ComplaintsforFlyWorldClass.com

• Initial Complaint

  11/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We booked a ticket using them (Invoice # RL063) for $5,738 on 10/2/2021. The trip was not completed due to COVID-19. We were given a voucher to rebook our trip. Despite a written email by the booking agent, ***********************, on 10/2/2022, and I quote, Let this email be proof of what we discussed earlier that you can cancel and/or change your ticket 72 hours before the departure. this is also documented on the forms I have sent out., we paid the Penalty for $425/per person Totaling $850 on 1/4/2022.We have tried multiple times to avail their services to rebook the trip. At one point they asked us to pay $163.88 extra to book a trip to ****** with ***** airlines on 8/31/2022. However, they booked us an economy ticket, rather than the business class we had discussed. Unfortunately, they were not able to accommodate us in business class on that same flight, and again our vacation time was wasted, and the money was not used.We have tried time and time again after that to find an alternative flight, and they did not respond to us in a timely manner. Every suggestion of flight that we provided, we were told that it is no longer available, or the correct fare class does not exist. However, we have looked up these trips using one of our colleagues who works in the travel space and has been using the correct booking codes and fare codes to identify potential flight options.At this point, we are contacting you after exhausting all our options. We would like to receive the our money back which comes to a total of $6,751.88 which FlyWorldClass has extorted from us without providing any service in return. I have come to you with a lot of hope that you will help me recover this amount. Please contact me if you require any additional documentation.

  

  Business response

  01/03/2023

  

• Initial Complaint

  12/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered knee ****** by Elenker. It came without any paperwork. It is damaged. I could not return it through Amazon. It came up on the screen that said this item was not returnable. It did come with an assembly brochure. Inside the brochure was a phone number for returns. ************. Nobody answers. I have called, left my number. No one has called back.Online website is not available.The send back address is ****** ******************* Flyworld LLC ********************************** I paid $90.00. I won't send it back without some kind of paperwork.

  

  Business response

  01/07/2022

  Hello!
  
  It has come to our attention that a similarly named business in ********** is who your review is intended for. We are Fly World Class, an online travel agency based in **********, **********, in the **********************. 
  
  We hope the company, Flyworld (while easily mistaken but not to be confused with us here at Fly World Class - note the space between Fly and World as well as the additional word Class) or Amazon is able to resolve your issue.
  
  If you ever need assistance booking long-haul international business or first class airfare, please contact us at: [email protected]
  
  
  
  Sincerely,
  The Fly World Class Team
  

• Initial Complaint

  12/29/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After a lot of calling/emailing around, I think I should be repaid 3600$ that was paid for a flight interrupted by covid, and a change fee with an unmet commitment. I've had credit that I've been trying to sort out or get refunded for at least the past year and the communication behind it has been progressively mediocre. The original flights were with ****** airlines and ****** airlines. Finally, after 2wks of attempts i got through to the agency yesterday and pressed that I would like a refund if they are going to be negligent in responding, especially since my credit expires in 4 days. I reached out via text, email, phone call, and even social media. My point of contact got to me and we settled that the primary solution was to extend the credit by at least a year IF refunding is absolutely impossible, and then if not we can discuss rebooking. He later sent me a new itinerary for rebooking that was an additional $800 and i declined saying I'd like to stay within the credit amount ($2998). He says that this is what he could find. I ask if he explored the credit extension option and til now I've no response. I also informed him that i reached out to ****** as i previously told my POC I would. Up to now, i have contacted ****** as well, to find out that my flight was actually with air Canada. Until that email, Air Canada was never mentioned to me from anyone. I called Air Canada and they said the ticket was refunded to the airline, which i also didn't know. I'm not sure what closed-doors operation is going on, but I am not interested in continuing to do business with a company that cannot be honest and communicative. I will include invoices and itineraries. I also have email screenshots on standby as well. My request is to be fully refunded the $2998 booking fee behind interruption from natural disaster, poor communication, and lack of cooperation, and the $595 reprocessing fee behind market inconsistency, poor communication, and inconveniencing livelihood as I work.

  

  Business response

  01/08/2022

  Hello,
  
  We are pleased to have some options to offer you flexibility in what you would like to do.
  
  First to address the concerns regarding your original ticket, as you mentioned the ticket was refunded to the airline not to Fly World Class the agency. We would be very happy to help you utilize your extended credit or your partial refund should you so choose. As there are expenses incurred in securing and cancelling your ticket, a full refund is not a possibility. The options outlined below will provide more specifics. Do also know that is is very common in the travel industry to book airfare on partner airlines ticket stock to secure better deals. For example American Airlines and *************** are both a part of the One World Alliance and tickets for either airline are often booked on the alternate airline's ticket stock. Similarly here, United, Asiana and Air Canada are a part of Star Alliance. As your ticket was using booked on Air Canada stock, we were able to secure and pass along to you a lesser price for the same ticketed itinerary.
  
  Option 1: Receive a refund of $2224.23. This amount has taken into account processing fees, ticketing cancellation penalties and fees as this was a voluntary cancellation and thus incurs fees/deductions when making changes to the booking. If you choose to go with this option you are waiving your round trip flight credit and will need to sign an e-sign agreement acknowledging that.
  
  Option 2: retain your full credit for a round trip continental US to ICN in mixed economy/business class with an extension for the credit so it is valid for travel completed by January 2, ****. This credit is for available routing on available dates. As this was booked as an extremely discounted ticket, availability may be limited on select dates. A difference of fare may apply to select itineraries. Essentially the more flexibility you have the more probable a difference of fare will not apply. Rerouting and upgrades (i.e. full business or first class may be possible) but may also come with a difference of fare. All use of credits will be processed upon completion of an e-sign contract so you can be certain of the terms of the re-issuance of your ticket.
  
  Attached to this response your original E-Sign contract with the terms mutually agreed upon. Note that payment information is redacted and some key points are highlighted in yellow for your ease in navigation.It is with sincere hope that you find the flexibility being offered that exceeds the contractual expectations on our part as a reflection of our appreciation as we are very excited to assist you in booking future travel! Kindly advise which option you would like to go with so we can be of further assistance.
  
  Additionally we appreciate your honest and sincere feedback and will be sure to use this for quality and training purposes for future passenger interactions. We will be sure to work towards regaining your trust and thank you for allowing us the opportunity to respond to this critical feedback to improve.
  
  
  
  Thank you,
  The Fly World Class Team

  Customer response

  01/08/2022

  Complaint: 16407939

  
  

  To explain why I am rejecting this response, I will include the last sent email in response to their offer:

  
  

  "I'm currently at work and have a free moment to read through these; I'll be able to give a lengthier response once I'm off.

  
  

  I would like to be refunded the $2998.00 which is the price of the original flight. As seen in the notes I forwarded, communications of whereabouts of my flight was not fully presented, which, as shown, is a violation of Title 14 of federal regulations. It is necessary and obligatory to anyone selling flights to communicate any information involving a codeshare, and that was not disclosed until I asked/brought it up recently.

  
  

  I am also requesting the $595.00 reprocessing fee be refunded in lieu of the above stated, as well as for the following reasoning(s). Each of the involved airlines have policies in place that offer compensation for natural disaster (in this case, COVID pandemic); the reason I requested a credit was because FWC did not offer any option that was consistent with the airlines my flight was with. Specifically, I requested a full refund of the flight due to the pandemic and was told that is not possible as the airlines wouldn't allow which is inconsistent with the information readily available on all three airlines' websites. Any contracts signed do not explicitly cover this information as to standard procedures of refunding/crediting money in the events of disastrous life events.

  
  

  For these reasons, I would like a total refund of $3593.00. I appreciate that we have finally come to the option of issuing a refund, but I am not understanding why the full amounts cannot be met, especially given that a US Law has been violated.

  
  

  My work hours are M-F 1:30-10:30pm. Detailed discussion can be had at your request if anything stated above needs further explanation."

  
  

  I cannot and should not be held responsible for the negligence in communication of any associate I was assigned and/or because any contracts I signed just were not thorough enough. It is very clearly stated on the Government regulated website of federal regulations that information regarding a codeshare ticket such as, quote: "...the designator code is not that of the operating carrier [to be] clearly and prominently identified", from the moment it is marketed over phone until the moment the contract, itinerary, and invoice is issued.

  
  

  I should not have had to find out from calling Air Canada that my ticket number (or the "designator code"), starting in 014, was not with the operator listed on my ticket, ****** Airlines, by calling them myself because I brought it up versus the ticket agent.

  
  

  Additionally, Fly World Class claims the ticket was refunded to the airline not them. I literally had a phone call with an Air Canada agent on Dec 29th 2021 at 1:40am who pulled the history on the ticket number and confirmed that there was a monetary transaction processed back to Fly World Class on July 31st 2020. If Fly World Class's claim is true, then where would the money have gone if not to them, Air Canada, ****** Airlines, or ****** Airlines? Why was there a lapse in communication whenever I inquired about this? From a customer perspective, not only does this feel illegal, but it seems sneaky, deceptive, and dishonest for the truth of multiple businesses to be completely opposite of another one business, especially the one a consumer chose to do business with.

  
  

  As said with the Fly World Class representative I spoke with, I feel like I am being bartered with to accept bare minimum compensation because of poor salesmanship and customer service, and it is no one's fault that Fly World Class failed to comply with a law (whose guidelines are readily accessible via Google) but their own. Even to now, I requested an additional point of contact multiple times in case my current one cannot be reached as he mentioned life issues coming up, and I have yet to have that request met. This taste in communication has been the same from start to finish, and I am weary for any future customers should this not improve.

  
  

  I would like a full and total refund of $3593.00 due to Fly World Class's failure to comply with Title 14, Chapter II, Subchapter A, part 257 of the US Code of Federal Regulations, as well as inconsistency with the policies of its business partners (i.e. the airlines they booked with). I will include photos forwarded to the company of screenshots from the referenced page, as well as a link to the information: (https://www.ecfr.gov/current/title-14/chapter-II/subchapter-A/part-257).

  
  

  
  

  Thank you

  
  

  Sincerely,

  
  

  ***********************

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