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Complaint Details
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Initial Complaint
04/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I signed a contract with ********'s company Valley Home Construction in March of 2022 and the scope of the project was to remodel 3.5 bathrooms, kitchen, new flooring, and the removal of some walls with a completion date of June or July 2022. The project did not complete until Feb 2023. The warranty stipulates they will correct any issues related to the remodel as long as the home owner lives in the home.On Tuesday April 18th 2023, I had an independent home inspector come to my house and provide me with an inspection report due to me selling the home. The inspector found an issue with a leaky hot water valve in the basin cabinet in the master bathroom, which was part of the remodel as well as a loose toilet in the master bathroom. I spoke to my wife and asked that she reach-out to VHC and have them come out to fix the issue, which is under warranty. The owner ************* told my wife that they would only come out to fix the valve if I removed my previous Yelp review. I was very adamant that this was a warranty issue that they were obligated to fix. Now they are blackmailing me to remove my review in order for them to conduct repair work.Business response
05/01/2023
Hi there. We went out to the Vispetto residence the following day. The soon to be ex-wife had to meet us there with **** gone as he has been difficult to work with. We have completed any repairs that they were talking about.
if you have any questions on this, please feel free to contact me through email or phone at ************
thanks
*************
Customer response
05/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.