Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Travel Agency

FlyWorldClass.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: November 3, 2023 Amount Paid: $3,120.23 Business committed to provide me refund for the ticket. Business charged me $585.00 as fee to process the refund.Nature of Dispute. Never received the refund. Business didn't try to resolve the issue. Qatar Airlines says they refunded to the travel agency. Confirmation Code: HXGYLF Airline Reservation Code: 4JPHGN (QR)

  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked a ticket using them (Invoice # RL063) for $5,738 on 10/2/2021. The trip was not completed due to COVID-19. We were given a voucher to rebook our trip. Despite a written email by the booking agent, ***********************, on 10/2/2022, and I quote, Let this email be proof of what we discussed earlier that you can cancel and/or change your ticket 72 hours before the departure. this is also documented on the forms I have sent out., we paid the Penalty for $425/per person Totaling $850 on 1/4/2022.We have tried multiple times to avail their services to rebook the trip. At one point they asked us to pay $163.88 extra to book a trip to ****** with ***** airlines on 8/31/2022. However, they booked us an economy ticket, rather than the business class we had discussed. Unfortunately, they were not able to accommodate us in business class on that same flight, and again our vacation time was wasted, and the money was not used.We have tried time and time again after that to find an alternative flight, and they did not respond to us in a timely manner. Every suggestion of flight that we provided, we were told that it is no longer available, or the correct fare class does not exist. However, we have looked up these trips using one of our colleagues who works in the travel space and has been using the correct booking codes and fare codes to identify potential flight options.At this point, we are contacting you after exhausting all our options. We would like to receive the our money back which comes to a total of $6,751.88 which FlyWorldClass has extorted from us without providing any service in return. I have come to you with a lot of hope that you will help me recover this amount. Please contact me if you require any additional documentation.

    Business Response

    Date: 01/03/2023

FlyWorldClass.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.