Customer ReviewsforThe Good Feet Store

My mother bought shoes and insoles there and her feet swelling more and she cant wear the shoes the insoles and shoes never been worn they will not do anything bout this I would not go up there

Hello ******, Thank you for your review. Would you mind letting us know which location your mothers purchase was made at and when? Please feel free to email me at *********************************** so we can further assist you. Kind regards,

Purchased the orthopedic inserts for my husband. Tried them for months, but they don't work for him. He followed different instructions from 3 different employees. Not a consistent process. He still hurt and decided to return the product. We've been trying to get a refund for over 3 weeks. We had to go into the store and fill out paperwork to request a refund. There has been no communication from the corporate office, which is what we were told by the employees. After 2 weeks I called the store again and got the same response from employee. We have a lifetime guarantee, but it's not working.This is a tedious process and no one is following through. We just want our money back for a product that has inconsistent process, instructions, and service.

Hello ****, Thank you for your review. Good Feet prides itself on our customer experience and has forwarded your review to the franchise representative of the ********* ** location on your behalf, with a request to contact you directly for further assistance. Kind regards,

Good feet store is not the solution for your feet. They will have people that can't afford there over priced products to get credit while months and yrs later will be dealing with the same problem and still paying on the credit that was gotten. DO not do it.

Hello Jamie, Thank you for your review. Good Feet prides itself on our customer experience and would ike to know more about yours. Please feel free to reach out to me directly at [email protected] so we can see how we may further asssit you.

Buyer beware! Ask about pricing BEFORE you begin process of purchasing Good Feet orthopedics, and review the stores policy that you only receive store credit if youre dissatisfied with their product. It costs you a couple thousands dollars per person to purchase the inserts! And since Good Feet offers a lifetime guarantee they have you open an account - which you think is a store account - however its to open a new credit card to pay for them. When we left the store we actually were embarrassed for making this purchase. Ive been using only two of the inserts in the box, and already had to go back to be refitted. Still not satisfied but Im trying them again. My husband doesnt like his at all and corporate refuses to give him a full refund. Good Feet sells socks and athletic shoes but who wants to spend thousands of dollars on such products!

Hello *****, Thank you for your review. Good Feet prides itself on our customer experience and has forwarded your Review to the franchise representative of the Levittown Good feeet Store on your behalf, with a request to contact you directly for further assistance. Please allow them 36 hours to respond to you. We remain at your service in the event they are unable to.Kind regards,

The retailer person from the GoodFeet Store were wonderful today I lost one of my incerts for my shoes they replaced them at zero charge and up dated my other incerts at zero charge. I have been a customer for about up to ******* and my feet don't hurt anymore. The GoodFeet store helped me out tremendously. I thank you for coming to ********** **** you were a life saver for my feet

Hello ******, Thank you for your positive review regarding your experiance at the Bettnedorf Good Feet Store. Our Good Feet Arch Support Specialist are there to help service our customers and to provide them with information regarding our products as well as fitting them with the finest prefabricated arch supports available. Theyre there to listen to the needs of their customers, to be thoughtful, compassionate, and understanding. Helping them to be able to Live The Life They Love.

I agree with everything that is said below. I know people who have been helped but that has not been my experience. The inserts made my husbands foot numb and when I went back to the store they were very apathetic about our situation. Just said store credit and shut it down. Then when I asked about the credit they said they couldnt do anything until the beginning of the month. I asked for a corporate number to escalate to and they said they are a franchise. I work in the service industry and this experience with the store in **********, ** at ************************ felt like a used car sales experience. After speaking with ****** today I was very frustrated and left the store feeling like Id waisted my time and lost my $1600. I will NEVER recommend this company to anyone and maybe if they receive enough complaints to the BBB they will be forced to review their return policy. Now Im trying to find family members a who I can spend the store credit on once they can process it. Its shocking that a company that has such an expensive product has such a poor return policy and poor service when a customer has an issue. NONE of the people I spoke to even said Im sorry you all had that experience. Even if youre not going to give a refund, you could at least offer some empathy and apologize for our experience with your product. That is customer service 101. Good luck with anyone who considers to purchase this product. Very disappointing.

Hello *****, Thank you for taking the time to submit your review and experiance. Good Feet prides itself on our customer experience and has forwarded your email to the franchise representative of the ********** location on your behalf, with a request to contact you directly for further assistance. If you could email me directly at *********************************** with your husbands name, it will allow me to better assist you.Please allow them 36 hours to respond to you. We remain at your service in the event they are unable to.Kind regards,

The absolute worst! My feet hurt, the inserts dont fit and these are a complete waste of money. Now I know why they have a no refund policy because theyd never make money! We had an appointment today to go return the inserts and the manager was not there. The staff told us it was scheduled as an adjustment. So lies and more lies!

Hello ******, Thank you for your review. Good Feet prides itself on our customer experience and we want to learn more about yours. Could you please let us know which location you made your purchase from so we can reach out to them requesting they conatct you for assistance. Thank you Good Feet Worldwide