ComplaintsforCovina Volkswagen
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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This dealership essentially sold me a car that is presumably Certified Pre-Owned. We quickly began to have issues with the car, they have refused to help, refused to present any real recourse other than, wait till it has another issue and bring it back **************. I've asked to give it back they want to buy it back from me and essentially have me lose $4,000. They are treating it as buyer's remorse rather than taking responsibility for the defunct car that I got. It currently has another issue, it stutters at acceleration. I'm not a mechanic, but it feels like the gear change is not happening correctly leading to the current condition. They've fixed two other issues with it, and all this before I've even had it for a month.Initial Complaint
09/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a used car with the car supposedly in perfect working condition. A day later, the car has a check engine light with stored codes. This means that the technician removed the codes to sell the car.Business response
10/12/2022
Business Response /* (1000, 5, 2022/09/07) */ Mr. ****** came into our facility with the complaint of the check engine light illuminated. He recently purchased the pre-owned vehicle from our dealership. We performed a diagnostic check and changed the part that was causing the fault. No charge to customer. Please see attached repair order.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.