ComplaintsforRobertson's Ready Mix

• Initial Complaint

  10/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I contacted Robertsons for a quote for a concrete delivery to my home. They had a very convoluted process just to get a quote asking me for dates etc even though I just wanted a quote. The quote was too much for me to afford. I did not agree to payment, and I left the call telling the representative to have the manager call me to arrange a military discount. I never heard back. Two weeks later a concrete truck showed up to my house with an invoice for COD. I never agreed to that, and I told the driver that I did not order the concrete. He left without pouring any concrete on my property. A few weeks later I received a call from someone at Robertsons trying to collect payment. I told him the situation and he said he would check the tapes of the call, and call me back. He never called me back and I received the attached preliminary notice today. Some information which is useful to understand that I did not actually place the order is: I would never ask for COD - I don’t keep cash in that amount at the house; and the letter was sent to an address I haven’t lived at for over a year. I would have paid with a credit card, and they would have my correct home address if I would have actually confirmed the order. I would like no further contact from the company and confirmation that no money is owed for concrete I did not order nor receive. I hope this provides the necessary information to provide assistance.

• Initial Complaint

  09/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  About 6 months ago the city did some work on the sidewalks in front of my house. Since then I have been getting Mechanic's Lien Notices from Robertson's in the mail for $41,733.60? I tried to call for some clarification but just get transferred to a voice message without any call back. Not sure why they are treating me with a lien when I never hired Robertson's to do any work. I would like to get this lien removed and the treating letters to stop.

• Initial Complaint

  02/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Fraudulent charges and inaccurate Mechanic's Lien. I received a letter of final Notice of Mechanic's Lien dated January 31, 2022, informing me of an outstanding balance of $3,659.49 for the "delivery of materials to the work of improvement on my property." I previously received notices threatening to file a lien and have left messages to call me, but nobody ever returns the phone call. When I call, the operator transfers me to an extension where nobody ever picks up and I am forced to leave a voicemail message. I never contracted or made any agreement with Robertson's. I have contracted with a licensed contractor to perform work at my home, but all work to date has been paid in full. I am seeking a Release for the full amount of this Mechanic's Lien and any other charges/fees connected with this false claim as we did not enter into an agreement or contract with Robertson's. Better Business Bureau we need your assistance in this matter. Thank you.

• Initial Complaint

  12/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  on Nov 15th, while at work, my wife tells me that a crew is working on the sidewalk outside of my home, I didn't think nothing of it and thought the city is probably repairing sidewalk. then on dec 6th I received a certified California Preliminary Notice letter in the mail with this company threatening to place a lien on my property. they expect me to pay them almost $3000 for a job that 1) I didn't hire them for 2) work done outside of my property line

• Initial Complaint

  09/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I received a “preliminary notice” in the mail threatening a lien on my property if I don’t pay the bill. The contractor they listed as who hired them is not a contractor I signed with. Why am I responsible for this bill. I do not owe anyone any money. I do not have any signed contracts for work with either company listed on the notice.

• Initial Complaint

  07/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On June 29, 2021, we received a copy of a Mechanic's Lien against our property located at , **** ****** ******* *** ******** ** *****for $1,064.96 from Robertson's Ready Mix. The name of the person by whom the ******** was employed or to whom the ******** furnished labor, services, equipment, or materials is ******** Construction. We have been trying to contact Robertson's Ready Mix many at ###-###-#### and ###-###-#### since we received the copy of the Mechanic's Lien with no success. We have never met or contacted Robertson's Ready Mix or ******** Construction; they never did any services for us. We want the Better Business Bureau to help us to make Robertson's Ready Mix withdraw this fraudulent lien against our property; they must be stopped and warned that they must be 100% sure of their facts before doing this to other innocent people.

• Initial Complaint

  07/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  i got a letter from california preliminary notice saying i owe 6.947.72 for something some company was doing at my home . i dont know why i am getting billed for this when the company ******* specialist corp **** ***** ** *** *********o was to take care of it i was bill for the work not the products j.c.n #****** cert num ********

• Initial Complaint

  06/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  date of transaction 6/30/2021. I ordered cement from Robertson's Ready Mix to be delivered this morning at 7:00 am. For a total of 4 trucks, they were supposed to come 15 minutes apart. It's very hot in CA and the timing is crucial. The cement never showed up at 7:00 I called and was told there was no activity on the account meaning that they would get to my house when they got to my house. after about an hour I called back and was told basically the same thing. The cement guys at my property had to leave but I had to pay them regardless. The total paid out was 2770.00 I called to speak to management and was transferred to Robert who refused to reimburse me. He basically blew me off. He refused to give me his supervisor's name and would not let me talk. This has got to be the worst service or customer service ever.

  Business response

  07/22/2021

  
  This email is in response to the complaint #******** that was submitted to the Better Business Bureau on 6/30/2021 by **** ********.
  
   
  
  **** ******** placed 2 order with Robertson’s 1 order was on the 28th of June and the other was for the 30th of June.
  
   
  
  While placing his order Mr. ******** was informed that Robertson’s has a 2hr delivery window, meaning that his order #*** for the 28th of June Scheduled at 7:00 am could arrive anywhere between 7:00 am and
  
  9:00 am.
  
   
  
  Robertson’s Ready mix has a 2 hour delivery window every day on all orders, we have had a 2 hour window on deliveries for the past 4 years.
  
   
  
  Mr. ******** cancelled his order at 7:40 am on the 30th of June the day of delivery.
  
   
  
  He called several times inquiring about his order.
  
   
  
  He was informed that the order had no activity and Robertson’s has a 2 hour window.
  
   
  
  Mr. ******** wants Robertson’s to pay for his workers due to his order not being there at exactly 7:00 am.
  
   
  
  Mr. ******** was informed that Robertson’s could not pay for his workers and that we could not guarantee that his order would be there at exactly  7:00 am.
  
   
  
  Mr. ******** was informed that a delivery window was part of our daily practices, and that we have to adhere to it due to the high volume of work that we have at Robertson’s.
  
   
  
  If you have any questions regarding this email please do not hesitate to contact me thanks.  
  
   
  
   
  
  
   
  
   
  
   
  
  ****** *******
  
  Robertson’s Ready Mix
  
  800-834-7557 Ext: 6500
  
  [email protected]

• Initial Complaint

  06/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Fraudulent charges and inaccurate Mechanic's Lien. I received the first letter dated May 20, 2021, informing me of an outstanding balance of $4,131.84 for materials supplied to ***** ******** *** at my mother's address due on or before June 1, 2021. I received a second envelope dated May 26, 2021, with a "Notice of Mechanic's Lien Notice!" and a "Mechanic's Lien" for the same amount. I never contracted or made any agreement with Robertson's. My mother contracted a third party for some work at her home, all of which wad paid in full. I am seeking a Release for the full amount of this Mechanic's Lien and any other charges/fees connected with this false claim as we did not enter into an agreement or contract with Robertson's. Better Business Bureau we need your assistance in this matter.

  Business response

  07/06/2021

  ******,

   

  We are working with the contractor to get this satisfied, we are confident this will be done in short order.

   

  Unfortunate case of property owner paying contractor and his broker not paying us.

   

  Respectfully,

   

  ***** ** *******

  Customer response

  07/27/2021

   I am rejecting this response because:
  
  Good afternoon ******,

  Please accept this as my rebuttal to the complaint I submitted against Robertson's Co.  I read the response the company representative provided and it does not resolve my complaint nor does it document that they have removed or retracted on the mechanic's lien they sent against my mother's house.  

  
  

  Let me know if you have any questions or if you need me to complete any other forms/templates.

  
  

  Thank you,

  ******* ** *****

  
  

  Business response

  08/06/2021

  Good morning ******,
  
   
  
  We regret Ms. ** ***** continues to remain under lien.  However we have tried to get their contractor to pay us but they insist they haven’t been paid.
  
  We have done everything in accordance with the lien laws in the state of California and reaffirm we have not been paid by ***** Concrete LLC the Contractor.
  
   
  
  Respectfully,

• Initial Complaint

  06/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Feb 9, 2021, we hired SMLL Construction (Contractor), for landscaping work on our property. We paid the Contractor in full for all product and services, including concrete work. On or around Feb 22, 2021, the Contractor used Robertson's Ready Mix for the concrete. Contractor assured us that all payments have been made in full to Robertson's. We have a signed and dated confirmation of this from the Contractor in writing. On March 1, 2021, we received a CA prelim notice from Robertson's. I called Robertson's numerous times at different times of the day over 2 weeks to speak with someone regarding the prelim notice. Left over 5 voicemails for Rosa Villasenor ext 6518 but never received any call back. On May 26, 2021, we get a notice of Mechanic's lien placed on our property. On June 3, 2021, after receiving the lien notice, I called Robertson's again and left another voicemail for Rosa but still no call back.

  Business response

  06/30/2021

  ******,

   

  This has been satisfied as of last week and the release is going this week.

   

  Unfortunate case of property owner paying contractor and his broker not paying us.

   

  Respectfully,

   

  ***** P. *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩