Reviews

Review Details

• Review fromM. L

  Date: 07/03/2025

  1 star
  Please dont try to submit a return to this company, Cupshe. they do not have a customer service telephone number and when you try to submit an item to be returned, its virtually impossible. They make it so that you cannot return it. I highly urge anyone looking to make a purchase from this company to not do so now Im stuck with a purchase that I dont want and I cant return it. I also realized that this company, Cupshe is a business based in ***** with a warehouse in **********. This is not a USA manufactured garment. I urge you all do not purchase from this company.

• Review fromCindy T

  Date: 06/13/2025

  1 star
  Would rate 0 stars if possible.Ordered swimsuits from the website, my estimated delivery date was 06/04/2025.Based on the tracking information of this package, you have "tried" 5 times. Each time, the tracking would be updated to "Package Undeliverable, returning to sender." Then the next day it would be back to "Out for Delivery". Package was never delivered! This is completely unacceptable. My mailbox is part of a cluster of mailboxes at the end of the block. There are no access gates, codes or keys that would prevent anyone from accessing them. Additionally, all my other orders have been delivered without an issue. Contacted Cupshe customer service who will only respond with, "It looks like package is out for delivery, please wait 1-2 business days for your package to be delivered". I have waited for too long, it doesn't look like they will not be doing anything about it. Now I'm out $75!

  Cupshe

  Date: 06/16/2025

  Dear ***** *****, thank you so much for bringing this to our attention, and we sincerely apologize for the frustrating experience youve had.We understand how upsetting it is to see repeated delivery attempts marked as undeliverable, especially when your mailbox is easily accessible and youve had no issues with other deliveries. This is certainly not the level of service we aim to provide, and we regret that our previous responses did not resolve your concerns in a timely or satisfactory manner.Weve already escalated this matter to our logistics partner to investigate why your package has not been successfully delivered after multiple attempts. In the meantime, we want to assure you that were here to make things rightwhether that means reshipping your items or issuing a full refund.However, after checking our system using the email address provided, we were unable to locate an order under your name. To assist you as quickly as possible, weve sent an email requesting your order details so we can investigate further and resolve this for you without delay.Thank you again for your patiencewe truly appreciate it and hope to turn this experience around for you.

• Review fromCatherine P

  Date: 06/06/2025

  1 star
  They put the wrong address on my package and it was sent to the wrong state. Theyre doing nothing to help and my package has just been lost.

  Cupshe

  Date: 06/09/2025

  Dear ********* *******, we're very sorry to hear about the trouble with your delivery.According to the latest tracking information, your package has already arrived in your area (*******), but there appears to have been an issue during the final delivery attempt. We understand how frustrating this must be and we truly apologize for the inconvenience.We kindly recommend reaching out directly to the shipping carrier and providing them with your correct address to arrange a redelivery. At the same time, if there's anything we can do from our side to assist or follow up, please let us know we're here to help.

• Review fromKim V

  Date: 06/06/2025

  5 stars
  Great customer service and products. I appreciate the communication, ease of ordering and returning when needed.

• Review fromBrooke M

  Date: 06/06/2025

  5 stars
  I have placed multiple orders with this company. I have always received timely shipping and every item arrived. Products are high quality and look and fit very well. I own at least 30 of their swimsuits and each piece is high quality. I have also ordered tops, dresses, and rompers and again- high quality products and fit is true to size. I will continue to purchase from this business.

• Review fromJaclyn T

  Date: 06/06/2025

  5 stars
  I have never had a problem with orders. Clothes and bathing suits are perfect.

• Review fromCarla H

  Date: 05/27/2025

  1 star
  Shipping does not happen! **************** weaves and ****** and then says shipping company lost package!

  Cupshe

  Date: 05/31/2025

  Dear ***** ********, we are sorry that you havent received her package, this is very rare but does occasionally happen due to many uncertain factors during the shipping process. We will reflect this situation to the relevant department and try our best to reduce the occurrence of this issue.Lastly,we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

• Review fromHeidi S

  Date: 05/09/2025

  1 star
  I discovered this brand at a department but they didnt have the color I wanted so went to their website. Really loved the style and variety. I signed up with my email to get 20% off my first purchase so loaded 4 suits and two coverups to my cart. Received a text message with the 20% code. I input it and only got $12. I contacted customer service and was told that the link they provide takes you to their site and in small print it says $12 max. This is purposely misleading and false advertising. And unnecessary. I would have made my purchase because I like the styles and would have left happy. But instead, my first interaction with them was they manipulated and lied to me. Instead of 20% of, I got like 6% off, because its only 20% off a $60 purchase. Why not just say that?! The more you spend the less you receive. They did end up giving $25 off, but still only 13%. I will not return! I do not appreciate being disrespected. Maybe corruption is the standard for some countries but not in the **. Legally, they get away with it because they post it in small print but if were not false advertising they wouldnt need to write it in small print on their site.

  Cupshe

  Date: 05/13/2025

  Dear ***** *******, thank you so much for taking the time to share your experience. Were truly sorry to hear about the confusion and disappointment caused by the 20% off ************ clarify, the promotion does have a maximum discount cap of $12, and we understand that this was not made as clear as it should have been. While the terms are noted in the fine print, we absolutely agree that important details like this should be communicated more transparently. Your feedback has highlighted an area we need to improve, and weve already passed this along to our marketing team for immediate ********* was never our intention to mislead or manipulate, and were very sorry that this left a negative first impression. Were glad our team was able to offer a $25 credit as a gesture of goodwill, but we understand that the experience still fell short of your expectations.We truly appreciate your honesty, and we hope youll give us a chance in the future to provide the kind of experience you originally hoped for. Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. Thank you again for bringing this to our attention.

• Review fromDenise V

  Date: 12/06/2024

  5 stars
  Love your bathing suits! I have bought . Every day in my tropical vacation, I have put on another bathing suit. One bathing suit had too much side ****, and I just save it for the hot tub at home At these prices, I can afford to buy three or four bathing suits for the price of one

• Review fromAmy R

  Date: 11/30/2024

  1 star
  Unfortunately, the bathing suit seemed damaged. It lacked elasticity and seemed dry rotted. I have contacted the company and am awaiting to see if they refund with a return of the item.

  Cupshe

  Date: 12/01/2024

  Dear customer, thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the bathing suit you received, especially if it did not meet your expectations and exhibited signs of defective or dry-rotted elasticity. Providing high-quality products and ensuring customer satisfaction are our top priorities, and we regret that your experience fell short of these ************ order to assist you more effectively, we would appreciate it if you could provide us with a few photographs of the bathing suit, particularly focusing on the areas where the issue is most evident. These images will help us better understand the nature of the problem and determine the most appropriate course of action.For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!