ComplaintsforAzul Pools
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Complaint Details
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Initial Complaint
07/30/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
********************* (Azul Pools) was contracted to build our pool. Our permit came through on April 7th and per our contract the pool was supposed to be done in two - three weeks. At one point we tried to get out of our contract because the construction failed inspection/****** neglected to call for another inspection/we couldn't get ahold of him.The issue is the shotcrete (concrete) that was done on our pool. The second batch was too wet and they added accelerant. An engineer has reviewed the work and the recommendation is that the entire pool be demo'd. The shotcrete is cracking, you can see areas of dirt that were not covered and it easily chips off with a hammer.Demo cost is $15K and the cost of a new pool is over $50K. We have paid ********************* $52K.Customer response
06/28/2021
Address of business was requested:
*********************
DBA Azul Pools
*************************************************************
******************, ** 92240
**************
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Contact Information
15500 Bubbling Wells Rd Spc 216
Dsrt Hot Spgs, CA 92240-9025
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.