ComplaintsforBeverages & More, Inc.
Retail Stores
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Complaint Details
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Initial Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi, I shopped at the ******, ** Bevmo location about 3 weeks ago. During my shopping experience, as soon as I walked to an isle I saw an African-American Bevmo employee walking abnormally fast and started starring at me. I was dumbfounded by this and it happened, increasingly getting closer until he was almost face to face with me. For the 8 minutes, I felt uncomfortable and left prematurely. After this I gained aniexity and am seeking medication.Initial Complaint
10/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I made a purchase at the Bevmo location *********************************************************************** on 8/19/2023 at 20:54. The cashier ****** told me he put in my number but I havent received my Bevmo points. I emailed the company several times on 8/21/2023 because it says the points are supposed to show up in my account less than 24 hrs later and it has not shown up. This is false advertising because it has not shown up in my account. I need ********************** to credit me my points, because this would have amounted to about $12-15 off my next purchase. I believe the employee put in his own phone # because I dont know how he would have known mine. After he scanned my digital card I asked him if he needed my phone number put in and he said no he did it already. This was a lie because it was not added. Also the account number shown below, the last few digits do not match my own account number so I am assuming he added his own phone number for his account to get the points which is not cool if this is the case. I thought they added my account because I had them scan my discount from my phone email. Bevmo has not responded or resolved my issue.Customer response
10/03/2023
Can you please cancel this complaint. I went into the store and the manager solved my issue and gave me the refund. I cannot figure out how to cancel the complaint through the BBB portal. Thank you.Initial Complaint
09/14/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On July 9, 2023, I placed an order (Order # *********) for delivery of 12 bottles of wine that same day between 7 and 8 pm; at 11:52 pm that night I received an email saying my order had been delivered. No one had rung my doorbell; my delivery was not there, and my Ring doorbell did not show any delivery. ID was required. I immediately requested that the store either re-deliver the order or refund my order, and after the company did not respond promptly, I requested a complete refund. After several emails, on July 20 I received an email from the store "from a new manager" who said s/he would process the refund that day. Nothing happened. After several more inquiries, I received an email on July 27 claiming the refund had been requested and that it could take **** business days to process. When I still had not received a refund to my credit card 10 business days later, I contacted them again and have emailed them additional times since then, and have received no response. I would like a complete refund of the purchase price, taxes, delivery fees, and tip.Customer response
09/18/2023
Hello, I was told to email my correspondence below to this address? You may close my complaint. Thank you!Initial Complaint
06/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On June 9th at Approximately 7:30pm, myself, *******************, and accused ******************* walked into the Bevmo on Bayshore and proceeded to walk the beer section of the store. We walked out of the store after we could not find any alcohol we wanted. As we walked out the security guard who was distracted facing the outside of the store stopped us and said that we no longer were allowed in the store. **** opened her small bag and only her wallet was in the bag. I emptied my jacket and pants pockets and I only had a phone, wallet and earbuds.We proceeded to ask for the store manager's name, and the corporate phone number. The sales lead, ***** she said her name was, said we get these types of thefts all the time, and the guard just wanted to prevent you from taking stuff.**** and I asked for the name of the guard, the guard mockingly responded NO, you have a blessed day. I responded both of you will get fired for racial profiling. ***** said you have a bag, you were stopped. **** then said everyone here has a bag, did you stop them? Then **** asked the guard, did you see me take anything? The security guard then says I was talking to my coworker I didn't see anything?**** responds, why was I stopped? Then said I'm a manager myself, we are talking about this situation, you can't just lump all customer interactions into this situation.***** said while looking tired, this is above my pay grade. I'm tired I wanna go home. ***** is the store manager, he gets paid to deal with this.Resolution:We are hoping for a written and/or verbal apology from the security guard and name, an apology from ****** the sales lead, and an apology from the district manager, and store manager, to resolve this false allegation and accusation.And any information on compensation regarding false profiling of alleged theft and continued/ terminated employment of both parties responsible.Contact Info:******************* (Witness next to Accused)********** ******************* (Accused Party)**********Initial Complaint
06/06/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I am 74 yrs old and was not only required to show ID to purchase alcohol, but they also insisted that they scan my drivers license or they would not sell to me. That is not their legal right nor are they legally required to check my ID unless it is not obvious that I am over 21. I just left and went to another store and was not even asked for ID to prove what my wrinkles, brown spots, and grey hair shouted out.Initial Complaint
05/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Beverages and more requires to show ** which I did. I requested that they DO NOT SCAN my CA **.because I do not want to be in a DATA BASE. Where is this information going to and to whom?The cashier stated they have to do the scanning but their display of the policy only states reviewing the ** and nothing about scanning your CA **.Initial Complaint
03/05/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I shop for craft soda at bevmo and today when I got to the counter with my purchases there was a sign stating that all buyers must show ID no matter how old they are,I'm 58 years old and I only buy soda yet I still had to show ID before I could purchase it. I pulled out my expired driver's license as I lost my new one and have not received my duplicate yet in the mail.they told me that they could not except it.what kind of policy would require a old mad to have a valid driver's license to purchase soda pop! Makes no sense to me!Initial Complaint
02/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I live in the ****************. I have my driver license on my phone and it is legal to use the digital method. BevMo refused it. I explained that it can certify it. They explained it incorrectly and were externally rude about it.Initial Complaint
02/15/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On February 12, 2023, I shopped at my local BevMo! store for beer and wine. I had a coupon for $15 off of a purchase of $75 or more. My total at the register was $75.17, but the register rejected my coupon. The cashier called a manager over, and he ascertained that my coupon was valid, it had not expired, that I met the threshold of $75, and that my phone number matched the account with which the coupon was associated. But, he said, that corporate does not allow managers to override the cash register anymore. Quite frankly, this feels like a classic bait and switch: you are promised a savings, but when you make a purchase somehow the savings does not apply. Although this BevMo! is very convenient for me--it is right around the corner from where my wife and I live--this kind of treatment makes us not want to shop there anymore. I would like BevMo! to honor the valid coupon I had and send me the $15 which should have been taken off of my purchase.Initial Complaint
01/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a gift card in the amount of $50 on 12/20/22 for a friend for Christmas. She went to one location in ******, ** to purchase and their system wouldnt take the gift card for form of payment. She then went to another location in **********, ** and their system would not accept it either. She was told that they have a new system and it was an IT problem. I then called the location in ******, ** and they said she could come back in . She went back to that location for a second time and yet again it would not be accepted. The card has since been returned to me, I called to see if I could get a refund and they told me I could not. Why are they selling gift cards to their customers when they know their system wont accept them. This is unacceptable for a company of this magnitude.
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Customer Complaints Summary
20 total complaints in the last 3 years.
7 complaints closed in the last 12 months.