We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Warranty Plans

Warranty Protection Services
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

2.91

Average of 48 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Gail B

    Date: 02/14/2025

    Horrible company - a real scam! I tried to reach them to cancel within the month. I had until the 17th, but one of them had extended it to the 18th. They ended up taking the payment on the 16th, and it was extremely difficult to talk to someone. I sent them a letter with the info and details. No response. After 3 weeks, I called again and left a message. Someone called and when I went to answer they had hung up. They didn't try to leave a message. I never received my refunds!

    Warranty Protection Services

    Date: 02/20/2025

    We sincerely apologize for the experience you've described and understand your frustration. This is definitely not the level of service we strive to provide. We are looking into the issue with the billing and communication youve mentioned. It looks like we received your cancellation letter but was missing the ending miles on your vehicle therefore no refund was given. If you have questions regarding your cancellation, please reach out to us at your earliest convenience. Sincerely,Customer Care Hours Of Operation: 7-4 PST

    Gail B

    Date: 03/16/2025

    I was not told I needed to include my car mileage, so sent them a letter with the mileage. Two weeks later I hadn't heard from them so called them. I was told they never received my letter. So on March 6th I sent them another letter. I still have not received a letter or call from them. They kept the deposit and took the 1st payment, 1 day early so I could not cancel it!! I recommend people do not do business with Warranty Protection Services. It is a terrible company.

    Warranty Protection Services

    Date: 04/01/2025

    We see you called to cancel your coverage agreement after the payment was made which was on 1/17/2025 you were advised by your agent to follow cancellation procedure in the policy handbook. We have yet to receive the documents requested. Therefore, no refund has been issued. We advise that you resend the cancellation letter. Sincerely,Customer Care Hours Of Operation: 7-4 PST

    Warranty Protection Services

    Date: 04/03/2025

    We see you called to cancel your coverage agreement after the payment was made which was on 1/17/2025 you were advised by your agent to follow cancellation procedure in the policy handbook. We have yet to receive the documents requested. Therefore, no refund has been issued. We advise that you resend the cancellation letter. Sincerely,Customer Care Hours Of Operation: 7-4 PST

  • Leatha J

    Date: 11/08/2024

    ***** ******** was great with service he provided he was very helpful with try to find great discounts apply to customer

    Warranty Protection Services

    Date: 11/19/2024

    We're thrilled to hear that ***** ******** provided you with excellent service and was able to help you find great discounts. Well be sure to pass along your feedback to him! We truly appreciate your support and look forward to serving you again. Sincerely,Customer Care Hours Of Operation: 7-4 PST

  • Trina J

    Date: 10/28/2024

    HORRIBLE, SCAM, Dont use them!! Easy to sign up but if you need a supervisor you wont get one. If you need to cancel you wont EVER GET ANYONE AND IF BY CHANCE YOU DO, THEY PRESSURE YOU TO STAY AND WHEN YOU SAY NO- THEY BECOME SUPER RUDE! Dont use this company!!!!!!! Youll be sorry!

    Warranty Protection Services

    Date: 10/29/2024

    We are sorry to hear about your experience. On 10/28 you spoke with one of our senior customer service representatives and was advised the policy would be closed per your request. If you have further questions or concerns, please contact us back at your earliest convenience. Sincerely,Customer Care Hours Of Operation: 7-4 PST

  • MABRESHA C

    Date: 10/22/2024

    The process was very easy and fast and not too pricey. I've got piece of mind now knowing that I'm covered. The representative ***** Schwanat was very helpful and pleasant.

    Warranty Protection Services

    Date: 10/23/2024

    Thank you so much for your positive feedback! Were thrilled to hear that you found the process easy and fast, and that ***** was able to assist you so well. Your peace of mind is our top priority, and were glad to know you feel covered. If you have any more questions or need further assistance, dont hesitate to reach out!Sincerely,Customer Care Hours Of Operation: 7-4 PST

  • Melody M.

    Date: 10/18/2024

    ***** was very helpful and pleasant person to speak with. He was very understanding and knowledgeable about the different warranties. It was a pleasure speaking with him

    Warranty Protection Services

    Date: 10/23/2024

    Were delighted to hear that ***** made such a positive impression with his helpfulness and expertise on the warranties. It's always our goal to provide excellent customer service, and its wonderful to know that he achieved that for you. If you need anything else or have further questions, please dont hesitate to get in touch. Were here to help! Sincerely,Customer Care Hours Of Operation: 7-4 PST

  • Marie M.

    Date: 10/18/2024

    Associate was very helpful,understood my concerns,efficient, and empathetic .

    Warranty Protection Services

    Date: 10/23/2024

    Thank you for your wonderful feedback! We're so glad to hear that our associate was able to understand your concerns and provide efficient, empathetic support. Its our goal to ensure that every customer feels heard and valued. If you need anything else or have further questions, please dont hesitate to reach out. We're here for you! Sincerely,Customer Care Hours Of Operation: 7-4 PST

  • Jesa A

    Date: 10/15/2024

    I received a mail saying final notice and that my warranty for my new car was ending. I tried to call the number and spoke to **** ***** assuming to be the dealership. He asked me my vin, car mileage and other details. He offered me the warranty and said the amount I need to pay. I told him its too much for me so he lowered it to a more affordable option. He told me I need to decide on it right away or else I wont be to qualify afterwards. So I accepted the offer and gave my card details. Been trying to wait for the policy for me to review but there was no email sent. Thinking it was shady and used high pressure tactics I searched and saw negative reviews saying its a scam so I immediately froze my card. Now they keep calling me and sending messages saying I missed a payment. I tried calling customer service to cancel but he wants me to pay first then I can refund it afterwards. I find it pointless. Hes telling me to just give my card details so it will be settled. I just want my policy cancelled without incurring more damages and stop them from calling me.

    Warranty Protection Services

    Date: 10/17/2024

    Thank you for sharing your experience with us. We genuinely apologize for the frustration and confusion you've faced regarding your warranty and the communication you received. if you have any questions or concerns please contact us at your earliest convenience.

    Sincerely,
    Customer Care
    Hours Of Operation: 7-4 PST

  • Brunilda

    Date: 10/11/2024

    The representative I spoke with ***** ******** was a very hospital individual with compassion and empathy towards my situation with hurricane ******. He was able to work with me to ensure I'd be able to afford my payments and keep my car insured. It's representative like ***** that makes clients such ad I let friends and family know you business cares for us people. Thank you very much.??

    Warranty Protection Services

    Date: 10/16/2024

    Thank you for your wonderful feedback! We’re so glad to hear about your positive experience with James Schrandt. His compassion and dedication to helping our clients, especially during tough times like Hurricane Milton, truly exemplify our commitment to service. We appreciate your trust in us and your willingness to share your experience with friends and family. If you need any further assistance, please don’t hesitate to reach out. Thank you again!

    Sincerely,
    Customer Care
    Hours Of Operation: 7-4 PST

  • Colleen H

    Date: 10/08/2024

    Agent was knowledgeable. H however, the issues that I am facing now, are not covered. That was not made clear to me until all was signed and I agreed. My issues are not mechanical they are inaccurate odometer reading. Which is caused me to run out of gas. That is, a real concern for me.

    Warranty Protection Services

    Date: 10/09/2024

    Were delighted to hear that you had such a positive experience with our team. Being friendly, patient, and helpful is what we strive for! Its wonderful to know we met your needs. If you have any more questions or need assistance in the future, we are here for you! Sincerely,Customer Care Hours Of Operation: 7-4 PST

  • Dayana F.

    Date: 10/07/2024

    Great costumer service, very friendly, patient and helpful. Answered all the questions needed

    Warranty Protection Services

    Date: 10/10/2024

    Were delighted to hear that you had such a positive experience with our team. Being friendly, patient, and helpful is what we strive for! Its wonderful to know we met your needs. If you have any more questions or need assistance in the future, we are here for you! Sincerely,Customer Care Hours Of Operation: 7-4 PST

Warranty Protection Services is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.