ComplaintsforBishop and Waters Consulting Group

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  5/2/2023 paid $5,000.00 to *********************** of Bishop and Waters Consulting, **** weight ******************************************* phone ************ to process deed back for ************** timeshare, this has not been accomplished to date, 12/19/2023.

  

  Business response

  12/25/2023

  Her complaint states that the deed back to ************** timeshare has not been "accomplished to date, 2023. This is solely due to inaction on her part.

  The following day after receiving payment her file was sent to the attorney as her and I discussed. The documents from the law office were sent to her within 48 hours. These documents needed to be signed, notarized and sent back to the law firm. one of the documents she signed was the Scope of Services Attorney Retainer and it clearly states that the process can take from ***** months and in some cases 24 months. As I understand it the attorney worked out a settlement with the Developer - ************** for her to be free of her timeshare back in September of this year, which is what she hired me for. The next thing I know is on December 19th I have a BBB complaint with no prior communication from *************

  I reached out to **************** phone on 12/21/23 went to voice mail, I left a message for her to call me.

  I sent her a txt message after I left the message, and she texted me back saying she was at work, and we will have to speak another time.

  I sent her another txt messaged:" "******, I'm trying to find out what happened."

  There has been no response.

  I find it odd that I did exactly. what I said I would do (verbally & in writing) and 3 months after she could have been out of her timeshare (*******) she then states as indicated in the co9mplaint (December) that she wants a refund 

   

   

  Customer response

  01/05/2024

  I am not sure where the disconnect happened, but this issue has not been resolved.  I have had to hire another law firm and this costs additional monies. 
  This company referred me to a law firm that has not done anything except call after I submitted complaint that ultimately caused another year of maintenance charges due to their lack of attention.
  
  Disgruntled customer.

  

  Business response

  01/08/2024

  ******,
  You were very much aware of the law firm prior to signing the service agreement, as I walked you though their website, answered all your questions and you had days to do your research. You were sent an entire package of documents to review, sign and have notarized.You were given an opportunity in September to exit the timeshare and you did not accept the offer and have refused to speak with anyone.  You now say that this has cost you another years maintenance fee. I agree but this is totally due to your inaction.  We are still ready, willing, and able to help you provided you speak with us. You have now hired a firm to do something that was already done?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩