Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested service on April 29th and paid the $100 fee for the upstairs unit to be repaired. They assigned it so Satified AC. The technician came out, started out trying to sell me a new unit, asked him to just fix my unit, he went around the house came back about 10 minutes said it was not fixable, said the brick that has been there 12 year has made the unit unstable, the wiring is wrong, there was a power surge and other issues. Handed me a breakdown of the cost of a new unit with pricing and payments, said he sent the report to First Am telling them it is not fixible. I called First Am when he left told them I wanted a second opinion, they said I would have to pay and have them send them a report which I did, they came out about an hour later, the tech was out there minutes came back said the wires were twisted, caps off the freon, screws off the door or the unit, and it was unplugged he asked me was the downstairs working I said nothing was wrong with the downstairs he informed me these things were done to both. He sent in a report, First American denied the claim stating a power surge. I called them and told him he jacked with the wrong unit, Now neither works, and how was there a power surge which I think Satisfied either lied about or created, They need to make him come put my unit back the way it was when he stepped on my property, they told me it was up to me to contact the contractors they could not do anything about it. I told them this was their vendor they have fudiciary responsibility. He was there because they sent them, they hired them, and they were an agent of First Am. Now I have neither working and they want me to pay another $100 to have someone come look at the downstairs which Satified AC tore up. I have been going round and round with them since April 29th. If that tech had never touched the downstairs it would be working it was not even on the service ticket and now, I have to pay for their mistake and First American

  

  Business Response

  Date: 05/29/2025

  First American Home Warranty (First American) apologizes for the delays and inconveniences the consumer has experienced with their air conditioning claims.  First American's records indicate the consumer placed a claim on their air conditioning on April 29, 2025.  The claim was dispatched to independent contractor ***************************** who indicated the there was electrical and pest damage inside the condenser and that the unit was also not sitting level.  The contractor provided First American with photos showing the wiring frayed and chewed and also showing the wall of the unit blackened from an electrical failure.  First American denied coverage for the repairs since the failures were not due to normal wear and tear.  The consumer disputed the denial of coverage and a second opinion was provided by ********************** who indicated they found the unit missing screws and being dismantled with the panel removed.  The contractor declined to perform a diagnosis on the unit.  The consumer requested another contractor provide service and paid a service fee for a new claim.  First American has reimbursed that service fee and has contacted the third company, independent contractor ****** heating and ******************** and requested they provide a diagnostic review of both the consumer's air conditioning systems.  First American will continue to follow up with the contractor and the consumer throughout the appointment and diagnostic process.  First American appreciates the consumer's patience in this matter and considers this claim pending.  

  Customer Answer

  Date: 05/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had first American home warranty for 12months and since I had them my refrigerator has went out twice, the first time they said that it was a compressor they replaced that in February now my refrigerator went out again within 3 months. I have put in another request for my refrigerator and of course every time you put a request in its $100. I have put in my request and they sent some out that didnt do the repairs for my refrigerator. I have been calling and sending messages in regards to my request on my refrigerator and have not heard back from no one. I would like to get a resolution to the problem or replace my refrigerator or get a refund. I just feel like they are not doing their job and very poor communication with there customers. Please assist. Thank you

  

  Business Response

  Date: 05/28/2025

  First American Home Warranty (First American) apologizes for the delays and inconveniences the consumer has experienced with their refrigerator claim.  First American record's indicate the consumer placed a claim for the refrigerator not cooling and freezing on May 9, 2025.  First American dispatched the claim to JDL Maintenance who advised the refrigerator had a sealed system leak which they did not service.  First American was unable to locate a contractor that services sealed systems issue in the consumer's area.  Due to this the consumer was authorized to locate a contractor outside the warranty contract to provide an estimate for the repair of the unit.  Due to the delays in resolving the refrigerator issues, finding a contractor that serviced sealed systems, and the history of prior repairs, First American determined the best course of action was to replace the refrigerator.  The consumer was sent a replacement offer which they did accept and the new unit was ordered.  First American will continue to follow up with the consumer throughout the replacement process and considers this claim pending.  First American appreciates the consumer's patience in this matter.  

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I am willing to accept once I see my refrigerator being replaced. I dont want to agree to anything until my refrigerator has been delivered to my house.
  Sincerely,
  
  Daiquinnisha ********

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case was first opened in February for a leak. Home warranty contractor states there could be mold and asbestos so those needed to be tested before they worked on it. I addressed that and provided confirmation to FAHW. They assigned a new contractor to fix the leak. Contractor didnt have skills to replace drywall to rough finish as contract outlined. I shared this information with Claims Specialist who said another contractor would be assigned and asked for drywall dimensions. I uploaded pictures and dimensions to portal. **** then closed the case as completed without responding and sent a letter stating it was completed. Follow *** via portal remain unacknowledged over 2 weeks later. Calling in will not let me speak to a claims specialist because request is showing as closed.

  

  Business Response

  Date: 05/22/2025

  First American Home Warranty (First American) apologizes for the delays and inconveniences the consumer has experienced with their plumbing and drywall claim.  First American has reviewed claim and have contacted a drywall contractor to complete the drywall repairs.  First American will continue to follow up with the consumer and contractor throughout the repair process to ensure all is completed satisfactory.  First American appreciates the consumer's patience in this matter.  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was refused service by the company and could not give a reason why. I was told that the **** company told them to not fix the issue. When I contacted the **** company, they told me that it needed to be fixed. Neither company is taking credit for what was told and First American Hime Warranty could not give me a reason why it was denied

  

  Business Response

  Date: 05/23/2025

  First American Home Warranty Corp (First American) will like to apologize for any delays or inconvenience the consumer may have experienced during the handling of their claim

  According to our records,on May 14, 2025, the consumer placed a claim for ductwork, lack of airflow to many of the rooms.  When air conditioner turns on, some rooms do not feel cold, when heater turns on, some rooms are still cold. First American dispatched independent contractor ******************* (ANTELOPE VALLEY) who reported blown in insulation collapsed ducts, and the external thermal insulation peeling away. First American denied the claim. Please see DUCTWORK (Limit up to $1,000) COVERED:

  " Ductwork from the heating or cooling unit to the connection at register or grill, grills and registers.

  NOT COVERED:IMPROPERLY SIZED DUCTWORK, INSULATION, DAMPERS, COLLAPSED OR CRUSHED DUCTWORK,DUCTWORK DAMAGED BY MOISTURE, DUCTWORK WHERE ASBESTOS IS PRESENT, COSTS FOR INSPECTIONS, LOCATING LEAKS TO DUCTWORK, DIAGNOSTIC TESTING OF DUCTWORK WHEN REQUIRED BY ANY FEDERAL, STATE OR LOCAL LAW, REGULATION, OR ORDINANCE, OR WHEN REQUIRED DUE TO INSTALLATION OR REPLACEMENT OF ANY SYSTEM EQUIPMENT.

  NOTE:COMPANY IS ONLY RESPONSIBLE FOR PROVIDING ACCESS FOR COVERED DUCTWORK REPAIRS THROUGH UNOBSTRUCTED WALLS, FLOORS OR CEILINGS AND WILL RETURN THE OPENING TO A ROUGH FINISH."

  First American has spoken with the consumer and advised the ductwork coverage is for connection at registers or grills. First American has dispatched a second opinion independent contractor Tempest HVAC Pros to diagnose the connections at the registers and grills. An appointment is scheduled for May 24, 2025.

  First American considers this claim pending.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mobile home and a warranty. The heater went out, and even though my contrast explicitly says that heating is covered, the insurance company decided, it appears to be arbitrariy, that the heater is not covered as part of my warranty. And I cannot see anything in the contract that gives him the right to that. They told me that even though its not listed in the contract, they can still refuse to service certain things at their discretion.I feel I was sold a policy that is useless if it wont cover something g as basic as a heater for the home. They sold the policy knowing what I have and now refuse to honor their contract.

  

  Business Response

  Date: 05/21/2025

  We appreciate the consumer's feedback and would like to look further into this. Unfortunately, we are unable to locate them using the information provided. May the consumer provide their claim or contract number, please? Thank you

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So had this company for years in fact. ac kept going in and out .they would supposedly come out and fix it but didnt.(kept going out again the same day they would leave )we have called same day to tell them as well. eventually paid ****** for a new one since it went out .and we tried emailing and calling even though supposedly they have no record (we do)Well being in fl its hot but now that thats all said and done I am going after them in a lawsuit if need be .I have video and audio evidence including one of the ac repair guys who came out last telling me and my wife on cam as soon as we opened the door that they will not replace it and they WILL keep stringing us along . Tried calling today obviously upset and asked to be reimbursed for what they were supposed to replace but got nothing but excuses as to why they wouldnt (even though I only asked for the price of the ac not all of the other stuff like the cleaning and led light that we got charged 2000$ for which come to find out was only supposed to be 500 oh also they erase a lot of things and dont keep records apparently since I know for a fact we tried to get ahold of them before outsourcing to another company but they supposedly have no record .thats ok we kept everything on file here

  

  Business Response

  Date: 05/21/2025

  First American Home Warranty (First American) has reviewed the warranty contract in question and have found Mr. ***** ****** is not the contract holder nor are they listed as a related party on the warranty contract.  Because of this First American cannot release any information regarding the warranty contract.  

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23359171
  
  I am rejecting this response because:
  I spoken with my wife the contract holder and she will be in contact 
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 05/22/2025

  Thank you.  First American Home Warranty will wait to hear from the contractor holder.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a policy with *** for my hot tub. They sent a technician out who did not complete the work order and did not know how to fix the issue. It has been five weeks of *** giving me the run around and will not help me resolve my issue with the hot tub. They will not refund me for my policy that I have been paying on and they cannot provide service. Please help me resolve this problem ****

  

  Business Response

  Date: 05/20/2025

  We appreciate the consumer's feedback and would like to look further into this. Unfortunately, we are unable to locate them using the information provided. May the consumer provide us with their claim or contract number, please? Thank you

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed against First American Home Warranty for their failure to resolve damages caused by contractors they assigned to Claim #*********, filed on April 25, 2025.The first contractor, *************, performed a repair that resulted in broken shower tiles and wall openings. The second contractor, Home Rx, came on May 12 and left the walls and ceiling in a visibly unfinished and unprofessional condition, including an unblended patch and exposed plumbing.First American has stated that the homeowner is responsible for these repairseven though their contractors caused the damage and my plan includes coverage under the First Class ********** family has been unable to use the bathroom for over three weeks. I am requesting BBB's assistance in holding First American accountable for honoring their contract and properly restoring my bathroom.

  

  Business Response

  Date: 05/23/2025

  First American Home Warranty Corporation (First American) would like to apologize for any inconvenience the consumer may have experienced. First Americans records indicate that on April 24, 2025, the consumer placed a claim for plumbing;Water leaking from upstairs bathroom coming through downstairs and ceiling has fallen out a little bit. First American dispatched independent contractor The Rock Plumbing to diagnose the failure. On April 30, 2025, The Rock Plumbing reported to First American that upon diagnosing they found the upstairs bathtub valve leaking to the downstairs bathroom. The Rock Plumbing recommended replacing the valve. First American authorized to replace the valve. The Rock Plumbing also reported that to replace the valve the existing plumbing line would need to be modified to adapt to the new valve. The necessary modification is not covered and The Rock Plumbing quoted $175.00, to complete. The consumer may refer to their warranty contract Limits of Liability Number Seven which states:
  
           Company will pay up to $250 to correct code violations when effecting approved repairs or ******************** may, at its option, pay you in lieu of performing the work. Company is not responsible for the following: any other corrections , repairs ,replacements, upgrades, inspections or other additional costs to comply with federal,state or local laws, utility regulations, zoning or building codes; paying any costs relating to construction, carpentry or relocation of equipment; gaining or closing access to Items except where noted in this Contract; and,alterations or modifications made necessary by existing equipment or installing different equipment except where noted in the Central ***************** section of this Contract. Company will not alter structure to effect repair or replacement, nor refinish or replace cabinets, countertops, tile, paint, wall o r f loo r coverings or the like.
  
  Additionally,The Rock Plumbing reported they made two access holes to complete full diagnosis of the shower valve, one access hole in the upstairs bathroom wall and downstairs bathroom ceiling. Please be advised, First American will only be responsible to providing access for covered plumbing repairs through unobstructed walls,floors or ceiling and will return the opening to a rough finish. The consumer may refer to their warranty contract, PLUMBING Section, which states:
  
               NOTE: COMPANY IS ONLY RESPONSIBLE FOR PROVIDING ACCESS FOR COVERED PLUMBING REPAIRS THROUGH UNOBSTRUCTED WALLS,FLOORS OR CEILINGS AND WILL RETURN THE OPENING TO A ROUGH FINISH. COVERAGE FOR DIAGNOSIS, ACCESS, REPAIR OR REPLACEMENT OF ITEMS LOCATED IN OR UNDER CONCRETE IS LIMITED UP TO $500.
  
  Furthermore,The Rock Plumbing reported to First American the upon accessing the wall they found the sheetrock behind the tile was rotted due to the water leak, including the tile the was held together by the shower valve. The Rock Plumbing recommended repairing the drywall prior to completing the shower valve replacement. Please be advised First American does not cover repairing secondary damage by the water leak. The consumer may refer to their warranty contract, Limits of Liability Number Four, which states:
  
                Company is not responsible for consequential, incidental, emotional d is tress , pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the ma l function of any Item, or a Service Providers delay or neglect in providing, or failing to provide, repair or replacement of an Item due to shortages of labor and/or material s , or any other cause beyond our reasonable control.
  
  On May 7, 2025, First American dispatched independent contractor *********** to repair the two access holes created by The Rock Plumbing.
  
  On May 12, 2025, *********** repaired the two access holes created by The Rock Plumbing by rough finishing it. Please be advised to paint the wall and/or repaired access, and tilet is not covered, as stated in the PLUMBING and IMPORTANT Section of the warranty contract:
  
               NOTE: COMPANY IS ONLY RESPONSIBLE FOR PROVIDING ACCESS FOR COVERED PLUMBING REPAIRS THROUGH UNOBSTRUCTED WALLS,FLOORS OR CEILINGS AND WILL RETURN THE OPENING TO A ROUGH FINISH. COVERAGE FOR DIAGNOSIS, ACCESS, REPAIR OR REPLACEMENT OF ITEMS LOCATED IN OR UNDER CONCRETE IS LIMITED UP TO $500.
  
  This Contract covers only the Items expressly identified in this Co n tract and excludes al l others (although only by way of example does Contract of fer exclusions ;which are not exhaustive).
  
  On May 23, 2025, First American provided the consumer with the option to proceed with replacing the shower valve once the tile is repaired or as alternative option accept cash payment in lieu of the shower valve replacement with $130.00. The cash payment is based on First Americans negotiated rates with its suppliers and are non-negotiable, which may be less than retail as indicated in their warranty contract, Limits of Liability Number Fifteen, which states:
  
               You and Company may agree on payment of cash in lieu of repair or replacement. Payment is made based on Companys negotiated rates with its suppliers, which may be less than retail.If you accept cash payment, you are required to re pair the Item or provide a new replacement and send proof of repair or replacement to Company. Th e Item will not be covered under this or future Contracts until such proof is provided.
  
  On May 23, 2025, the consumer accepted the cash payment in lieu of the shower valve replacement for $130.00. The consumer should allow 7-10 business days to receive the check.
  
  Thank you,

• Initial Complaint

  Date:05/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My pool pump falls under my home warranty and has had to be repaired twice. My pool is turning into a swamp with mosquito eggs waiting for the repair. I want a new pump at this point and payment for emergency cleaning

  

  Business Response

  Date: 05/21/2025

  We would like to apologize for any inconvenience and delays the consumer may have experienced thus far. Our records indicate the consumer placed a claim on April 12, 2025, for their pool pump leaking water. Perfect Pool & Spa (Perfect Pool) was dispatched and reported no mechanical failures to the consumers pool pump. On May 6, 2025, Perfect Pool was recalled as the consumer indicated the failure was still occurring. On May 21, 2025, Perfect Pool again reported no mechanical failures stating there were no leaks coming from the consumers pool pump, and although the **** of the unit were revving up and down in idle mode, that was normal functionality. Later that same day, May 21, 2025, in the interest of customer service, ***************************** Pool and Maintenance (********** Swimming) was assigned to provide a second opinion.********** Swimming will contact the consumer directly for scheduling.
  
  Regarding the consumers request for payment of emergency cleaning for their pool, no compensation can be offered as we are not responsible for consequential damages or loss resulting from the malfunction of an item. The consumer may refer to Limits of Liability Number Four in their home warranty contract.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty with First American. I called and explained my AC stopped working. They happily took my money but didn't assign anyone to come repair the *** This morning after two days of calling I was sent a text and email that a contractor was assigned and would be here by 9:30. I called the contractor to explain how to get into my complex and they denied ever accepting the job. I explained the communication I had received and they said First American lied. I called First American and after trying repeatedly to reach someone one of their calls center employees said the contractor was on the way. I explained that they weren't and she called me a liar. After lengthy back and forth she put me on hold and called the contractor. When she returned to my line she admitted they weren't coming but refused to apologize or assign a different contractor. I have been without AC for two days. I live in *******, and it is 99 outside right now. My health is suffering, and this company is refusing to provide the service they happily took my money for.

  

  Business Response

  Date: 05/23/2025

  First Americans records indicate that on May 17, 2025, the consumer placed a claim for their air conditioner not working properly. 
  On May 19, 2025, First American authorized the consumer to locate and hire a licensed and bonded contractor as First American was unable to locate a contractor to complete the necessary repairs in a timely manner for the consumer. The consumer may refer to the home warranty contract, under ***************** Number 3, which states:
  If Company is not able to locate a Service Provider to service your claim, Company may request that you contact an out-of-network provider directly to obtain service.Companys policies and procedures for outside reimbursement are: a. Approval must be secured in advance of any work being performed and is generally only granted when Company is unable to locate a Service Provider. b. The out-of-network provider must be licensed and insured. c. The out-of-network provider must provide detailed information regarding their diagnosis prior to performing work so that Company can confirm coverage and validate repair or replacement recommendations. d. Covered repairs or replacement will be authorized if the work may be completed at an agreed upon rate. e. You must submit the itemized paid receipt to Company for reimbursement within a reasonable amount of time. Company will reimburse up to the authorized amount.f. Company will deduct any service fees owed from any reimbursement provided
  On this same day, the consumer contacted First American and provided their outside contractors diagnosis for review of coverage. After reviewing,the outside contractor reported that the dual run capacitor had failed and was unrepairable. The outside contractor recommended the replacement of the dual run capacitor for $354.00. As such, First American authorized the outside contractor to replace the dual run capacitor for $354.00.
  On May 22, 2025, the consumer provided First American with a copy of the paid invoice for review and reimbursement.
  On May 23, 2025, First American authorized and processed reimbursement in the amount of $354.00. The consumer should please allow 7 to 10 business days for processing and mailing the check. On this same day, First American contacted the consumer by email and provided this information. First American considers this claim closed.