Customer ReviewsforBuild.com

The delivery service R&L Carriers made my product delivery a nightmare. While it was shipped extremely fast, the only notification I received was from the delivery driver who called to say he was at the location to deliver the 70 boxes of flooring. No advanced notice whatsoever. I dropped what I was doing and ran to the location. I wound up moving 70 boxes of flooring at 40lbs per box into the house myself. I'm not a young man. If I would have had some advanced notification, I would have arranged for some assistance ahead of time. I let my sales rep no of my complaint and asked for a call but I did not get any response.

I have never used this company. They tried to charge my bank ******. I called bank and stopped everything. Then called this company. You can not talk to anyone unless you have a account. Which I don't. Only chat with someone on their page. I was told no their problem. Would not recommend using this company. They seem shady.

While the Mohawk product may be great, I'd avoid doing any business with Bed, Bath, and Beyond, Build.com, and their shipping company R+L Carriers. I ordered a pallet of flooring for a project and they sent the wrong color/line of carpet. I was not there to sign for or inspect the carpet, so they just dropped it at my front door (2 days before they said it would be arriving). Fortunately, I went by the job site and saw the pallet outside before the rain started. When I noticed it was the wrong item, I called to have them return and pick it up. The Build.com rep told me they haven't had the carpet I ordered in stock for months and do not expect to have it for a couple more. Why in the world would Bed, Bath, and Beyond be selling it then?! They advised they would have to schedule at a later date a return pick-up and I would have to unload and move the entire pallet inside of the building. I moved everything inside and returned a different day to meet with the carrier. I called R+L the morning of the return and they advised they would be to the site between 1pm and 5pm. I gave them my phone number in case of any issues and went to the site to move everything outside and re-pallet it for them per their request. Once 5pm came and no one showed, I called them again and they said their driver tried calling me, but apparently had the wrong number. They then told me they wouldn't be able to come and that I would again have to move the entire pallet back inside. As of right now I have almost 8 hours invested into trying to return their mistakes, as well as a tired back from lifting and moving boxes 3 times for absolutely no reason. Build.com, R+L Carriers, and Bed, Bath, and Beyond have made no attempts to remedy their multiple mistakes. It's one thing to have someone steal your money, but when they begin to rob you of your time....it isn't something you can ever recoup. I'm very disappointed in how they run their operation and will NEVER buy from them again.

They are scammers, they claim to offer a 90-day return policy, which is completely deceptive. I bought a dishwasher and as soon as we installed it, the device immediately started having problems, making a repetitive electronic noise every 15 minutes constantly. We requested a return since we were within the return period, and they replied that they could not accept the return because it had been installed. How were we supposed to know before installing it that the device would fail? Were we supposed to have prophetic vision? They are thieves.

Build.com listed my vanity as including a mirror. I contacted customer service to let them know I hadn't received it. The first customer service rep confirmed there was a mirror included. After getting disconnected and being on the phone for an hour, the 2nd rep informed me this was an error on their webpage but there would be no compensation or replacement item. No accountability. Will not use their service again.

We ordered all of our appliances from Build.com while we were building a new home. Our appliances came before our home was finished so we had to store them in our garage. One of the items was an Electrolux 30" gas range that cost $4238 with tax. We opened the shipping box and inspected the front and top but left the sides protected since it had to stay in the garage. Two months later when we were ready to install them, we found the stove was damaged beyond repair but it was hidden damage. The shipping box was not damaged, telling me the stove was placed in the box in that condition. Build.com refused to stand behind the damage. We had to buy a new stove from another company. We filed a claim in MO with a small claims court and were awarded a judgment against them. That was July 5th. So far (9/27/23) they have not paid this judgment. We have hired an attorney but they are ignoring them also. We spent over $20,000 with this company and regret it. They need to pay what they owe.