ComplaintsforDynamic LA, International Relocation Services

• Initial Complaint

  03/29/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Dynamic LA, International Relocation Services is holding my shipment for 4 months. We paid the full amount of the shipping cost. Dynamic LA, International Relocation Services now is asking for more money from us.We signed a shipment agreement with Trustmovers who is affiliated with Dynamic LA, International Relocation Services. We do not have any agreement with Dynamic LA, International Relocation Services.Dynamic LA, International Relocation Services wants to charge more money on their affiliate Trustmover which is $3600, but Trustmovers paid Dynamic LA $3000. We signed shipping contract $3200 with Trustmovers. and we paid Trustmovers $3200 exact amount on the contract.Now Dynamic LA is holding our shipiment and ask for more money from us becuase Trustmovers did not pay them $3600.

• Initial Complaint

  05/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Summary ******** ***** and ****** Gray (husband and wife) believe they have been price gouged and overcharged for "destination services" and "port congestion" fees related to the overseas shipment of their household goods from Dubai, UAE, to Los Angeles, CA by Leader Relocations (based in UAE) and their assigned US agent, Dynamic LA (based in Los Angeles, CA). These were additional charges initiated by Dynamic LA, starting in February 2022 and occurring up to the day before the final delivery, and paid by ******** and ****** to prevent additional late fees or charges and the further delay of their household furniture delivery. It should also noted that Dynamic LA repeated suggested that additional delays and fees would incur if these charges were not paid immediately. ******** and ****** believe they have been intentionally misled by Dynamic LA (perhaps in association with Leader Relocations) to pay these additional fees which ******** and ****** believe were unnecessary according to the evidence provided. Evidence includes email correspondence with the companies (Attachment 1), other support documents (Attachments 2 thru 9), and a timeline of events included below. ******** and ****** experienced what they believe is underhanded conduct on the part of Dynamic LA including 1) revising an invoice when it was shown that the original invoice was for services already paid, and 2) charging for "port congestion" fees after it was shown that these fees are not being collected by the Port of LA and in an amount that grossly exceeds the fee rate published by the port (if the port were to collect the fees). ******** and ****** are asking for compensation to cover the additional fees they incurred for an amount totaling **********

• Initial Complaint

  03/17/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This is regarding a shipment from ****** Dynamic *** International Relocation Services is holding my shipment for no reason since I have paid in full when the packages are shipped out from *****. 1. Date of transaction: ********** 2. The amount of money I paid: ********* paid in full before shipping, as stated on the contract. 3. The service is ************ delivery service; 4. The nature of the dispute: the service is not committed, they are holding my packages and ask for extra money without disclosing the receipts and the amount; 5. Dynamic LA, International Relocation Services just told me that ***** agent wanted to put the shipment without disclosing to me the reason, and ***** agent never reply to my email nor telling us how much money is owed, what purpose is for the extra payment nor providing any receipts. Dynamic LA is colluding with ***** agent, they just claim I owe money to them but didn't say what part of payment I owed and how much. Let me explain it. 1. Please check the attached 2 pdf files, in the contract page 3, it states clearly all fees (1,2,3,4) are included. But after I paid in full, they later sent me another extra-fees.pdf, those fees in *** are listed as extra and they claim those are collected by LA on behalf of me, item X-X: ************************ I was surprised and ask for receipts, obviously they can't provide any of those 4 receipts. 2. Item 1-4 are charged in ***, the description saying those fees are "collected on behalf of the customer", If LA ever collect extra money from the customer, please show me the receipts in ***. 3. Dynamic LA never send me any receipts. And ***** agent never reply to the above questions. Yet Dynamic LA keeps saying that the ******* agent put a hold on the shipment, they just kick ***** around, nobody could provide any answer to my questions on receipts and extra money purpose.

  Business response

  07/08/2022

  Business Response /* (1000, 9, 2022/04/05) */ Dynamic L.A. is only the receiving agent for this shipment. It has arrived from ***** with HOLD notice, and clear instruction not to deliver until released by the agent at origin. There is no HOLD by Dynamic L.A. and the client is complaining and accusing the wrong party. The client is in communication with his shipper in *****, and once they resolve the matter, we will be able to deliver.

• Initial Complaint

  12/22/2021

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Dynamic LA was our receiving company for an international move. The move was paid door to door and Dynamic LA was responsible for picking up goods at port and delivering at home. On Dec ***** 2021 Dynamic LA approached us with an additional invoice with the description of: ********** ******** container drayage surcharge, pre-pull and handling charge due to ********** of ********** I requested more details and they explained that this was due to the uncertainty in the delay of returning the container to the port after delivery, which would incur a daily rental cost. When searching for similar cases online I did find that some ports are charging a congestion fee of ******* per container and that the rent for a container per day at **************** is ***** Given our goods were about *** of a ** foot container and that 3 ********* were sharing the same container we find the charge of ********* excessive. Even if the container were held back for a week *** or *** of these fees would be significantly less. I do not believe their explanation was accurate and I would like a ****** of the payment or partial ****** with proof of their exact ********* As they threatened additional delays and costs and were in possession of my ****** I had no alternative than to pay this 'fee'.

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