4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ma R
1 star02/13/2024
Worst Company Not Willing To Work With You At All Dont **** If Youve Fallen Behind They Dont Want To Even Take A Payment To Help You Catch Back Up If Its Not The Full Amount You Owe They Dont Want Nothing To Do With You
Balboa Thrift & Loan Association Response
02/14/2024
I am sorry that your experience with our company did not meet your expectations. Customer satisfaction is our top priority. I understand how frustrating this must have been for you, and I want to assure you that we take your complaint very seriously. To help us better understand your issue,kindly visit our website and submit a comprehensive complaint. Thank you for bringing this matter to our attention.Review from Theresa B
1 star09/06/2023
I have called to schedule payment. No one want to take it unless I talk to person of my account. The person they send me to not at their desk or answer the phone. They want to take my car. I need help. I had receive 3 codes and it says Wrong. I have take pictures that it correct.Balboa Thrift & Loan Association Response
09/09/2023
Dear *******,We are sorry to learn you were having such a difficult time trying to schedule your payment. We understand how frustrating this must have been for you. It is the policy of Balboa Thrift and Loan to provide impeccable customer service and meet customers needs, and we are sorry that this was not your experience. Your review will be assigned to the appropriate department, and a BTL employee will contact you next Monday, September 11, to understand the case and resolve your concerns. We appreciate you sharing your negative experience. Best Regards,BTLReview from ANDREA A
1 star10/07/2022
************************* at the corporate office was rude and unprofessional. Told me I had a sassy attitude because I told him they are giving me a run around and unwilling to assist me in providing a reason why they made a closed account delinquent and then placing blame on another company when balboa incorrectly put my CLOSED account as delinquent and caused my credit to decline 100+ points . Called their ****** office and the man in that office said if the first person cant help me he cant either and no one can help with this. Over all the company and its employees Ive spoken to are rude , unprofessional and this is a company that cant be trusted.Review from Karolyn O
1 star09/02/2022
Worst finance company ever ! Has the rudest collectors , insensitive and not willing to work ! They wanna take me to court for a $600?! Company must be hurting bad !! Will never do business here again and tell everyone I know not to.
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