ComplaintsforParamount Residential Mortgage Group Inc.
Mortgage Broker
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Paramount Residential Mortgage Group *** provided inaccurate information to all 3 bureaus, which has a negative impact on my scores. They reported ******************** one bureau and 60 days past due on another etc.... Some of my other accounts payment increased and unfortunately it's not the right time because of the current state of our economy. I demand this account be removed from my credit report in order for my other account payment to decrease.Business response
09/18/2023
Attached is the response.Initial Complaint
07/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
my first mortgage payment was made one june 1, 2023. This payment included the first full payment alond with a 50 thousand dollar principal payment. the check actually cleared my bank on june 9 2023. The mortgage holder has yet to reflect that additional principal payment despite my frequent calls and emails. It is disconcerting that there is 50 k missing for a 30 day day period .Initial Complaint
04/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
In Feb 2022, I was traveling abroad for a family reason and had to stayed back about a month and half. While I was there, My mortgage payment was dedicated from the bank account (It’s on auto pay for years). The payment was deducted as shown in the attached bank statement. For whatever reason, the payment was credited back that caused the late payment. They reported to credit bureau as a late payment for Feb 2022. Prmg manager told me when payment fail, they take off the auto payment which also caused issue in March. They never took out the payment for month of March. Now I have two late payment marked in my credit score and also my score dropped 100 points. I can’t take a loan or finance my mortgage due to those late payment mark. I believe I shouldn’t be liable for those late payments. They have atleast emailed me or call me about this situation. As you can see in the attached bank statement, payment are paid in full for February and March.Business response
05/10/2023
See attached.Initial Complaint
04/25/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My house burned down In October 2020. Ever since I’ve been in depression dealing with insurance issues, contractor issues, theft, permits, and depression. After almost losing everything being debilitated with depression, I began to fix my life at the end of 2021. In February 2022, I made an agreement with my mortgage company to pay half of my delinquent balance and defer the rest to the end of my loan. I submitted a lump sum of $8,000 and then $3,700 from another account. With those payments and the deferral, my account would’ve been up to date. My mortgage never applied my lump sum payments. I’ve been begging them for a year to correct my account per the agreement that was made. They have yet to update my account and my two lump sums were never applied to my account whatsoever. I’m about to lose my home because of this error and I need help rectifying the issue. I have all proof and documentationInitial Complaint
11/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Went to Buy a home through Howard Hanna and ended up with Transaction Realastate I had a Home before and they thought I was stupid the reality told me just pay closing costs and they turned it so far around you would not believe it it was supposed to be 2700 and then 5000 and 5400 kept changing things around and changing what they wanted which led us into loosing the house and they wanted w2 forms and on and on I have been in the same industry for 42 years and they said I kept changing jobs I already esigned the papers rewrote the papers twice everything about it was crooked so to this date we still don't have a place because of that deal..Business response
12/12/2022
Hello ******,Please see the attached response.ThanksInitial Complaint
11/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
We were dealing with **** ******** at Paramount Residential Mortgage. We applied for a loan by refinancing one of our paid for homes **** **** Drive *******, TN *****. Throughout the loan application, information requested, communication with **** ******** and his team the entire experience was extremely unprofessional and not to mention time consuming. Despite sending several documents, copies of bills, etc. to receive approval on this loan, we were declined due to "underwriting reasons". To date, we have not received a formal email or letter of declination. The response from **** ******** and his team is inconsistent and unprofesssional. I would not recommend this company to any of my friends or family. The lack of communication, manipulation and lies that we have experienced is overwhelming and I would not wish this horrible experience on anyone.Business response
12/29/2022
December 29, 2022
****** ******** **** ******** **** ******** ** ***** ***********************
Re: Better Business Bureau Complaint ID ******** Dear ****** ********, Paramount Residential Mortgage Group, Inc. ("PRMG") completed a review of your complaint submitted to the Better Business Bureau (the “BBB”).
Upon completing our investigation, we concluded that the BBB complaint submitted to our office was not by the borrower named on the file.
PRMG attempted to contact the borrower regarding this complaint, but there was no response. PRMG explained the final credit decision to the borrower electronically via email.
PRMG cannot disclose any additional details about the borrower's loan file with a nonaffiliated third party without the borrower’s consent.
We sincerely apologize for any inconvenience this may have caused. If you have any further questions, please contact ****** ****** III at ###-###-####.
Respectfully Submitted, Legal & ComplianceInitial Complaint
09/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I applied for the South Carolina Rescue Program for my mortgage payment. The program released $4,139 to Paramount Residential Mortgage Company on my behalf and they refused to apply it to my account. I have attempted to resolve this issue over 10 times. The company has poor communication skills and the supervisors refused to return my calls on several occasions. I was also keep on hold for over 30 minutes at a time. I also sent a email to corporate and never received an correspondence back.Business response
09/29/2022
Good Morning,
This complaint relates to a servicing issue.
As soon as we receive a response, we will respond accordingly.
Thanks
Customer response
09/29/2022
I am rejecting this response because:This matter have been an ongoing issue since 9/02/2022 and the company never returns my call. The customer service agents keep me hold for over 30 minutes and never come back to the phone and some agents even hang up on me. It has been several emails sent but no resolution. I need a resolution asap.Business response
11/04/2022
We sent the response directly to the borrower by USPS.
Should you have any questions regarding this complaint, please contact Ernest Garcia III at ###-###-#### or by email at **********@****.net.
Thanks
Initial Complaint
09/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Bought a house in June of 2020, we have a VA loan so they are required to disperse payments for taxes and insurance. According to the treasury of our county, they havent made a tax payment for the last two years and our home was about to be put up for tax sale. A payment just recently went out towards taxes, which only covers a small percent of what they owe, and now our escrow is in the negative. I am making payment towards my escrow, so where is the money going? If need be I can provide proof of them telling me everything is paid and good, when in fact it is not. Among the almost 10-20 times I’ve called and corresponded with them to resolve the issue; I’ve been placed on hold for hours, hung up on, treated like a nuisance, lied to, belittled, and have been given the run around with phone tag. They also will not send me any payment verification even though I have requested it. They have also failed to pay my home insurance, which caused a lapse in coverage causing our payment to go up by more than 500 dollars. It’s been a struggle to get them to fix anything since taking out this home loan. I have more documentation that states previous year taxes were unpaid but i dont have it in my files at the moment i can provide that once I am contacted at a later date.Business response
09/29/2022
Hello, Please see the attached response. We provided a detailed letter to the borrower via USPS on 09/29/2022.ThanksInitial Complaint
07/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
They don't follow the rules, and not tell the costumers the truth.Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They have turned our account over to a debt collector and we have never been delinquent. We took out auto pay off and because they tried to collect from it and got bounced they will only accept certified checks or money orders from us. We have a VA Loan with them. We are Senior Citizens and feel discriminatio because it is difficult to get to a bank sometimes. Please investigate this company. They are horrible. I have have many conversations with them within the past couple of years because of the fluctuations of their practices. We have heard this company has a history of incompetence. It is very frustrating to communicate with this company. We never get the same person twice whenever there’s a problem, Please investigate them as soon as possible. As I stated, we are senior citizens, retired and we really don’t need any more stress. Thank youBusiness response
07/22/2022
Please see PRMG’s official response to the subject complaint:
Dear David Bartolotti:
Paramount Residential Mortgage Group, Inc. (“PRMG”) reviewed your complaint submitted to our Corporate Office regarding the Better Business Bureau (“BBB”) Case Number 17***505.
Since the BBB is a public website, we cannot divulge the exact details of our investigation for privacy reasons.
The formal response will be mailed to your address of record.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
18 total complaints in the last 3 years.
3 complaints closed in the last 12 months.