences myself, and issues other people have had based on reviews from the BBB. I'm disgusted at what Vagaro deems an appropriate way to run business.
  

  Vagaro, Inc.

  Date: 02/20/2024

  We appreciate you reaching out and sharing your concerns with us. We understand the frustration you've experienced and sincerely apologize for any inconvenience.We want to clarify that the account you're trying to access is not under your ownership. To retrieve the necessary information and resolve your concerns, kindly contact our dedicated support team at *********************************** They will be able to assist you in obtaining the relevant income details associated with your profile. Regarding the **** form, please note that it is generated by the bank at the end of the year and sent via mail to the address associated with your account. If you have changed your address since signing up, it's essential to ensure that the bank has the correct mailing information.We understand the importance of having access to your income information, and we appreciate your patience as we work to address this matter. If you encounter any challenges or have further questions, please don't hesitate to reach out to our support team. They are equipped to guide you through the process and ensure you receive the information you need.We value your business and are committed to providing a resolution that meets your expectations. Thank you for bringing this to our attention, and we look forward to assisting you promptly.

• Review fromtim p

  Date: 02/12/2024

  1 star
  feels scummy and frustrating they say the card reader is free with a year of service or $100 to cancel then raise the price of the basic service from $25 to 30
  

  Vagaro, Inc.

  Date: 02/13/2024

  Thank you for sharing your insights about our services. Your feedback is crucial to us, and we want to assure you that we take customer concerns ******************************** has maintained consistent pricing for the past 15 years, and the recent changes in our pricing structure are part of a carefully planned service update. This update is designed to introduce new features, including advanced AI functionalities, with the goal of enhancing your overall experience.Regarding the one-year term agreement, we are committed to transparency in communicating our terms and conditions. To qualify for the complimentary EMV reader, customers are required to agree to a 12-month term before shipment. This ensures that our customers are well-informed, and we appreciate your understanding of this process.Your satisfaction remains our top priority, and we would appreciate the opportunity to learn more about your specific situation and address any concerns you may have. Should you consider giving us another try in the future, our 24/7 customer support team is readily available to assist you.Thank you for your understanding and continued support.Warm regards,****** Community Engagement Manager ************