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Complaint Details
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Initial Complaint
01/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Ken Grody Ford of Carlsbad, CA (Carlsbad **** Dealership) owes me a set of ********** KA02 tires from purchase of a certified pre-owned 2019 **** Raptor, VIN: *****************.This purchase occurred approximately February 2021 with no progress with this issue. Initial agreement was new tires at first service interval, which occurred November 2021. That did not occur and I've been pressing the matter since then. Respective sales representative, ***************************, has been contacted multiple times per text/phone calls. I have contacted General Sales Manager, ***************** on 27 January, and a message was left for him. Due to military PCS orders, I am moving to ********, which will make solving this issue more complicated. All of my purchase documentation is currently packed/being moved to ********. I only have a few text message screen shots regarding the manner (attached). All I want from filing this complaint is assistance in completing the transaction of what the dealership owes me, a new set of stock tires within the next two weeks.Business response
01/28/2022
A new set of tires will be installed on customer's vehicle today.Customer response
01/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
The business handled the issue immediately upon reviewing my complaint. They handled professionally and expeditiously.This matter has been resolved and thank you to *************************** for facilitating this issue. He was very professional, tactful, and closed out the issue.Thank you.
Regards,
*****************************
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Contact Information
5555 Paseo Del Norte
Carlsbad, CA 92008-4429
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.