ComplaintsforThe Good Feet Store

• Initial Complaint

  12/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 11-18-23 we visited The Good Feet Store in ******* while visiting daughter. She told us a new Good Feet Store opened up near them. My dr recommended getting a new pair of sneakers due to pain in my knee, shin and hip. My husband needed a new pair also and thought this was a good idea. He has an arthritis pain in right foot. we went there and were quickly put into larger shoes than what we were used to with new inserts and arches. They felt reasonably good so we thought this might work. We were presented with a family system plan totaling over $4000 (1$4006,51) *****, our sales person explained quickly we could go on a payment plan that carried no interest with a third party. (We were never told that there were no returns and that all sales were final.) They had no shoes my size and would have to special order them for me. I would get them in **** days in the mail. Because my husband wanted to do the system together we decided to wait for my shoes to be shipped before we both got started. After we got home, my leg problems got worse.The Xrays revealed the problem lies not with having incorrect arches in my shoes but it is a back issue that will require treatment, exercise program, etc. We reached out to the Good Feet store in *****, ** (near **) on ***** to tell her we wanted to return the arches and shoes (both are still in initial packaging and have not been used). They explained they do not do returns or refunds. It is stated at bottom of receipt. Nowhere in the store did it state this. Not by register/near it. We were never told this when we made the purchase. She told us to contact the store that we made the purchase in. When we reached out to *****,(*******************) she told ** in no uncertain terms that she does not do returns or refunds. It is on the receipt. The fact that the doctor had found out the issue and that we had never used the product did not matter. NO RETURNS. FINAL. address for store: **************************************************************** ************

  

  Business response

  12/15/2023

  The ****** location has made several attempts via phone calls to invite ***** in for a refund. Last message left was on 12/14/2023. Refund approved by *****************************

• Initial Complaint

  11/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Date of transaction – 10.29.23 The amount paid to business - $********. What was committed to provide you – The sales staff stated that these arch supports would work in all of my shoes. He gave me a shoe size that was too big and told me I was wearing the wrong size, I wear a 5 and he gave me a 5.5. They didn’t have the product in my shoe size which is why I think they sold me a size too big. What the nature of the dispute is – These arches do not fit into any of shoes because they are meant for a women’s shoe size 5.5 and I wear a women’s shoe size 5. The arches only work in the shoes the sales staff sold me and those shoes are too big for me. Whether or not the business has tried to resolve the problem – No

  

  Business response

  11/09/2023

  The ******* ****** location where purchase was made had reached out to **** between the week of Oct 30 - Nov 3rd. **** mentioned her unhappiness and seemed confused about how the supports, shoe and cushions were measured and size. *****, her consultant tried to explain how it worked but she continued to cut me off with no direction. **** and the associate game to an agreement that they'd make an appointment to get her the size supports and information she needed, but she didn’t know when she’d be able to come in. She then said she’d call back with a date she’d be able to come into the store.

  Since this conversation, the store associate has reached back out leaving messages on Nov 6th and on Nov 8th and is awaiting a return call from Sara to assist her n a resolution. 

  

  Business response

  12/11/2023

  The store as well as myself have made attempts calling Sara requesting she contact us so we could assist her in a resolution however she has not called back or responded to our calls. Please have her contact the store: ************ asking for Patrina the manager or she can contact Customer Care, ***** ******** at ************ ex ****.

  Customer response

  12/12/2023

  I have not received any calls from them, at least according to my call logs.  I will attempt to contact the 800 number provided.

• Initial Complaint

  10/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Sold product beyond what was needed for foot arch support untruful about what was being sold under the wording of saying theses come with arch support when ***** the second lady I spoke with said they make the choice for what is best for you.The Step2:Maintainers Step3:arelaxers cost $****** each=$******. Three super athletic antim sa-antimicro 2M and 1M which are In soul for shoes that have insoul you are told they come with supports not that theycost extra. You are told to take your out of your shoes and replace them with Good Feet insoul cost $***** each=$*****. Plus 3@*****=***** a total of $******* was created in billing under false sale taxicted. I needed Good feet arch support,but not be mislead in the truth about what I was being given and buying and why I was given items with service. If I was told the truth I would have turn down buying all the items listed above as I did when it came to the $****** shoes.All I needed was one pair of arch support to Strengtheners for $****** to realign my feet.My feet megerment was take in my socks so I put the arch support inside my socks against my feet skin. I would like to keep Step1: but return the rest.

  

  Business response

  10/30/2023

  ************************* has been contacted and Good Feet agreed to refund specific products her son will be returning to the ******* ****** Good Feet Store before end of November 2023. She will be refund by same method of payment purchase was made through which is **** ******. 

  ***** ********  - ***************** **********************.

  Customer response

  11/22/2023

  We all need to get on the same page. 
  I never applied for **** ****** 
  I have not reported any card stolen or lost to **** ******.
  I have not requested another card be sent to me
  
  I went into the Good Feet Store and the salesman named ***** sold me some arch supports. ***** texted three texts to my cell phone. I was under the impression that he was just checking to make sure I owned the phone and was who I said I was. As the text came on my phone Aidan said I did not need to answer them as he sent the three texts to me. All three texts are within a minute of each other. I did not fill out any application for credit cards nor did I fill out an application for **** ****** at any time while I was in the Good Feet Store. All the business I was doing with Aidan was for the Good Feet Store only. No one nor Aidan told me anything about **** ******* I was told that Good Feed would allow me to pay the bill over eighteen months  so I paid $****** on the balance and said ok to the balance being paid over the next eighteen months.
  
  Later I got a Credit card in the mail for medical service. I took it to my care team and was told to put it in the trash because it was not theirs.  Later I found out that the Good Feet store and **** ****** were connected using my name and I contacted the BBB and **** ****** Company  about FRAUD.
  
  I told a woman that I would have my son in *****. to return the other items by the end of  November but he is in the Marines and has been deployed so I am not able to reach him. 
  If any of you that are receiving this email has an address I can send the items to you and send it to me. 
  

  
  

  

  Business response

  12/20/2023

  Hello ******,
  
  It has been brought to my attention you are requesting me to email you with the address of where you need to send your arch supports back for a refund. Please send them to: 
  
  The Good Feet Store
  **** ******* ****** ** *** *** *** ****** ** *****
  Attn: ******* *****
  
  Your original complaint/request was made in Oct 2023. We have been in communication with you several times regarding the return of the product since you are in **. Your refund has been approved and is your responsibility to return product no later than Jan 19th, 2024. If product is not received by then, the refund offer will no longer be valid.
  
  Kind regards,
  ***** **************** 

  Customer response

  12/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  ****** ******
  
   
  

• Initial Complaint

  10/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transaction was made 8/30/2023 for ******* at the Good Feet Store in ********, ****. I was told that there was no trial period to see if these inserts were actually going to alleviate my pain, so they told me to apply for credit as a "loophole." After I wore for a week following their 3-step plan, my feet were getting more painful that I could not keep following the plan. I went to return them and they informed me that it was exchange only but I am incredibly dissatisfied with the product and I don't want to try anything else as my feet are aching more than what they promised. This tactic is very predatory and customers should be warned.

  

  Business response

  10/04/2023

  Can you please move this complaint from ** to ********* ** Chapter?

   

  Thank you

   

  ******************************************************* | Dir. Customer Service

  Good Feet Worldwide | *********

  5923 *********************** | ********, ** 92008

  o ************** | f **************

  e *********************************** | w goodfeet.com

  

  

  Business response

  10/12/2023

  ****** originally purchased on 8/30/2023. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve. On 9/26/2023, we worked with ****** and were able to come to a suitable resolution and address all of his concerns. This situation has been resolved. Thank you. 

• Initial Complaint

  09/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On July 18th 2023 my mother and I purchased shoe inserts from The Good Feet Store in ********. Total amount was over $4000.00. We were presented with a system of 3 sets of inserts each. I asked the sales associate, before our transaction was complete, if it was possible to only purchase 1 set of inserts each (I knew that we would not require or use the other 2 sets). I was told "no" that is how it's sold. So I completed my purchase. On the receipt they stamped a stamp that said " No Refunds" which we were asked to initial. About 1 week later I was reading reviews from people who had only purchased 1 or 2 sets. So I contacted their corporate office to ask why I was told what I was told. They forwarded my concern to the manager of the store I made my purchase at. I received a call from the manager and he said that that is the only way it is sold. I asked him if he stood by what he just said to me and he said yes. I told him about the reviews I saw and he said they must be old reviews. So I went to their website, again, to try and find what their policies are. I found none. What I did find was at least 7 reviews saying they only purchased 1 or 2 sets of inserts. So I emailed them asking for someone to communicate with me to possibly resolve my issue. I have sent a total of 21 emails. I have received 3 responses. 2 were to ask me , for the location of my purchase and the third was to reiterate what their product can do for their customers. My most recent emails were to ask if they offer any alternative dispute resolution mechanisms such as arbitration or mediation. My emails span from August 12,2023 to most recently Sept 11th,2023. The last communication was the phone call on August 30th,2023. Now I have left a positive review because I think the product is excellent and the total amount paid did include 4 pairs of shoes socks, etc. My problem is I was lied to which resulted in my spending about $ ******* more then I had to. And there are absolutely no policies on the receipt or their web site.

  

  Business response

  10/10/2023

  ************************ made a purchase from Good Feet with her mother on July 17th. Posted a Positive Review about the service and products purchased however shortly after that, she requested to return several of the supports due to comments made on social media of customers purchasing individual supports. ************************ was explained that Good Feet arch supports are sold as a System however she continued to press to return several of them for a refund. ************************ continued to press for a refund on specific supports, which was approved allowing her to return the supports to an area store other than the store she made her purchase from. ************************ was issued a refund on products she was requesting to return on Sept 26th. Therefore, this complaint is now closed. 

  Thank you.

• Initial Complaint

  08/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to the Good Feet Store 5/8/23 after hearing numerous ads proclaiming the benefits of their insoles. I had been struggling with sciatica for a few months and was hoping for the helpful benefits they proclaimed. The sales pitch was very good and now after reading other complaints I am seeing many people hear the same. The insoles are NOT specific to individuals and NO WAY are they worth $1649 which was the least expensive package I needed.I am embarrassed to admit was suckered into this deal with no way of returning something that did nothing to improve my pain or put that pep in my step, although I did use the inserts as directed increasing in increments. Follow up from ****** the associate, was one message left inquiring of the proposed benefits. I returned the call a number of times. All in all the product is NOT worth what is charged and I feel like they take the money and disappear. This is NOT a good business protocol and I will NEVER recommend this place to anyone! I cringe when I see their commercials. The good feet store could be profitable and successful they followed reasonable sales and put the customers satisfaction first. Instead they take advantage of customers. The money I wasted could have paid for legitimate care! *** disappointed!

  Customer response

  08/25/2023

  The address of the Good Feet store I went to:

  1945 *************

  suite 9

  ******** **, 18519

  

  Business response

  10/19/2023

  Customer issued refund on 10/17/2023. Complaint Resolved and Closed.

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought the entire package.4 sets of arch supports. 2 pair of ****** tennis shoes. Plantars fasciitis socks and foam insoles. My feet do feel better all day. My complaints are about the noise both pair of my shoes make with the arch supports inside. It started about 3 weeks after my purchase. The noise is embarrassing. The store does not have a solution for me. They need to honor the agreement and give me new supports since mine are already worn out. The product should last longer. I am on my feet all day and had confidence this was working well.

  

  Business response

  08/07/2023

  Could you please move this BBB Complaint from **, to ********* ** Chapter?

   

  Thank you

   

  ******************************************************* | Dir. Customer Service

  Good Feet Worldwide | Dr.'s Own

  5923 *********************** | ********, ** 92008

  o ************** | f **************

  e *********************************** | w goodfeet.com

  

  

  Business response

  08/18/2023

  ********, 

  Understanding your frustration. Per our previous communication, did you receive the Complimentary Support Sleeves that we sent to you? We show ***** made a delivery on Tuesday Aug 15th. If so, did they help? 

  DELIVERED

  Tuesday8/15/23 at 4:14 PM

  Signed for by: SIGNATURE NOT REQ
  Package delivered to recipient address
  
  DELIVERY STATUS
  Delivered
  TRACKING ID
  ************

  Kind regards, 

  ******************************************************* - Good Feet Worldwide

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I entered The Good Feet Store in Lexington with the hopes that they would be able to help me with my feet. The commercials they have indicated that they could help. I was assured by the sales person that they would be able to help me with my issues. Throughout the 'fitting' I was told that the insoles could help take care of my feet. I informed the sales person that I had fallen arches and plantar fasciitis, along with arthritis in my knees. I was reassured this would help with all that. I was also told by the sales person, after the sale, that they would call me to see how things were going. They never called. Well, after a few days of using the insoles as instructed, all of my issues did not improve. They became worse! My feet started to hurt horribly and my knees were so painful I had to start using a cane to keep my balance and ease up on some of the pain. The pain escalated to my back and I started to see a chiropractor to alleviate some of the pain. I took out the receipt to look at their return policy and it says no refunds!!! What? How do you stand behind a product when you won't even give someone their money back if it does not work for them? I threw the product in the closet. This is not good business. The items purchased were not custom made nor were they custom ordered. They came out from the backroom.At no time was I ever made aware of the fact that the purchase I was about to make was NOT REFUNDABLE! This is unacceptable! If I would have been told ahead of time that the product I was buying could not have been returned, I would have never made the purchase!There is a bag of useless plastic sitting in my closet that I paid $1400 for that I cannot use.I was given a sales pitch to make a sale for something that was never going to work for me. I was misled and deceived and am seeking a full refund with the help of the BBB. This is not at all tolerable. I was taken advantage of and sold a product that was never going to work for me.

  

  Business response

  08/29/2023

  Hello ******,

   

  In response to BBB Compliant #********, *********************************. The Lexington Store reached out to her on 8/26/2023. The conversation was ****** agreed to revisit the store and try an adjustment.

   

  Although Case is not completely closed. She is being serviced to try an adjustment.

   

  Thank you.

• Initial Complaint

  06/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased inserts & wore them like was suppose to, for them to cause excruciating pain in my back, legs & to loose feeling in the top of my feet. Currently seeing my chiropractor to try to get the feeling back in my feet. Wrote an email to cooperate on how to get a refund due to paying $1000.00 for something I cannot use. Received a phone call to come into store & the would help me. Drove 13 miles to store to be treated like total c*** by the asst *** ***** worst customer service I have ever experienced to be told I would receive a call Sat 6/10 today is Mon w/ no call. I also sent an email to cooperate on Sat & today as well as a call & left a message regarding the customer service that I was given. No response what so ever.

  

  Business response

  06/23/2023

  Customer has been issue half refund, half ********************** credit. Issue is resolved and closed. 

  Customer response

  06/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to the good feet store to see if arch supports would help with my back and leg pain. The employee named ***** helped me that day. Right away he took imprints of my foot. Then asked what size shoe I wear. I told him a 10 wide. He went in back and got these shoes that looked really wide. I know why now because they were made special for the store to sell these over priced arch supports. He then said with shoes you just take out this bottom part of the insole and put this piece in then under it goes the arch supports. Well I never was able to fit into a new shoe without any struggle, but my foot went right in. I found later it had to be the special made shoe, it was so so wide.my foot went right in. And I walked fine. After fitting all three arch supports into that special shoe and walking with them I said the only one that I feel a difference is the first one the other two did nothing. I then asked how much money are these. Well then ****** said they are cheaper if you buy all and with the shoes. I said how much is just the first arch support. He the said that is was $450. I said I can and will not do all of them. Then he said I could apply for a loan with ***** Fargo, and pay only maybe $50 a month. At no point did he say this was not returnable. We I applied and go approved for this loan. I thought it was $450 and tax. I did not know until I go home that is was $538.85. And no return. ***** had me hurry and sign the slip and said no returns. It does not say any wear on their website that their are no returns. He said it is a health issue? How you wear socks plus the arch support is plastic. I call the new office for the good feet store and they said each store is different. I told them that there is no where that it states no returns. I would have never wanted to try them otherwise. Plus when I got home I ordered the same shoe that the good feet had me try on. When I got the shoes my foot did not even fit the store so I know these store had these shoes specially mad3 so they fit everyone. That is how they trick customers. Non of my shoe fit the arch supports. And they will not take them back. I am not wearing them they are in the box, and I can not use them. I just want to return them with a refund. Thank you

  

  Business response

  07/25/2023

  Good morning,

   

  This one has been refunded and the customer has been taken care of. 

   

  Have a great day! 

  *********;

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩