8 Customer Reviews
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Review from David A
5 stars03/08/2024
So far so good. All of my needs and interactions with Royal Aire have been top notch. They are professional and communicate well. I also pay a monthly fee of $15 to be in the gold circle when I need services in an emergency and they also come out twice a year to service my HVAC before the summer and winter seasons. They are prompt when I need them and their pricing has been very reasonable so far.
Royal Aire, Inc Response
04/18/2024
Were happy to hear about your positive experience with our Royal Gold Plan! Providing excellent service and clear communication is at the core of what we do at Royal Aire. Your satisfaction means everything to us, and were here to ensure your HVAC needs are always met promptly and with care. Thank you for entrusting us with your comfort, and we look forward to serving you for years to come!Review from JAMES D
5 stars02/18/2024
Wouldn't have any other company but Royal Aire. Very reasonable pricing for the current market. They have the greatest techs working for them. When they come to service our unit, they are very professional. We have our heating, air conditioning and solar from them and couldn't be happier. Out of a 10 star, they're at least a 12.Royal Aire, Inc Response
04/18/2024
What a great review! Thank you so much for the trust and confidence in our services. We take a lot of pride in our company and staff to provide professional and reliable service. Thank you again, you can always rely on us at Royal Aire.Review from Ulla S
1 star02/17/2024
Zero stars would be more accurate. Your faulty electrical installation of our new heater almost burnt down our house. The electrical box was black with sout and the rafter was black from continuous sparks. No wonder the heating unit stopped working! When your technician came out he couldn't even find the problem, we had to call in our own general contractor! Thank God he was able to fix it or we might have burnt down!Royal Aire, Inc Response
04/18/2024
We are deeply sorry to hear about your experience, and we understand the seriousness of the situation you described. Safety and reliability are paramount to us, and we take any concerns regarding our services very seriously. We have reached out to you directly to understand the details of what occurred and to find solutions to address the issues you faced.Review from Wayne M
5 stars02/17/2024
Royal Aire in *****, ** replaced my aged and undersized outdoor AC & attic heater a couple years ago. We are very pleased with the equipment and the scheduled service we have in the Spring and Fall. Royal Aire is ethical, customer friendly, price competitive, and responsive to customer needs. They clean up after themselves. It is also a family owned business.Royal Aire, Inc Response
04/19/2024
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you're enjoying your upgraded HVAC system and that our services have met your expectations. We look forward to continuing to serve you in the future!Review from Clifford L
5 stars02/16/2024
We absolutely love all the ************ at Royal Air and the great office staff. We had to replace our heater last year, and have never regretted our choice. The follow up service and immediate response when needed, make Royal stand above the rest. We would and do, highly recommend Royal Air.Royal Aire, Inc Response
04/19/2024
We're so happy to hear your kind words about our team and services! Providing prompt and effective follow-up service is a top priority for us, so we're thrilled that you've found our responsiveness to be exceptional. Thank you for recommending Royal ***** truly appreciate your trust and loyalty. We're here whenever you need us!Review from Peter C
5 stars02/16/2024
I have had Royal Aire service my home heating unit for a number of years now. I have never had a problem with the unit while it has been regularly serviced by Royal Aire.Royal Aire, Inc Response
04/22/2024
Thank you so much for your kind words and for trusting us with your home heating unit. We're delighted to hear that our regular servicing has kept everything running smoothly for you. If you ever need anything else, don't hesitate to reach out!Review from Natalie N
5 stars02/16/2024
I always get great service with Royal Aire. They are our go-to for solar and we always get a tune-up for our HVAC from them. Great prices, great service, great community member!Royal Aire, Inc Response
04/22/2024
Thank you so much for your wonderful review! We're thrilled to hear that you always receive great service from us, whether it's for solar or HVAC tune-**** Being your go-to means a lot to us, and we're proud to be a part of such a great community. If there's anything else we can do for you, just let us know!Review from Steven G
1 star05/25/2022
We called Royal Air out to inspect why our condenser was making a noise every time that it started. They dispatched a technician within 5 days to come to take a look. After roughly 10 minutes of troubleshooting, their technician identified the problem and gave us two options. He said that we could put on a "hard start kit" consisting of a capacitor and a relay, but this would likely not last us in the long run. He strongly advised that we seek a new system installation and that it was the best option for us. After speaking to his supervisor, he came back and put us on the phone with a sales representative to talk about financing a new system installation for $15,551. The was completely OVERKILL with regards to solving the problem. After the technician left, I inspected the problem myself. The problem was a blown capacitor, and this problem could easily be fixed by replacing the faulty component, not the entire system. Royal Aire saw no problem with robbing us blind and advising us against fixing the faulty component to start with. They lied to us and tried to take advantage of our inexperience to make a profit. It was completely UNETHICAL and dirty, and I don't recommend anyone use their residential HVAC services. I was able to fix the problem myself for $66.
Customer Review Rating
4/5stars
Average of 8 Customer Reviews
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