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Business Profile

Travel Agency

Wholesale Flights, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    Wholesale flights has remedied our problem. We would like to reverse our complaint, or report that it has been resolved. Thanks
    Sincerely,

    ***************************

    Business Response

    Date: 02/29/2024

    To whom it may concern,

     

    We have spoken to the client today and have resolved their complaint. However, we were not ignoring them, we have been in communication the entire time. I believe there was a miscommunication between the passengers. It is all resolved now, you can confirm this with our client. Thank you! 

    Customer Answer

    Date: 03/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and the complaint was sent to the wrong business. How do I get it added to the correct business? 

    Sincerely,

    *************************t book it. When I read back to the the email I recieved from them saying how they told me they did book it, they told me I was misraken. They then forced me to pay $150 per person to cancel that flight. They did refund me for the portion im not using but I still had to pay to cancel something I never purchased. Then they asked me for my id. When I asked them what its for they said we just need you to send it ok? I said as a consumer inhave the right to ask why you want my information. They said to just confirm my identity and then they asked me to write in an email that I would not pursue any legal action against them. I refused. I have emails proving what I paid for and emails stating that they added the flight they made me pay for. Please help.

    Business Response

    Date: 01/06/2023

    Hello,

     

    This complaint was intended for flightguru.com, however the complaint was filed against busineessclassguru.com. We are NOT affiliated with flightguru.com. Please redirect this complaint and remove this one from our records.

     

    Thank you,

     

    Business Class Guru Management. 

Wholesale Flights, Inc. is BBB Accredited.

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