ComplaintsforAshton Electronics
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Complaint Details
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Initial Complaint
10/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had intermittent issues with my Epson ****ub projector and drove it 3.5 hrs to ashton electronics to look at it . I had three blinking lights on my unit intermittently and after powering back up, would work just fine. These three status lights blinking are attributed to cinema filter or auto iris error, which was also confirmed by epson tech support. The unit was brought in and the status lights explained. I called to check on unit and was told that I needed a new lamp. When I asked for more details, he quickly became angry and would not tell me anything. I explained that the bulb was working the day I brought it in, and there must be some mistake as the bulb is only 4-5 months old. I asked how did he come to this conclusion when **** was working as stated before and it only showed auto iris or cinema filter status lights. He began shouting at me and telling me to shut up, and to either pick it up or give the approval. I asked for a supervisor to get this clarified, and insisted they have no supervisor. When pressed on how they operate without an owner, he stated his supervisor was on vacation and could not be reached. I reached out to Epson I was informed that when they asked Ashton, they stated to her they tested it for five days with nothing wrong and then found out it was bulb on fifth day. When I called back, the same rep shouted " shut up, shut up. I don't want to talk with you. I demand you to approve the replacement of the bulb or pick up the unit. I will personally throw your unit in the trash in another 30 days if not picked up" and hung up on me yet again. When my wife drove to pick up the unit, she told him the absolute terrible customer ********************** they had and a complete lack of details on their s**** up. He stated why is our customer ********************** important! When I got the unit home, now only the lamp light is showing on as opposed to all three lights blinking. Not only did I pay a $120 deposit, now I have a broken bulb caused after they worked on my unit.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.