We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motorcycle Supplies

Mad Hornets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had purchased valve body for a 2014 vw Jetta transmission that cost $535.55 on July 27th using our ****** account. After receiving the product we had it installed by our mechanic and he noticed during the test drive the valve body was not shifting properly from 2nd to 3rd gear it was slipping. With a car scanner everything looked good on the transmission side. The mechanic said it was a faulty valve body we contacted mad hornets about the valve body being bad on 7/10/25 and wanting to return for a refund so I can purchase a brand new one from the dealership and they came up with excuses on not wanting us to return the product. After many emails later they would only refund 20% of the total cost witch would be $107.11 witch is wrong considering the part they sold me did not work from day one. All I want is to send the part back and get my refund of the total amount back as they sold me a part that did not work. Thanks.

  • Initial Complaint

    Date:07/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/31/25 a valve body was purchased from this company , advertised as remanufactured part , received part used with burnt transmission fluid and a used gasket , was NOT what was advertised , contacted the company about the issue and they proposed a partial refund and us selling the part locally , I would like a full refund due to it coming not as advertised .

  • Initial Complaint

    Date:05/14/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 14, 2025 the part was purchased. We provided the Vin# to our vehicle and the company stated this valve body was a match to our vehicle. Upon receipt of the part the valve body had a crack already. We notified Mad Hornets and they have been giving us the run around. Their website states free shipping, returns... They want us to pay for the shipping back and only refund half of the money. This product was defective when we received it. We would not be contacting the BBB if they just replaced or refunded the part when they were notified.

  • Initial Complaint

    Date:03/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered a transmission valve body assembly for my car, item was delivered 4 days after i order the part and upon inspection I noticed that there was a broken soleenoid so I contacted customer service and told him about it and asked for a return label to return the whole body assembly and requested a new one be sent out what better packaging protection, all I've gotten was a run around and was told that they would just send me the replacement solenoid and would issue me a 10% refund if I reinstalled the broken piece onto the body assembly. after a few back and forth emails I was told that they do not issue a return label and that I would have to pay for the return shipping label. I have asked several times for an *** and for a new assembly to be sent out to which they will not do. this is the worst company ever. also i just looked on ****** maps and this company doesn't even show on the maps, when you put in their "address", it pops up as a mail box and when you do a street view it shows a different company called ***************. I'm done waisting my time with this company, i want my money back

  • Initial Complaint

    Date:03/12/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of injectors from mad hornets on November 1 24 I received the product I installed the product drove the truck for about 1000 miles and the injectors quit. I contacted ********** about doing a warranty because on their website it clearly states injectors have a one year unlimited mile warranty. They did not want to warrant them. All they wanted to do was return to me a partial amount of my money I gave them the option of sending me new injectors. Id sent them the ones that failed back. I even contacted ****** credit. They open dispute with them, but was not able to help me. I spent $599.88 on the injectors I would like my money to be returned if at all possible.

  • Initial Complaint

    Date:01/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against Madhornets, an online parts retailer. I placed an order on December 27, 2024, for parts for my vehicle, which were delivered on January 4, 2025. I needed these parts for a scheduled repair. However, upon inspection by my mechanic, I was informed that I had ordered the wrong parts for my vehicle.I immediately contacted Madhornets through the return option in my online account, requesting to return the unused items for a full refund, as I had to purchase the correct kit from another supplier for about $1,500 more than I had initially paid at Madhornets. In response, I received an email from a representative named *****, who essentially blamed me for ordering the wrong parts. She only offered a 15% discount on future purchases and suggested that I sell the parts locally or on ****. I have no interest in reselling the parts and simply want a refund for my honest mistake.Their return policy on the website does not mention any restrictions or a no return policy, so I am confused as to why they are unwilling to accept the return and issue a full refund. I am a paying customer who made a mistake and believe it is reasonable to return the unused parts for a refund, as they can resell the items.I am disappointed with Madhornets lack of customer service and their refusal to offer a fair solution. I request the BBBs assistance in resolving this matter and obtaining a full refund for the unused parts.

  • Initial Complaint

    Date:11/23/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a set of fuel injectors from mad hornets almost a week ago and thier is no shipping label created they were supposed to be here already.... they wont contact me back and thry wont answer the phones. I spent $62 with them on nov 18th **************************************************************************************** anything and they dont answer phones. I am trying to get a refund. Already ordered another set from ****.

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to get the right parts or a refund and they are refusing.

  • Initial Complaint

    Date:10/31/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an item. Tried to cancel after slow shipping. Hard to contact anyone. Refused to cancel Order despite the item not being shipped.

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an item that will not work for my car and they refuse to refund my money. The web site says that I can get a refund and have up to 60 days to do so. False advertising.

Mad Hornets is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.