Customer ReviewsforGigabyte Technologies

Atrocious parts company that makes terrible quality parts designed to break. They make warranty promises that they never intend to honor. Sent a laptop to them in warranty and they sent me pictures of a mangled box and smashed laptop in packaging I didn't even use when I sent it. Clearly seems they smashed it up even more to quote me even higher to the repair and then refused to fix it under warranty as they said I broke it.Real shame considering I had intially loved the laptop and graphics card I had gotten from them. I had all sorts of plans to buy monitors and future graphics cards and laptops from them but considering their customer service no thank you. Hope ********************** customer service is happy about missing out in thousands of dollars from me and a lifetime customer all because they couldn't do a simple power **** repair for under $300 under the warranty they supposedly offer. Don't but from this company if you want parts that last and good customer service, the worst in the industry

WEB POST TO GIGABYTE CUSTOMERSUPDATE: 4/28/24 INTERESTED IN A CLASS ACTION?Hello to anyone reading this thread.I have been using Gigabyte products for well over a decade and have always enjoyed success with them. However, during the past 2 years, I have dealt with 3 consecutive Aorus motherboard failures. To make matters worse, I had nothing but problems with Gigabyte's *** process, including long wait times, no responses to messages and two claim denials to repair or replace the broken motherboards that were still covered by their warranty. This resulted in significant financial loss to me and my clients.Having read many similar stories online like the ones in this thread and other from other Gigabyte customers, I have sought out and spoken to attorneys who are interested in pursuing a class-action against Gigabyte for its failure to honor warranty claims made by many of their customers. The goal of the lawsuit is to recover losses for affected class members, force Gigabyte to correct their *** process so the process addresses customer product issues in a timely efficient manner and make sure current and future customers get the product support they expect.If you suffered a Gigabyte product failure while the product was under warranty, or you submitted the product for repair/ replacement to Gigabyte through the *** process, and/or your repair / replacement was denied claiming Gigabyte was not responsible for the failure, please get in touch with me AS SOON AS POSSIBLE. I can then put you in touch with the attorney.I can be reached through:***************************

I bought a gigabyte x570 aurus master. It worked mostly good except for the realtek 2.5gbps ethernet port. I used gigabytes flash utility to update the bios and it bricked my motherboard. I tried calling tech support about it and the lady was constantly interrupting me and not very helpful. I was finally told I had to talk to customer support about it and was transferred over. I tried to tell the customer support about my computer not working after using gigabytes flash program and he told me that was not relevant and I tried talking to him about it and he hung up on me. Gigabyte is an absolute trash company with rude customer support that are not willing to help. I would never recommend anyone buying anything from them if they value their money.

Purchased a new motherboard that started to power off every 1 hour to 3 days. Replaced power supply with no improvement. Started working with Gigabyte and eventually replaced every component of my computer plus two RMA's of the motherboard for them to continue to say there is no problem. Purchased another different manufacturer motherboard in October and it has worked perfectly since installation. Gigabyte now says I have to return the motherboard again for them to recreate the issue before they will issue a refund. They have already failed to recreate the issue twice. In fact they claim to test it and say it is good within hours of receiving the motherboard even though I clearly say it can take days for the failure. It is clear the customer service practice of this company is to deny any problems with their hardware and refuse to issue refunds or replacement under warranty. This total lack of customer support will make me completely avoid Gigabyte products in the future and I would recommend that same advice to anyone else.

Bought Motherboard for my new computer in January 2023.Have been having problems with USB ports since it was new.Support has been asking to remove and test the computer to see if it fixed it, until I have removed everything but the motherboard.Upgraded system BIOS three times at their request.Still having USB problems.Sent request to get RMA and return for full refund.

Bought a laptop less than a year ago, the laptop started to have heating issues. I waited too long to have it fixed within the warranty period. I missed it by couple of weeks. Contact the service department to get service information so I can replace the laptop fans myself. Gigabyte refused to give me any information except I have to mail it back to have it look at without telling me how much it would cost to fix it. I sent them photos of the fans, but Gigabyte did not help to confirm whether I got the right parts. To be able to fix my laptop is my consumer right as I paid for this laptop and I owned it. This company is a shame, I should have taken the reviews on ****** with 1 star and your reviews carefully before I wasted $2000 to buy from Gigabyte. This is the most irresponsible computer manufacturer I have ever know. I have bought more than 20 laptops and have never experienced anything like this. The lack of customer service is just shocking for a big name company like Gigabyte. I hope this review will help others to stay away from this manufacturerand avoid the cost of repair and time wasted. I will never trust all these social media post about Gigabytelaptops and systems. A costly ****** I have learned. I will NEVER buy anythings from this company again.

Horrible company for dealing with Warranty or RMA work. I sent my card in, and then sent it back saying it was fine. Issue was never fixed and still exists, and there is no way to get ahold of anyone to talk through the problem. Now I am out an expensive graphics card, plus the shipping it took to get it to them, just to send it back still broken. To top it all off, they told me I didn't qualify for a replacement just because of a scuff **** on the backplate.... Talk about dirty tactics. You would be wise to pick a different manufacturer for piece of mind. I will make sure I let as many people as I can know not to go with Gigabyte for parts.

Just avoid all Gigabyte products for your PC needs... Have a less than two year old, still under warranty gaming monitor from them (Model: Aorus FI-27QX). It started having issues, so first I had to pay to ship it to them for an *** (red flag number one of about a dozen). *** is returned with a note from the technician that they found no issues.The problem persisted and cropped up again within 24 hours of receiving the product back, so I recorded video of the problem to which Gigabyte yielded that yes it is a defect, gave me a SECOND *** number for a replacement (this time they paid for shipping).That *** arrived more than two weeks ago, and there had not been any updates.After multiple emails and phone calls... I was finally told that the product arrived damaged and that Gigabyte cannot process the *** until their claim with *** is resolved even though it's a replacement.I asked to speak to a customer service supervisor, who I was told was "out of the office until Thursday"... I asked for them to call me on Thursday, and that phone call never came.I am STILL waiting for resolution on my *** and given I use my computer and that monitor for my job, I am being hung out to dry by a multi-billion dollar company.

Horrible customer service. My son had to send numerous emails and make several phone calls regarding his monitor issues that was less than six months old only to find out he had to mail it to them at our cost. REALLY? It's under warranty and cost almost as much as a new monitor. Won't every buy another Gigabyte product and will make sure no one else I know does either.

Absolutely the worst experience, **************** hours differentiate randomly. Sent my computer to get fixed after a month i call to find out where is my pc, they told me the technician wasn't able to address your issue so what is actually happening?Like seriously,