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Business Profile

Online Dating Services

eHarmony, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1.03

Average of 609 Customer Reviews

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Review Details

  • Stephen V

    Date: 08/01/2025

    Absolutely the worst site. I get several emails a day saying I received this like or this woman is interested, but when I go to the website to check on the person I see many more times than not """ THIS PROFILE HAS BEEN DELETED""" See I think a reputable company would screen better before sending out these temptation emails. All they are designed to do is be able to say you have 100 like - unfortunately they don't reveal 98 of the hundred were FAKE FAKE FAKE!!!I asked for a refund - do you think I got it?

  • charles C

    Date: 08/01/2025

    DO NOT USE THIS SERVICE!!!! THEY ARE A SCAM!!!I am trying to cancel my membership and they are doing everything in their power to keep me from doing so. I tried calling their phone number listed with the BBB and when I call there is a message saying that unfortunately live support is not available at this ********** scam.Use FB dating. It is free and you actually get real people not fake profiles.

  • Lucinda M

    Date: 07/28/2025

    The absolute worst dating site out there. Charge exorbitant amount of money for a very bad online experience. This dating service is a joke.

  • Tami T

    Date: 07/26/2025

    I didn't understand why eHarmony always pops up as one of the best dating apps when I did online searches but now I realize that they are paying for those recommendations. It is not based off of their customer reviews. When you dig a little and find real consumer reviews they are overwhelmingly terrible. I have only been on the app for 3 weeks. This past week, five times I was sent a notification that I had received a "like" or a message from someone. When I open the app I get a notification that the person has been removed for violating the terms of their membership. Wow. 70% of the profiles don't have pictures with them. With the exception of 2 people, every person I've started a chat with wants to immediately move our conversation to text messages and they ask for my personal information. I have a 15 year age range set and 60 miles from my location and they keep telling me I have to widen my search because they can't find people to suggest for me. They also send me people who smoke when I specifically said that was a big no for me. No lie, I even had a "featured recommendation" from them and the picture of the person was lying in a hospital bed and was hooked up to tubes! eHarmony is a scam. They try to make you think you are getting a better deal by joining for 12 months but then you cannot cancel it. I'm out almost $400. I'm an idiot. Don't

  • Michael R

    Date: 07/23/2025

    eHarmony has been a bitter & costly experience.After dutifully answering their screening questions & paying $400+ for a year's membership I found there were virtually no women in my age group (older) & the failry broad descriptions.I was searching for.Also my bankcard labeled eHarmony's deductions a possible fraud.I attempted to recover most of my membership fees.I was threatened by eHarmony with being turned over to a collection agency.I did not wish to sacrifice my credit rating to this avaricious & false promises company.They are a waste of money & deceptive in their ************ not patronize.

  • barry s

    Date: 07/14/2025

    Fraud?I received 6 emails in 9 days "Profile Removed."/Was I being conned to renew my membership?They have 1 star for a reason

  • Joseph L

    Date: 07/12/2025

    Ditto everyone else here. It's a scam, and worse, it's a humiliating scam. You lose your money. You lose time. You lose dignity and self-esteem. If you are lonely, you'd be a lot better off if there was contact information on review sites like this. No pics, no profiles, but at least you would know that the person you contact is a person, and that they're looking to make friends. Or at least they were until eharmony destroyed whatever hopes they had and whatever faith they had in basic human (and corporate) decency.

  • Nathaniel Z

    Date: 07/07/2025

    This website is fully populated by bots and pig butchering scammer accounts. They are unwilling to refund for any reason despite no valid services being rendered.

  • Danielle K

    Date: 07/07/2025

    I had to give 1 star but truly I would give zero stars if I could. DO NOT waste your money or time on this dating website unless you have money to kiss goodbye!!! I signed up and within 12 hours I wasnt satisfied with website. I emailed to ****** my subscription. I found this while searching the internet about canceling/refunds for subscription.Does eHarmony have a 3 day cancellation policy?Any refunds under this 3-day cancellation policy will be made within 10 days after ********* receipt of your written cancellation ************ Send a cancellation request to subscriptions at eharmony before midnight on the 3rd business day excluding Sundays/holidays.I did send several emails regarding my subscription. All they give you the run-around so they dont have to cancel & refund your money. Only certain states? Very shady!!! Since I cant get anywhere with eharmony customer service, I filed a dispute with my credit card company. DO NOT sign up with eharmony.

  • Fernanda M

    Date: 07/03/2025

    Eharmony is fraudulent! I live in ****** and signed up for Eharmony in *******Most of my " Discoveries " are American men. Some are Canadians but live greater than 150 km from my home. Many are fake and some are scammers!I am not asking EHarmony to place a potential partner on a silver platter. I Am asking for the opportunity to meet someone close to my home and Canadian. Eharmony suggested I move when I contacted them!!I am 71 years old and on a fixed income.Eharmony is more concerned in locking in monthly payments for 3 years than making sure their clients are being treated fairly, respectfully and with integrity. I signed up in Faith and Trust that my payment would be exchanged for an opportunity to meet compatible and local people. My Trust is broken. I reiterate that Eharmony is fraudulent.

eHarmony, Inc. is BBB Accredited.

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