Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used Tesla model X on 6/8/2025. The dealer lie to us and add on a bunch of optional extended warranty without explaining everything clearly. We came to the dealership 3 times trying to cancel and they keep telling us to wait for the check to sent. It been 3 weeks and we didnt see it see reflect on the loan balance. Also, now we find the passenger side door of the car the long rubber piece coming off. There are so many issues after we purchase the car that are not mention when we purchase the vehicle. Today 7/3/25 we brought the car in for them to fix the side passenger door part as promise by another staff member and they told us that they dont fix ***** and we need to go to ***** to fix it ourselves and he dont know how much it cost. That just horrible shady business from start till finish. They dont care about the customer at all. We willing to give our business and they are taking advantage of people. Please do better! You cant operate a business like that. Thanks.

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a 2023 Tesla Model 3 Base with 26k miles. Within the first 24 hours, car had to be taken to tire shop due to a leak in the front right tire which had previously been patched on the inside not by myself (not visible). This was not disclosed during sale and resulted in me spending 800+ on a new set of tires after another appointment on 6/26. . Front tires and back tires did not match as well (which isnt the issue). I would avoid this dealership at all costs. This was by far the worst dealership I have dealt with after buying multiple cars from multiple places. This is not correct business practice to sell defective tires and could have resulted in death or injury. Tire shop stated the leak was from the old patch, and the dealership should have never sold the car with those tires. The dealership stated a full multi-point safety inspection was done. I also asked the Salesman about the tires and he told me they would be okay for a few thousand miles. Even sold "as is" that is false advertising with those comments made and selling a car with a patched tire without notifying me (even when I asked about the condition of tires). I want at least some if not all of the cost of the tires no be covered due to safety negligence. They did not install the plates properly and stripped the screws of my license plate.

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nissan of clovis scammed us for a warranty we strictly said we didn't want. We have our first contract that was the correct info. The second contract they made electronically and wouldn't let us review it stating is was the same contract just had the added down payment on it. And gave us a USB drive with it. After finally being able to review it they added the 3440 warranty was added on. We went down there to request a cancelation on it, we were told it would take up to 10 to 12 weeks for it to be refunded. It has been 20 weeks and the loan office has still not recieve any check. We have now inquired interest on that amount since we have paid off the remainder of loan. We still haven't received a tracking number for said check they said was mailed.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in a truck and it has been over a month now. They have not paid the truck off to the bank and the bank has been calling me and telling me that it is going to affect my credit if they dont get the payment soon. Nissan has just been giving me the round around about my case that they mailed the check on Friday march 4, 2025 but they didnt provide any type of proof that it was actually sent out. They should of rushed the payment since its over a month and now its going to affect me.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I went in to look at a car it wasnt ready we were told it would be ready the following day but was asked for the down payment.. I called the following day and they kept telling me it was ready but in detail which was a lie .. I waited all day I told them I was going down there to see the car and test drive it I turned it on drove it in their parking lot and could hear noises coming from the motor I went inside and told them something was wrong with that car they tried to force me to ride in it with a manager I told them just open the hood you will the noise something is wrong with that car and we dont want it! After going back and forth for awhile they agreed to give me back my full refund in a form of a check gave me a receipt but told to come in the following day I called in to ask if the check was ready they said they did a reverse transaction and I needed to wait for it to hit my bank Ive been waiting and there is nothing in my bank my bank has no sign of it reversed or incoming so I know they are lieing to me!!! I dont appreciate the scare tactics I went through as well! My husband never signed for the car or took delivery nissan of Clovis are a bunch of crooks

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We came into the dealership on 7/10/2024 looking to buy a used car We test drove several cars and showed one from your website to our *** told us he had to check as it just arrived to the lot. After checking he took us to the side lot and showed us the 2014 Nissan. He had to check with his manager to make sure he could sell us the car since it had not gone through the safety inspection. He came back and told us that we could purchase the car but we wouldn't be able to take it until the following day so it could go through inspection and we agreed. We completed the sale and did all of our paperwork on 7/10/24. I received a call later in the day on 7/12/24 and he stated that the car needed an oil change, filter change and new safety sun visors before the car would be ready. ******** said it would be sometime the following week since the visors were on order. ******** called me back on Saturday 7/13/24 and told us we could pick up our vehicle as long as we were good waiting for the sun visors to come in. He told us once the visors came in that we could bring the car back and the visors would be installed. I have been calling and checking for the last 3 months about the visors. Last week after 3 months of waiting on 10/8 the visors arrived. On 10/16 at 11am was my appointment. When my daughter got to the service department at 11am the service advisor told her she had to go inside. She did and she explained to ***** that she was there for an appointment or ***lace both sun visors. ***** asked her to follow him outside to the car and he looked inside and told her they already ***laced the passenger visor and they would only be doing the driver side. ***** called me and told me they were only installing the 1 visor as nothing was wrong with the passenger side and it only had a stain. ***** tried to tell me they already ***laced the passenger side. I explained to him that we were told both visors were being ***laced. No one has called me back.

  Business Response

  Date: 10/29/2024

  Issue has been resolved. 

  Customer Answer

  Date: 10/29/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/25/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Dealership has an outstanding Due Bill for a repair to the paint of the vehicle. The Vehicle was purchased August 2, 2024 and the repairs have not been completed and the company needs to resolve it.

  Business Response

  Date: 09/01/2024

  Hello the repairs have been set up on a duebill and require a appointment with a third party paint company the appointment has already been set up for the customer.

   

  thank you.

• Initial Complaint

  Date:08/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a vehicle from them and before we drove it off the lot it turned on some lights on the dashboard so I let the sales man know they took it to get checked and said it was going to turn off the light as soon as I would get home if not to call them and come back with the vehicle to get fixed I address other issues it had they said they were going to work on it to drop it off and its been 2 weeks since we dropped it off to them Ive been calling and texting the salesman and they have not gotten to me I called and asked to speak to the manager but he was supposed to call me back and still havent heard from them when I called they had no idea where the vehicle was so of course I was concern and said I wanted to speak to the manager but once again no answer the warranty was false I called them to help me resolve the issues it had and they said that vehicle info did not exist in there warranties so I dont know what to do now my first payment is due on sep 2024 and I havent had the vehicle with me mostly has been at the dealership I dont know what to do I gave 2000 dollars down payment as well

  Business Response

  Date: 09/04/2024

  
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced with your vehicle, and we appreciate the opportunity to address the situation.
  Upon receiving your vehicle, we promptly inspected the issue related to the tire pressure light being on. After a thorough diagnosis, we found that the Tire Pressure Monitoring System (****) sensors required replacement. To resolve the issue, we immediately ordered new **** sensors and replaced them at no additional cost to you.
  In addition to addressing the **** concern, we also noticed that the vehicle's battery was not performing at optimal levels. To ensure your vehicle's reliability, we replaced the battery as well.
  We understand how frustrating it can be when unexpected issues arise with a new vehicle, and we are committed to providing our customers with the highest level of service. We hope that these repairs have resolved the concerns you raised and that you are now fully satisfied with your vehicle.
  
  

  **** Heredia 

   

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6, 2024 I purchased a vehicle from Nissan Of Clovis. During this purchase, I also added an extended warranty for $4500. Unfortunately, on March 31, 2024, we were in an accident and the car was totaled. I went to the dealership, April 16, 2024 to cancel The extended warranty and get a refund for it.

  Business Response

  Date: 08/30/2024

  When we issued the check to the consumer shortly after it came to our attention that someone had altered the check and attempted to cash it. We did put a stop on that check and informed the consumer. Since then the consumer has received their funds and issue had been resolved. 

• Initial Complaint

  Date:07/23/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told they lost my contract and had to make another one, when noticed there were charges I did not agree on and price of car changed. Manager told me I couldn't take them off, because that's why I got good price and contract had to be exactly the same as one that was lost. However they copied it off computer. They had me electronically sign all documents and put contract on scan disk after being told I don't have computer. So it took a few months for me to see contract. And everytime I talk to manager he gets angry with me as soon as he enters the room. The salesman sold me the car at right price, but as soon as finance **** got contract monthly payment jumped to 493 according to contract, then 605 after they added extras. I explained my son was murdered and I could not do 600. They did not care to even try at all to help fix this, just got extremely angry. They did not loose contract, I did not authorize add one. My son was with me when I bought car and sister was with me when they said they lost contract and had to rewrite it. I put 10 000 cash down thinking at most would be loan for ******... no..its loan for ****** after paid will be ****** plus down of 10 000= 50,000$ that's far from ******. It's overdrawn my account, almost lost storages,etc and no one will even try to fix any of it. Now I don't trust them and would like my down back and contract voided. I'm willing to let them keep payments made because I drove car, but they should take late payments and repo off for making a fraudulent contract that I couldn't pay. I don't know how to attach contract it's on a scan disk and I don't have a computer

  Business Response

  Date: 08/08/2024

  
  
  
  To whom it may concern,
  
  Thank you for bringing this matter to our attention. We take all customer concerns seriously and strive to ensure clarity and satisfaction with our services.
  
  To address the issue:
  
  1. **Contract Details:** The original contract with the customer was finalized on December 11, 2023. Per the bank's request, the contract was resigned on January 20, 2024. Please be assured that there were no changes made to the terms or conditions of the contract during this process.
  
  2. **Optional Products:** The customer opted to purchase Gap Protection and a *************** Contract. These products are entirely optional and were offered to enhance the customer's peace of mind and vehicle protection. 
  
  3. **Cancellation Policy:** Both Gap Protection and the *************** Contract can be canceled at any time. If the customer chooses to cancel these products, a prorated refund will be issued and sent directly to the bank.
  
  We regret any confusion or inconvenience this may have caused. If the customer has any further questions or wishes to proceed with a cancellation, we are more than happy to assist. Please do not hesitate to contact us directly so we can resolve any remaining concerns.
  
  Thank you for the opportunity to address this matter.
  
  Sincerely,  
  ***********************
  General Sales Manager  
  Lithia Nissan of Clovis