ComplaintsforHonda North

• Initial Complaint

  01/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Just bought a brand new 2023 Honda Passport on December 31, 2022. It turned out that the wireless charge won't change any phone in our possesion at all. Not even one percent. Attached you will find the so called features of he vehicle and the response from Honda Techs that the wirelss charger isn't meant to charge. Then I just don't understand what it meant to do. Furthermore it also appears that they're implying it will not charge new phones due to certain mas safe on phone, not sure what this is, in any case, the logical expectation is that it would be capable of charging any phone, otherwise it should be clearly disclosed that the techonology they're advertising doesn't actually work on a brand new car if you have a relatively new phone. My expected resolution is the following 1. of the two, that my car is equipped with the proper wireless charger that is up to date for a brand new vehicle- one that is comparable with current wireless technology as that is the implication when you see that on the adverisement. 2. If Honda Corporation is uncapable of such tenchological updates, then Buy this car back from me at no loss to me for the exact price including add ons and taxes and give me back my trade-in vehicle if it has not yet been sold. If this a matter better solved by seeking legal counsel, please help by providing some information on how to go about it.

  Business response

  02/06/2023

  Hello ******, regarding the complaint below, we have an appointment with the customer to address this issue. The soonest **** could come in is Feb. 14^th. We will report to the BBB as soon as we have resolve of this matter.

   

  Kind regards,

   

  ****** ********

  General Manager

   

  Honda North

  Customer response

  02/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 188***31, and in fact an appointment has been made to revisit the issues.

  
  

   I hope we can find a mutually satisfactory resolution. 

  
  

  At this time, the issue isn't resolved but will report back after February 14, 2023. 

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I found two advertisements one on ***** blue book and the other on car gurus. The advertisements was for a 2022 honda accord vin#1HGCV1F4******628 for $31565.00. I called to see if the vehicle was available. It was so I went down to test drive it. I said I liked the vehicle and would like to purchase it. We went inside and the salesman came back with paperwork. The paperwork said the car was $44139.00 (I have a photo of the paperwork). I said no I am only going to pay the advertised price of $31565.00. They told me they could not sell me the car for that price. I'm hoping you can help me get them to honor their advertised price because I would like to purchase the vehicle. Thank you

  Business response

  07/28/2022

  
  

  
  

  We are glad this has come to our attention. Car Gurus is a 3rd party vendor that advertises vehicles for dealers. They pull information from our sales system. Pricing for added equipment was being put on a different line from MSRP in order to break it out and detail whatever we have added to each individual vehicle. We have since corrected the issue with Car Gurus and *****. Our website states to call for a price on new vehicles because we add extra equipment to all new cars. There is an addendum attached with price breakdowns on every new vehicle. This particular vehicle had Custom wheels and other equipment added that totaled over $6,000 above MSRP. The General Manager has been in conversation with this customer to address this issue. He has come to an agreement with miss Syrisack. She has a new vehicle that is in transit at an agreed price that she is happy with. We are sorry about this incident and we are taking every precaution to see this doesn't happen again.

  
  

  **** *******.

• Initial Complaint

  05/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 04/16/22 I went to Honda North located at *** West ******* Ave, Clovis, CA, *****. My service advisor was ******** ******. Prior to the diagnosis, I notified the service advisor that I had just taken my car to an auto shop and notified him "there is no Freon in my vehicle, there is no a/c, and that the discharge hose would need to be replaced". ******** then notified me they would need my vehicle all day to confirm the diagnosis prior to ordering parts. Today, (3 weeks and 4 days later), I receive a call at 7:32am from ******** stating the part arrived and we scheduled the repair for 05/12/2022 at 8:00am. A few hours later, 2:50pm I received a call from the appointment setter stating they never received my part and they would need to reschedule my appointment. I asked when, she stated they may or may not receive it by 06/06. While I was speaking to her, the service advisor ******** called and stated the part they received was damaged and was actually the wrong part. He then proceeded to tell me, since my vehicle is old (2013) it could be a while. (So, at this point I am receiving 2 different stories regarding this part within a 10 minute time frame). I requested a refund for both the diagnosis and the part since they cannot tell me when the repair will be scheduled, when the part will be in, or any additional information. ******** stated he could only provide the refund for the part. I asked for a service manager's phone number and he stated the manager would call me. **** ******** called me at 3:09pm to state he would not refund the diagnosis fee. I asked why, if no repair was done and if the diagnosis was exactly what I said it would be. He then stated it took their technicians over an hour to disassemble and look at my vehicle however, per my attachment and the records provided- "confirmed customer concern" and it was only a "visual" inspection.

  Business response

  05/17/2022

  We have spoken with the customer and refunded the diag fee as well.

  
  

  Our email to customer.  

  Good afternoon ********,

   

  As per our conversation regarding your recent service experience, I have agreed to refund the diagnosis fee on RO# 5**736 of $199.95. The part amount of $70.17 was previously refunded on 05/13/22 at 8:00am (Reference# 1971287074). Please allow up to two weeks for the refund to be issued (May 27^th). I once again apologize for your experience and hope I can earn your business once again. Please reach out to me personally for any future servicing. 

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