ComplaintsforA4D

• Initial Complaint

  02/15/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  1/8/22: Boundery confirms order #B101289 in the amount of $11.82 1/10/22: "Your order has just been shipped."1/20/22: "Order #B101289 has been picked up by the local carrier and is in transit for delivery." Tracking info is supplied.1/30/22: ***** from Boundery responds to my earlier email inquiry re delivery, apologizes for the delay and tells me that the order is "en route".2/3/22: I respond to *****'s email, advise her that it's been nearly a month since the order was placed and ask if delivery usually takes this long. I also ask her if I need to file a claim. No response.2/7/22: I call Boundery's ********************** at ************** and left a message inquiring about the status of delivery. No response.2/14/22: I email ***** again and ask her to stop ignoring me. I tell her that the tracking number no longer exists. No response.

  

  Business response

  07/29/2022

  We apologize if the customer did not receive their delivery. It is possible that it was mis-delivered, lost in transit or may have been taken from the customers' door after delivery. We stand behind our products and services and would like to resolve this issue fo the customer. I have reached out to our warehouse to see if we have another unit in inventory that they can re-ship at no additional cost to the customer.

  
  

  Customer response

  08/02/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I have received the product, and consider this matter resolved.

   

  Thank you, BBB, for your assistance.
  
  ***********************
  
   

  
  

• Initial Complaint

  12/09/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This company, doing business as "*** Households", has been repeatedly sending SMS advertisements to my cellphone, even though it is on the Federal Do Not Call list, and I have requested them to stop many times. The ads contain information about "Assurance" auto insurance. I contacted Assurance, which investigated the origins of the texts, and let me know who was sending them. AD4 does not have permission or authorization to be sending any ads regarding "Assurance". I will need to speak to the company's attorney or legal representation to resolve this matter; NO other resolution will be accepted. ALSO, I recommend Ad4 reach out to Assurance, and rectify with them as well. Failure to comply with my request will result in significant legal action being taken against AD4.

  

  Business response

  12/18/2021

  A4D is committed to excellence. A4D has never done business as *** Households and specifically denies this individual's allegations.  We have discussed with this individual and this matter is resolved.

  Customer response

  12/18/2021

  
  This matter is resolved completely, and should be considered closed.
  
  Regards,
  
  
  *********************
  
  
   
  

• Initial Complaint

  10/18/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Oct 11 I received my package of 8 Boundery ebulbs. I immediately followed directions and tried to use the bulb as advertised. It would not work. The next day I tried a different bulb.. it would not work. I called a friend who also had the same ebulbs to come to my house to see if I was doing ANYTHING wrong. She stayed the 6 hours that the package said to charge yet a different bulb and it WOULD NOT WORK. Ive written 8 emails requesting the ****** label and requesting my debit card be refunded. The only answer I got was a standard letter sent to ALL recipients about their return policy. I saw one email that marked my complaint as RESOLVED. its far from resolved. I spent $110 on these rip off bulbs and cant get the courtesy of a written response.

  

  Business response

  10/19/2021

  Vanasa,
  
  Please accept our sincere apologies for the item not working as intended. I have researched your order and show that our customer service team is still working to resolve it. The last message received from you was right before your message to the BBB.
  
  In order to expedite this for you, we have issued a full refund for your order as requested. Please allow 3-5 business days for this to appear on your original payment method.

  
  Again, we apologize for any inconvenience that this may have caused you and hope you consider ordering from us again in the future.
  
  Kind regards,
  Boundery Customer Care

  Customer response

  10/20/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  05/27/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  April 11, 2021 I was on ********. An advertisement for a lightbulb looked good. I clicked to purchase 1. The website asked if I wanted to get more so I said yes and the price did not change. Ok if the price is $26 or less, proceed. I used paypal to check out. Had to reset password to proceed. However I submitted my order requesting 1 lightbulb with their upgraded offer of more product for $26. I went to bed almost midnight. The next morning I received emails. Of my order that said Transaction date Apr 11, 2021 00:30:54 EDT Payment $149.14 USD for a *** **** (6 Pack) $140.70 USD 1. I first emailed them very concerned about the order mistake. Mon, Apr 12, 10:42 AM which I sent an automatic reply. I am very unhappy with your company right now. You almost bounced my checking account because I agreed to pay $26 for light bulbs and you did not notify me until AFTER you charged my $150. That offer said multiple light bulbs for $26 and if you indented to say multiple light bulbs for $150 I would not have ordered them. I only need 1. I only want 1. their reply was The *** **** cost $26.66 is per unit if you want to order a 6 pack of it and the single unit for a *** **** costs $49.95. We do understand that you want to edit your order but the order was now en route and ready to ship out. Once the order is in ready status we can no longer make any changes as much as we love to. If you want to keep the order we can give you a courtesy discount, we would like to offer you a 20% discount which may be applied toward the purchased product. but if you wish to return your order. We are very happy to facilitate your return, however, please be advised that: return shipping fees are the responsibility of the customer all returns are subject to a restocking fee of $7.50 all returns must be approved by a Customer Service Agent via the email issuance of an RMA (a.k.a., Return Merchandise Authorization) Boundery will not accept any returned product

  

  Business response

  05/28/2021

  Dear ********,
  
  I've attached a copy of the checkout page that you ordered through.
  
  At checkout, it does provide 3 options: 1 Bulb @ $39.95, 3 bulbs @ $29.45 PER BULB and 6 bulbs at $23.45 PER BULB. In the case of the 3 and 6 packs, we provide them at a discounted price (per bulb) as a benefit for purchasing multiple quantity. Prior to confirming, a full Subtotal and Total are provided, listing the final amount (including shipping) prior to confirming. 
  
  I have reviewed your order and show that it has already been refunded in full as of 4/30/2021. 

• Initial Complaint

  05/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought firework 12 pack of lights from Boundary. My tracking info said they we in Stow OH. At **** So I called them and they said *** tells people all the time that story. Boundary said they would replace my lights because they were lost in mail. I ask the to send over night or 2 or 3 day delivery. They said they could not do that. I can not find a phone number for there home office or a manager. My tracking number for 1st order is ********************** ***. I am really up set that they could not deliver these by mothers day.so they did they resent order. But can't get till may 15th. It is terrible u can't get ahold of anyone in the USA.

  

  Business response

  05/07/2021

  Dear ******,
  
  We sincerely apologize for the inconvenience and any disappointment that you have experienced. It does appear that the original order was lost in the mail.
  
  I have verified that your replacement order was processed at no additional cost. This order has shipped but unfortunately we cannot guarantee delivery by Mother's Day (typically deliveries take 2-10 business days depending on delivery location)
  
  You can track this replacement order online at *********************************************************************************
  
  Regarding customer service, we do have customer service agents located across the world (including US-Based customer service agents) in order to provide 24/7/365 support to our customers. Customer Service is available by Phone (1-************), email (*****************) and live chat on our website, www.boundery.com 
  
  

  We apologize but we cannot discount orders due to lost-in-transit or damaged, however we do fully stand behind all of our products and are happy to send your replacement order.
  Rest assured, your replacement is scheduled to arrive soon and we know you're going to love it!
  
  
  Please don't hesitate to reach out if we can be of any further assistance!
  
  Kind regards,
  Boundery Customer Care

  Customer response

  05/14/2021

  I want to let u know I reject this claim. #********. They sent me 6 fairy lights. Instead of 12 firework lights and one fairy light. So now my mom is still waiting on her mothers day present. I called them and they said they would reship the right order.
  But there is no way to speak to someone in the USA .or a supervisor. They did sY to keep the fairy lights for the confusion. But this is very bad for business when you can't talk to a supervisor or someone you can understand.
  I paid for lifetime warranty for these. So now they say they don't know if they will have them in the future? That makes no sense. 
  

  
  

  
  

  
  

  
  

  

  Business response

  05/14/2021

  Please accept our apologies if you were not fully satisfied by the resolutions provided.

  
  

  I've researched your account and show that your order was refunded in full on May 11, 2021 and that a replacement order is still in transit for delivery to you:

  
  

  **************************************************************************************

  Please allow up to 10 business days for the delivery to occur.

  
  

  Another replacement order was delivered earlier this week: *********************************************************************************

  
  

  
  

  We apologize that the original order was not received and believe that allowing you to keep the items that were received, sending the correct items as a complimentary replacement, and providing a full refund should have resolved any issues that you may have experienced.

  
  

  As we offer 24/7/365 customer service, we have customer service associates located all across the world (including the USA). If you ever have difficulty in understanding our phone agents, we offer email support ([email protected]) or live chat support via our website, www.boundery.com

  
  

  Please let us know if we can be of any further assistance

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩