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            • Vagaro, Inc.

              4430 Rosewood Dr Ste 500 Pleasanton, CA 94588-3050

              BBB Accredited Business

            Business ProfileVagaro, Inc.

            Marketing Software
            BBB accredited business

            Contact Information

            4430 Rosewood Dr Ste 500

            Pleasanton, CA 94588-3050

            Visit Website
            (925) 464-1932

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            Customer Reviews

            1.13/5

            Average of 56 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            27 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 9/1/2015

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Vagaro, Inc. offers spa and salon software that provides scheduling, point of sale, marketing, and professional salon management services.

            Products & Services

            Online Booking, automatic Email / Text / Push Notification confirmations and reminders, Point of Sale, Payroll, Taxes, Inventory, Customer Relations, Employee Management, Email Marketing, Websites, Shopping Carts and Social Marketing.

            Business Details

            Location of This Business
            4430 Rosewood Dr Ste 500, Pleasanton, CA 94588-3050
            BBB File Opened:
            6/23/2015
            Years in Business:
            15
            Business Started:
            2/2/2009
            Business Started Locally:
            2/2/2009
            Business Incorporated:
            3/11/2009
            Accredited Since:
            9/1/2015
            Type of Entity:
            Corporation
            Number of Employees:
            196
            Business Management
            • Mr. Adam Zachs, Corporate Counsel
            Contact Information

            Principal

            • Mr. Adam Zachs, Corporate Counsel
            Read More Business Details and See Alerts

            Customer Complaints

            27 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I started a membership with this company at the end of April and had an onboarding meeting to get the software up and running for my business. They did not show up to the onboarding meeting as per our agreement. When importing all of my client information to the new software, nearly 80% of the information had errors that I had to spend hours correcting. I have paid for 2 months of service, but I have not been able to use this booking software since subscribing. I requested to cancel my service on May 28th and requested a refund. They advised they will not issue a refund, however, they are requesting a $100 cancellation fee for the credit card terminal that I have not used. I offered to send the credit card terminal back, and I refuse the cancellation fee as I have not even been able to use their software. I am reporting this in order to get my service cancelled with no further fees.
            Read More
            Read 26 More Complaints

            Customer Reviews

            56 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            RONNA F

            09/11/2024

            I have been in business since 1999, I have never had so many credit card issues as I have with the latest switch. It was not great before, but it is not Wednesday and I do not have Fridays deposit. ** is is about the 10th time this has happened. I reach out to the less than courteous support staff and the answer is just wait. That reply comes about ***** hours after I send the email. Switching is a huge pain, but I think I am going to have to look for an overall new plan. I do not have time to chase down my money.

            Vagaro, Inc. Response

            09/16/2024

            Thank you for sharing your experience with us. We understand how crucial it is to have timely deposits and efficient support. Our ***************** team is ready to investigate this matter and help resolve it as soon as possible. Please feel free to reach out via email or call us directly at ********************, to connect with them immediately.Your feedback is incredibly important to us, and we are committed to making sure your concerns are addressed as quickly as possible. We understand how valuable your time is, and we appreciate your patience.
            Read 55 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

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