ComplaintsforAvalon Managment
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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April of 2023 I asked the *** to have a tree on the hill behind my property checked so it did not fall on my house. Hurricane ****** came and the tree fell across my back yard. I submitted photos to the *** and they sent someone the clean up the tree. I was asked to get estimates for the damages and submit the bill. I have done so and they are refusing to pay. They have not come to look at the damages nor sent their own contractors. I have met their requests of calling 2 different contractors but am being denied payment for the damages. Since I am disabled I am only able to get so many photos. I have told them this and still they wont pay for the crushed fence and damaged patio cover on my home. They are saying the dont see any damages. None of them have come to my home. I have all the photos of their tree that fell and emails to them requesting the tree to be checked prior to its fall.Initial Complaint
05/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In the fall of 2022, my HOA changed management companies and selected Avalon. I do recall receiving a generic update letter, along with a regular community update. This letter may have contained information about the change, I am not disputing this, but I do not recall. On March 29, 2023, I received a collection letter from an attorney claiming that my account was delinquent. I immediately identified the problem being my auto draft due to the change in management companies. I was never given any information about the delinquency of my account which I would have gladly solved by updating my auto draft information. I made payment in full for my dues upon learning of the issue and also accepted to pay late fees and interest. I am however refusing to pay for collections and attorneys fees as I was not given an opportunity to rectify the situation. Avalon is completely uncooperative and refuses to reinstate my account, blocking me from accessing my HOA portal. Avalon is further unable and unwilling to provide me with evidence that they have indeed notified me giving me an opportunity to rectify the situation. I would agree to settle attorneys fees if it is proven that I have received email or mail notification at my address. Reviewing Yelp feedback, this appears to be a pattern with Avalon, not responding to customer complaints and deflecting responsibility. I would sincerely appreciate any help you can extend to reinstate my account or Avalon demonstrating that they have met their professional and legal obligations by affording me with an opportunity to resolve the issue. Thank you in advance! all the best ****** *****Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
i have notified avalon management about termites in my building. They have not replied back to me as they stated they would. i have sent complaints to their corporate office and they sent me a starbucks gift card. Both ladies i have spoken to continue to lie to me about the process of exterminating the termites and one lady lied and claimed she didnt know what problem i was having then admitted she did know.Initial Complaint
02/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The HOA Board has imposed unjust fines ($100/month) upon us due to our inability to find a local painter who can repaint our house within the HOA’s specified timeframe. We have made numerous efforts to find a painter (which I have proof of) but have either received no response from the painters or appointments have been canceled due to COVID concerns. We asked the HOA Board for a 60-day extension, which they refused. We have a 2-story house and cannot safely repaint it ourselves, as we have neither the tools nor the skill to do so. I asked the HOA for reliable painter recommendations but they would not provide any help in that area either. We have been actively looking for a painter since before Thanksgiving with no luck. We will continue to search for a painter to get this project completed. But we do not feel that being fined each month until we can find a painter is right. All we ask is for that 60-day extension to be approved and the fines reversed (with no further fines imposed). We feel that is more than reasonable for a situation that is out of our control.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.