ComplaintsforYamaha Motor Finance Corporation USA

• Initial Complaint

  02/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I over paid the balance of my loan by $266 on September 25 2022. They have still not sent me a refund for the $266 they owe me and its February 1 2023. I just called to complain again and was told they were working on it. I believe they are just using my money for their own gain and dont really want to pay me what they owe me.

• Initial Complaint

  01/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been called multiple times (and I have called back numerous times to get a resolution) concerning a payment that I made (with late fee because they changed billing systems) and have not been credited. Their last payment recorded shows Now 22 but I paid Dec and Jan on Jan 9 which was deducted from my bank account on Jan 10. They also claim that they gave me credit for a payment on Dec 29 and reversed it but that money was never deducted from my account but the debited my account $667.21 when it was never credited to begin with. Every day my balance due from Yamaha changes once with my correct amount due then back to including the months that I already paid. I have been getting calls daily and sometime twice for payment of a past due account. I sent an email with attachments showing payment to them and the deduction from my bank. Their excuse is they have glitches in the system and need 10 days to resolve because there are so many issues. Just correct my account so I can get a payoff and be done with Yamaha (although getting a title is another issue from posts/complaints).

• Initial Complaint

  11/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid off the balance on my Credit Card on 10/25/2022 for a motorcycle. They will not release my title into my position. I have called 7 times. They continue to say that they have a policy saying they want 10 days to release the title and that I need to keep calling back. Asked for the policy on paper and they refuse to give it to me. Asked for a supervisor and I was put on hold for 30 minutes without ever actually speaking to a supervisor. Still no progress. The vehicle is paid off and they still refuse to send the title *******, is the floor supervisor and was extremely rude and disrespectful. When I asked to read the policy about the 2 weeks she told me "I'm not going to send you our policy"If its the reason I'm not being able to have access to my title I'd like to read the official policy.

• Initial Complaint

  10/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I missed 3 payments and my balance went up $900? I have someone willing to buy the ski for **** with another ski, double trailer and I was going to cover the balance. I have a statement that says payoff is ******* due before 10/16. I called on 10/14 and was quoted **** and something. That's over $300 more than the statement says and over $900 more than the statement in July. I don't understand your math, or charges. I'm not willing to pay that much more and loss another ski, and trailer (value 3-4k) so corporate is satisfied with over charges.. I'm dumbfounded, continually saying they're sorry and understand but unfortunately nothing they can do. Umm accept what the statement says is payoff is and we can be done with each other... is continually charging me interest and missed payments going to get your company in better shape or closing the account and accepting what is fair? Yamaha should do away with this predatory financing. I'll never buy a Yamaha again, I'll never recommend Yamaha... at least when you finance though another company when it goes bad, it's not Yamahas fault. Disgusting predatory financing. I signed but I was lied to about what kind of financing it was.

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 1, 2022, I logged onto Yamaha Motor Finance website to make a payment. I decided to sign up for automatic payments and did so. Upon completion of this, I received a message that payment must be made until the automatic payment was approved. Due to this message, I made a payment. A few days later, I discovered that a second payment had been taken from my account. I called YMF and requested a refund. After not receiving a refund, I called YMF a second time on August 31 and requested that my duplicate payment be applied to my September statement as this was a system error and the company should correct it. I was told the request was submitted. I made it known at that time that I would not be making the September payment while this was pending as I did not want to end up in the same situation of having two payments in September if the payment was adjusted as requested. I asked that it be documented that I should receive a credit if there were a late fee. I am now receiving a bill for two months plus a late fee and YMF is refusing to credit the late fee or assist with overriding the duplicate August payment to credit another month. I am asking for assistance getting this resolved. Thank you

• Initial Complaint

  09/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  YMF website allows automatic payments to be pulled from my bank, and requires that AT LEAST the minimum payment be made. I set it up for my minimum plus $50, expecting to get the extra applied to principal. On my statement it showed normal principal and plus $50 to interest. Called customer service and was told that, yes I have to call and they will submit a request for it to be applied. I have been doing this for months, and have yet to see any reflection in my statements. I have asked repeatedly for confirmation, yet none is given. These action fly in the face of BBB trust requirements.

• Initial Complaint

  08/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 16th, 2022 I was a victim of identity theft. I contacted Yamaha Motor Finance immediately regarding the transaction as the theft was actively occurring. I was assured by the representative that the transaction was not approved and a fraud investigation would be initiated. I was also told a fraud packet would be mailed to my address. On 8/10/2022 I received a letter in the mail thanking me for my purchase. I again immediately called back to Yamaha to dispute this transaction. I was then told two purchases were made using my identity. After 40 minutes I was once again reassured that the transaction was being investigated. I also requested another fraud packet because I did not receive one. On 8/16/2022 I called once more to confirm a packet was sent. I was told that my address was incorrect in the system and another (third request) packet would be mailed. I asked for all call transcripts and a credit packet be overnight delivered, they declined. On 8/23/22 I called and spoke again with a representative asking for delivery confirmation or tracking for the packet, once again, no resolution. The do. It send these packets via fed ex or certified mail. This has been my fourth request to resolve this issue. These actions from the initial fraud, which occurred via Yamaha Financial, and the following interactions with Yamaha Financial representatives, have shown a great deal of negligence. Yamaha Finance needs to take responsibility for their actions and provide resolution to this fraud.

  Customer response

  09/29/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  08/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My company sent a payoff check to Yamaha Motor Finance on May 20, 2022, which cleared our account May 24, 2022. We have yet to receive the title or a lien release. We have called numerous times and emailed or faxed any requested paperwork (including a copy of the cleared check, customer POA, and VIN inquiry showing they are listed as lienholder). We have been told anything from there is "no record of the account" to "we can not confirm or deny any information on the account." We've been transferred between numerous departments, been given six different phone numbers to call, and been disconnected multiple times all with no resolution. All we are requesting is the title to the vehicle or a lien release stating they have no interest in it, so we can get the title ourselves. If there is still a balance on the account we just need to know. I have NEVER had this much trouble with a lien holder.

• Initial Complaint

  07/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On June 3rd 22 I was notified my account was showing no payment received for May 22. Immediately upon receiving this notice I contacted my bank who verified a check was mailed as payment on 5/16/22 and this payment was received by and deposited into Yamaha Motor Finances bank on 5/18/22. I was emailed proof of this payment and deposit by my bank. I contacted Yamaha following this and was told to send this proof of payment via email and did so. I heard nothing and approximately a week later I contacted Yamaha again and was told it was being looked into and should be corrected within a few days. Nothing was corrected by June 17th and I again called and was instructed it may take 30 days. 30 days in I called again and was told to still wait. I emailed several times in between phone calls as well. I am now two and half months plus since the payment was deposited into Yamahas account and still not receiving any meaningful help in locating the funds, applying them to my account rightfully, correcting the incorrect credit reporting and adjusting the late fees and additional interest thats been charged.I need assistance with this please! My Yamaha account number is: **************** Proof of payment is attached. ************************* ************** **********************

• Initial Complaint

  04/28/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I made payments to Yamaha from 5/15/22-10/15/22. Payments were over by $50. Yamaha applied excess to interest, said I needed to call in to clarify payments were for principle. Next in October an employee had recorded conversation told me I didnt need to make payments until June Yamaha, pursed me with harassing calls and letters for months while never returning my request for management call back. Situation supposedly was resolved in February manager rep told me situation was rectified and that I just needed to make an interest payment of $35 and continue with normal payments. Next 2 monthly payments we applied entirely to interest for reasons unknown. I have requested call back and called in numerous times and never receive call backs from management and no explanation as to where my money went to or why it has been applied to interest only. In 3 months I paid around $400 interest payments alone. I continue to call Yamaha but Im always left with empty call back promises or 30 minute + wait time to speak with managers that continue to have no solution for where my money is or why it has been applied as such.

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