Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumers beware. A young man knocked on my door and stated that Kellogg Pest Control would be in my neighborhood and could spray the exterior of my home for $39. He had an ***** took my info and asked me to sign a signature line so we can enter your property. They came out on 7-26-24 and was here maybe 10 minutes. No de-webbing and did not spray the north side of my home at all. I called to ensure they do not return. The response I received was probably the worst from a business Ive ever received. You signed a one year contract and must pay an early termination fee of $260.00. What? The word contract never came out of the young mans mouth. I explained that I was unaware of the contract. The *** said, You should read what you sign. When I explained it was just a signature line on the ***** the *** said we emailed the contract to you. I searched my inboxes and junk - nothing.Very unscrupulous and underhanded business tactics.

  Business Response

  Date: 08/27/2024

  Thank you for bringing your concerns to our attention. We value your feedback and would like to address the issues you've raised regarding your recent experience with Kellogg Pest Control.
  

  We understand from your complaint that you were surprised by the one-year contract and early termination fee. We would like to clarify the following:
  

  Service *********************************** agreements, including details about the cancellation fee and any other charges, are clearly outlined in bold writing on the iPad signature screen before you sign. This is intended to ensure that all customers are fully aware of the terms and conditions before agreeing to our services.
  

  Contract Documentation: After the service appointment, we also send a confirmation email with a copy of the contract for your records. If you did not receive this email, we will investigate to ensure you get the necessary documentation.
  

  Service Quality: We strive to deliver high-quality service and want to ensure you are satisfied with the work performed. If the service did not meet your expectations, please let us know, and we will gladly send a technician back to address any issues at no additional charge.
  We appreciate your feedback and hope this information helps clarify our process. If you have any further questions or concerns, please feel free to contact us directly.

  Customer Answer

  Date: 08/29/2024

   I am rejecting this response because:
  
  Your generic response is inaccurate.  I never received an email from you with a contract.  I challenge you to provide proof of the email.  As previously stated I was never told by the young man who came to my door that by signing the iPad I was entering a one year contract.

   

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Kellogg Pest Control after ***** came to my door saying he would beat my existing pest service prices. I had monthly service with the other service. After a few months I noticed they didnt come out very month and my pests got worse. After calling ***** he said he would come monthly for the same price and it never happened. I cancelled my service with Kellogg in writing on 9/1/23. I paid an early cancellation fee of $520. They sent a technician out in 10/13/23 to service my home after I already cancelled. The technician textd me and I said I cancelled services on 9/1/23 and not to respond. He did anyway and now I am being charged for a service I cancelled a month prior and to threatened with additional outstanding fees. This is not right. I feel this is intimidation and not good business. Please advise.Thank you

  Business Response

  Date: 03/15/2024

  We are zeroing out the $85 service Charge. Thank you for your patients. 

  Customer Answer

  Date: 03/20/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not do service the last 2 services

  Business Response

  Date: 08/31/2023

  Hi ******. I show that you sent in your 30 day written notice to cancel today. I haven't seen a request before this. We are very easy to get a hold of during office hours M-F 8AM to 4PM. We would love to resolve any issues you are having with your service. Please let us know what we can do to help.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17, I was outside my home dealing with a wasp issue, when ironically a salesperson from kellogg approached me offering their services. He mentioned a monthly service that I did not want. I just simply wanted a one time service done on the exterior of the home so they could get rid of the wasp. He mentioned it would be $89 for both interior and exterior. Since I only agreed to the exterior, he charged me $39. Now since we had a verbal agreement. The salesman proceeded to take down my information for the service appointment, then requesting a signature agreeing to the service. Later that day I received my copy of the service agreement and turns out he signed me up for a bi-monthly service agreement. KEEP IN MIND I ONLY AGREED TO A ONE TIME SERVICE. On July 18 the tech came out for the service. No one was present at the time of the service. when I returned home from work, I noticed that the wasp nest I was dealing with was still there. So I called and spoke to someone in the office expressing my concerns also mentioning the contract I was signed into. the office Worker mentioned a manager would get back to me regarding the contract issue, the day went by I didnt receive a phone call. I called the next day and left a voicemail. Did not receive a phone call back. then I called the following day again and received no answer. since then have not been in communication with Kellogg. on August 11 I received a text message stating that I have a service appointment on August 14. I called Kellogg finally being able to talk to a manager and they simply said if I wanted to cancel the service I would have to pay $210 because I only wanted one time service. Again the salesman charged me $39 for the exterior. The manager I spoke to stated a one time service of exterior and interior is $249 because I already paid the $39, I still owed them 210 to cancel. I mentioned to her that I did not agree to be on the contract, and wanted out. She simply said I have to pay up.

  Business Response

  Date: 08/15/2023

  Hi, We Make sure that we explain to everyone signing up for service that there is a 1 year commitment to receive the discount on the initial Service. We will verbal explain it is a contract, and if you need to cancel the contract before the year we do no discount the initial service. After the verbal agreement we then show the contract to the customer where they will have see the months we are scheduled to come out with the price showing the year. (As shown in contract that the customer provided) All this info is visible and in bold writing where the customer is able to see what they are signing. After it is all agreed upon we give the customer an email with everything that we set up. In the email we let the customer know there are 3 business days to cancel any contracts if they choose to do so. 

   

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My service contract was over and they kept sending people to my house. I called and canceled, sent emails and they still continue to send people out and bill me for the service even tho they told me my contract was over. I sold the property and no longer own it or live in the state. Iv done everything they have asked and they still keep trying to make me pay for service that should be cancelled.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kellogg Pest Control is trying to charge me $80 for a service I did not fully receive or approve. They automatically set up appointments to their customers, and when you verbally call to cancel the appointment, they still send the technician out to your home. Which then the technician has very limited access if customer is not home, so a full service can not be provided, then days later you receive a bill in the mail for full service. A service request was cancelled for this reason and I this company company is still expecting full service payment of $80. I have no proof of the technician coming to spray the front yard, but I know he could not spray the backyard (gate locked), he did not spray in garage, he did not spray in my home and he did not remove and cobbled webs. Management refuses to adjust price only offers for technicians to come back out to my home to finish service. I refused. I don’t trust this company and I don’t feel safe with them at my home. Please reach out to them to see if a partial payment of $40 can be made for the unapproved appointment.

  Business Response

  Date: 02/01/2023

  Hello *****, 

  
  We are contracted to come out every two months to service your home. We send out calls and texts the day before we come out. Unfortunately we have tried to service your home for over a month, where our policy is that we can only push out your service appointment up 2 weeks so the active product is still protecting your home. In the case where it has been pushed out past that we can not reschedule any further without a 30 day written notice to cancel service as per contract. We guarantee our work 100%, If you are every unsatisfied or need us to come back and finish inside or back yard, we will get back to you whenever you are back in town to open up for us. Would you like us to come out and do any of that for you?

  Customer Answer

  Date: 02/02/2023

  Thank you for reaching out and forwarded the response however, this response does not satisfy my concern. When I initially started service with Kellogg pest control, I signed a year contract in September 2021 for a year's service, which expired In September 2022. During that year I complained on several different occasions regarding the lack of services provided and the Inconsistencies of task not being completed by the technicians i.e no de-webbing inside my garage on my windows, removal of sticky bug pads and replaced with new ones, technician refused to spray in home because of lack of equipment. Since I had to complained on numerous occasions, I decided to cancel my contract before the year was over. I reached out to Kellogg Pest Control and verbally spoke to the manager and he explained that if I cancel my contract before the year was over i would have to pay a penalty fee and he highly suggested I keep my services until that time expired, which I did agree because I did not want to pay a penalty cancellation fee so I kept the service for the reminder of the contract (2 months remaining). The manager never mentioned what else needed to be done after that 2 month expired so I assumed the manager noted on my account that after contact is expired, service was discontinued. However, to my surprise I received a ring at my doorbell regarding service. I told the technician I was not aware of this service appointment, and I spoke to the manager and verbally cancelled with him, and he told me he believes it would need to be canceled in writing. I went to check my cell phone and saw a voicemail mail from the day before regarding a service appointment (however my cellphone never rang that day just a voicemail appeared) the same day the technician arrived, no blame to anyone but my home is a brand new construction development and my phone service is not greatest in that area, so lots of times I do receive phones calls or messages or I will receive them late. Mind you this company does not offer any type or electronic response to confirm or cancel appointments. You have to physically call the office and speak to someone or leave a voicemail message. I paid the $80 for that service and planned to follow up with cancelling the service all together. Some time went by without me finding time to follow up on the process to cancel service and I received another appointment reminder, it was during afterhours when I received the reminder so I called and left a voicemail cancelling that service canceling any other services until future notice and I specifically said I will reach out regarding my services (planned on canceling) just did not know how to proceed with canceling because I needed to speak with a live person and once again in less than 2 weeks I received an email stating that they sent another technician to my home but the service was not a complete full service because nobody was home to provide access. In addition to this I also received a bill for $80 for full service that day. 
  1.1 cancelled the prior appointment by leaving a voicemail specifically saying cancel this appointment and any other appointments until further notice (Which was totally disregard by Kellogg Pest Control). 
  2. Kellogg Pest Control did NOT have any approval to show up to my home for service appointment, when customers are not home and not available. 

  3. A new contract (month to month) was never signed or presented to the customer (***** *****) after the paid in full year expired. Nor was any new terms or conditions ever explained or provided to the customer (***** *****) (which would explain why I was unaware of any 2-week policy of automatically scheduling customers for a follow up service appointment after they canceled a prior appointment (I've never canceled a appointment in the past since my service was paid in full for an entire year).

  4. Kellogg Pest Control cannot and should not charge customer (***** *****) $80 for a full service when no full service was provided or received.

  5. I ***** ***** do not feel comfortable or safe to allow any technicians from Kellogg Pest Control in my home or near my home for any services includes providing access to into my home, in my garage and in my backyard so I've respectfully rejected any additional follow up services from Kellogg Pest Control.

  6. I finally did put into writing after issue occurred to finally cancel service.

  7. Issue at hand is the Unresolved bill of $80.00 which was wrongfully charged to customer (***** *****). Nobody wants to be responsible for paying for service they did not receive. 

  Thank you in advance, in hopes you will do what's ethically right. 

  
  

  
  
  
  

  Business Response

  Date: 02/03/2023

  All of the information is provided when you sign up before we even start service A copy of the contract is emailed to you. We contact for you to be serviced every 2 months until a 30 day written notice is provided. 

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27th, there was a sales rep at our house and informed us to try the pest control service and if we like it we can signup.
  It seemed like a fair thing to do.
  When we agreed to do that a manager called me to give a better deal if I could add one more house, so I asked my brother and added his house as well.
  At that point we were told that we can have one free service and if we don’t like it we can call the company to cancel the service anytime.
  When we got one free service it was not satisfying so I called the company and told them about it so they said they can send the team again to take care of the issues.
  All of a sudden we were charged $90 for the service, and upon calling multiple times I was told that we are in a contract and there is a cancellation fees. My credit card kept getting charged month after month and I had to call the credit card company to stop payment to Kellogg pest control company.
  I finally got a call from the company to ask for the payment and when I told them about this they suggested to close the account and I agreed. When they closed the account I was sent a final bill of $438 including a cancellation fees of $210.
  I would like to not only close the account but also request a refund on the payments made to the company.

  Business Response

  Date: 01/03/2023

  Hi ****. 

  
  

  We offer a Free Referral credit if the Customer Ends up keeping service for 6 Months, then Credit is given to you. It looks like you had signed up a contract for 5 services to be completed during the first year. You were given a $220 discount to use our services for the year. If you wish to cancel before the year is up The discount would turn into your cancel fee. 

  Business Response

  Date: 01/10/2023

  We let you know before you had signed up about the cancel fee. and it was also emailed to you, Where you would need to read it, sign it and send it back signed if you agreed with it before we even started service. 

  Customer Answer

  Date: 01/11/2023

   I am rejecting this response because:
  
  
  I was asked to sign the document while the sales agent was on the phone, I was told to trust the sales agent's word that If I don't like the service I can still cancel the service.  There was no mention of early cancellation fees. 

• Initial Complaint

  Date:12/25/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is on the behalf of my mother and father ******* and ****** **** ***** against Kellogg Pest Control. On July 11th a payment was made for $45 in the form of a bank check it was cashed by Kellogg on July 18th per the statement from PNC Bank. In the month of September a return check fee had been applied to the account and a week or so later a late fee and the $45 check had been rebilled back to our account for $90. When I called to speak with *** in accounting he wasn't in the office and would be in until the following week. So I waited about a week in a half and I spoke to a female rep who stated that a check returned from July 11th, 2022. When I stated that I have bank statement that the check cleared. She then placed me on hold then came back so I then requested a copy of the returned check and the called disconnected. I then called back and got no answer so I left a message. Now it's well pasted a few weeks it's October and after I sent any email with my proof an email from Kellogg stated that they found and received check and applied it to the account. Now when I called to follow up I got told that *** was still out and he would reach out the following week. So here it is December and nothing has been resolved. My mother paid an extra $90 for Kellogg's billing error which should not have happened. It's not good to overcharge a customer or place the error on the customer either.
  Please see attachments regarding this issue.
  
  ****** *****
  To:
  Kelloggpest Service
  Mon, Oct 3 at 11:23 AM
  Please see the attachment if you have any questions feel free to contact me at ###-###-#### or you may speak with my daughter ****** ******* ***** @ ###-###-####
  
  Kellogg Pest Control
  To:
  ****** Jones
  Tue, Oct 25 at 1:31 PM
  Thank you, This check was attached to the account.
  ---
  Regards,
  
  

  Business Response

  Date: 01/03/2023

  I called Client. There was not an answer. I was able to leave a message with a call back number. 

  Customer Answer

  Date: 01/07/2023

   I sent the information requested and waiting for answer from ***. 
  
  
  
  

• Initial Complaint

  Date:11/02/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Kellogg Pest in July via a salesman who came to my door. I was verbally told “we ask that you give us a year to try our service.” I agreed because it was worded as a request. I was not told of any early cancellation fees.
  On 10/28/22 I requested to cancel my pest service. On 10/31/22 a tech from Kellogg showed up to service my house. I let him know that on 10/28 I had requested my service be canceled. (This is the third time I've had a service tech show up on the wrong day after rescheduling because they weren't notified.) He said there would be an early cancellation fee (the first time I was notified of that), and that someone would contact me with the amount.
  On 10/31/22 I received a voicemail from *** at Kellogg stating that I would have to request cancellation in writing, via mail, and that there would be “one more service and a $210 early cancellation fee” due on my account. Because, again, I had never been notified of an early cancellation fee, I called *** back on 10/31/22 and requested my signed contract. *** said he would, verified my email address, and we hung up. I sent an email at 12:50 p.m. to [email protected] confirming my request for a signed contract. I did not receive any response or contract.
  On 11/1/22 I again called Kellogg and asked to speak to ***. I was told he'd left for the day. I asked the woman on the phone for my contract, she said she could not find it and that *** would email it to me. I emailed Kellogg requesting cancellation and that I not be charged the early cancellation fee.
  On 11/2/22 I received an email from Kellogg with an invoice for $210 coded as 61+ days past due, even though my prior invoice shows a $0 previous balance, I immediately paid the current one, and I have not had any services since. I tried calling *** again and was told he was out for the day and there was nobody else I could speak to about the invoice.
  I want my service terminated and I want all fees removed from my account.