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Business Profile

Travel Agency

Stunning Tours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DO NOT TRUST THIS COMPANY. We booked a tour where ***** stated, "This will be a guaranteed departure," yet after purchasing airplane tickets, post tour extra hotel nights, and coordinating with other tours we purchased to begin after this one, ***** wrote an email canceling our "guaranteed departure" tour and left us hanging. Unless you want to risk this happening to you, STAY AWAY. ***** when you read this, please know that I am disgusted with your inability to honor your word, so typical in the new culture and way of the world. In my opinion, you are a ruthless business man. I wonder if your other reviews were bought. Now, the other tours are more money, do not have the same itinerary (less favorable) and/or include more travelers in the tour, yet we are forced to change tour operators because ***** will not honor his word.

    Business Response

    Date: 04/21/2025

    We have reached an agreement with the guest.

    This tour will be operated as the guest requested. 

    Customer Answer

    Date: 04/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I want to thank ***** for allowing the tour to go forward.


    Sincerely,

    ***** *******

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The stunning travel wouldn't commit the promotion advertisement tour package that we already paid in full. We would like the stunning travel honor our paid future travel package to *****

    Business Response

    Date: 06/26/2024

    Thanks for reaching out to us for this matter. 

    As we explained in the email communications, our company don't have contract with the airlines we used to work with anymore. Hence we aren't able to provide the air inclusive packages you purchased from our companies.

    We agree to issue the full refund to you. 

    Let us know if you have any further questions.

     

     

  • Initial Complaint

    Date:05/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a complaint with BBB about Stunning Tours for changing the terms of the travel package we booked with them for Sept. On April 10, ***** from Stunning Tours replied to my complaint that my refund will be issued ASAP. I called a week later & was told that the travel agent ***** is on vacation until May 1st so our refund has not been started. Then they said their accountant is sick then they couldnt find my signed Refund form. It looked to me that they were giving me the run around. I sent them another copy of the signed form & now they just sent an email that it will take 4-6 weeks for my refund. Im very frustrated in dealing with this ************* who took my money ($3295) the same day I booked the tour package but is now giving me the run around in getting it back after ***** promised I will get it ASAP.

    Business Response

    Date: 05/09/2023

    Hi *******, my colleague ***** sent you the cancellation form but never received it back from you. Please sign it at your earliest convenience and return to us, so we can issue the refund. 

    Customer Answer

    Date: 05/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:12/21/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a ***** Tour a few years ago and put down a deposit to book/guarantee my tour price. I told my friends about the trip so 5 additional people booked the trip (most at a higher cost, some with solo surcharges) Now, Stunning Tours wants to charge me more because their airline partner is not available. I did not book with China Eastern or Air China, I booked with Stunning Tours, and there was no requirement to use those airlines. What is the point of putting a deposit down to guarantee your vacation if the tour operator can charge you more at any time at their whim? If their costs had gone down, I am quite sure they would not have given me a discounted price after booking. 5 additional people booked because of me. I wonder how many bookings Stunning Tours will lose after reading mine and other BBB reviews with the same issue. I would like to take my tour at the AGREED UPON *****.

    Business Response

    Date: 01/25/2023

    Hi ***, I was notified by my colleague that your tickets are already issued and an agreement was reached. Please let me know if there is anything I can help with.

    Customer Answer

    Date: 01/31/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    No "agreement" was reached. I was forced to pay an additional $350 to go on this trip. 4 other people booked this tour because of me, so I could not cancel. I booked this trip years ago and my booking price should be honored. That is the whole point of making a deposit.

Stunning Tours is NOT a BBB Accredited Business.

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