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Find a Location

AutoNation Subaru Carlsbad has 1 locations, listed below.

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    Business ProfileforAutoNation Subaru Carlsbad

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers new and used vehicle sales, service and repairs.

    Business Details

    Location of This Business
    5500 Paseo del Norte, Carlsbad, CA 92008-4428
    BBB File Opened:
    11/17/1993
    Years in Business:
    42
    Business Started:
    11/2/1981
    Business Started Locally:
    1/1/1993
    Date of New Ownership:
    3/8/2023
    Business Incorporated:
    3/8/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Imports on Paseo Del Norte Inc
    Related Businesses
    Business Management
    • Mr. Mark LeCompte, CEO
    Contact Information

    Customer Contact

    • Mr. Mark LeCompte, CEO
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/18/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Thank you in advance, I recently traded in a vehicle at Subaru of Carlsbad on 8/02/23 and received 2 citations, from the city of Las Angeles, 61 days after date of sale, 10/02/23. Citations are for parking in a red zone and another for no displayed license plates. Because I was in the middle of a move I did not receive the citation and because I did not send in the correct documents within 40 days I became ineligible to dispute, even though I had not owned the vehicle for two months. I need to find out why the title or documents were not signed correctly. That VIN should not have been associated with my name after that amount of time. I also transferred the custom plate from my trade in to my new vehicle so I received notice I can not re-register my car until I pay their fines. I sent in the correct documents, just out of the given window of time, through mail and their website. It took me months of emails and phone calls to the Las Angeles parking bureau to finally speak to a supervisor, who just told me there was nothing I could do at this point. After waiting in line for a DMV supervisor and they advised me not to pay and to take them to small claims court. I'm praying you guys could advise me otherwise. I've asked to speak to a manager at Subaru multiple times, on recorded lines, and multiple times I have been told to ignore these notices. At this point it is not an option. All they provide me with is the release of liability, which the ********** does not care about at this point. I'm also afraid to pay, before settlement, as it seems as an admission of guilt. I have attached the release of liability form, citation forms, and updated registration reflecting custom plate transfer. I really appreciate your time and please reach out at any time if you need anything else from me. ************* -*********************

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Luke B

    1 star

    01/28/2024

    If the dealership tells you that they will hold a car for you, don't believe it. We called about a used 2021 Audi Q3 and told their agent we would like to put a deposit down to hold it. He told me we could not put down a deposit to hold it but if we called enroute, he would put a hold on the car. We subsequently received at least 2 emails and a phone call from the dealership to confirm we were still coming for our Saturday appointment which we verified. Enroute we called as instructed at precisely 9 am when the dealership opened. We told the same agent we were on our way and he agreed to hold the car for us. At this point we had been on the road for an hour and a half. Seven minutes later we received a call back saying the car was being test driven by another customer who then purchased the car. You can well imagine our anger and frustration. The whole experience simply reinforces the stereotype of car salesmen as lying scumbags as far as I am concerned. Just FYI , we were prepared to pay full price.

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