ComplaintsforCheapBIZClass Flights, Inc.

 
Complaint: 18128535

I am fully rejecting this response because:

I have proof 33 attempts for several trip requests that were not followed through and I have contacted the main line and was always trying to get ***** to help.

Sincerely,

***********************************

I would like to request a dollar amount of the refund. When can I expect the refund and where will the refund be sent to? My credit card or via check?
Please let me know, thank you.

 
Sincerely,

 
*************************

 
Complaint: 15914852

I am rejecting this response because:

I have written a response to *************************, *** and copied the Better Business Bureau.  Thank you for your time & assistance resolving this matter.

To *************************, CheapBizClass (***):

 In January 2020 we paid your agency $7,722.00 for 2 round-trip Business Class tickets on ***** Airlines. In March 2020 all international flights were cancelled. On April 10, 2020, you notified us by email: Your tickets have been canceled and your credit will be held., with the proviso that this credit would need to be used for travel completed by April, 2021.  On April 23, ***** Airlines informed all passengers whose booking had been cancelled because of the pandemic that their fares would be credited, without any additional fees, to travel through September 2022.  I wrote you to ask if ***, as ***** agents, would also honor this travel extension; you wrote that you would not but that your agency would extend the travel time six months.

 Most recently you falsely asserted: .there is misunderstanding on where your funds are, as you have mentioned in your email that "you (we) have $7,722.00 of our(your) money since January 2020."  We do not hold your money, the moment you book a ticket with us, those funds are remitted to the airline to pay for your ticket. So, we had your funds for less than 24hrs in January 2020 and they went straight to ***** to pay for your booking. 

 Only a portion of the funds we paid your agency went to ***** (the Check Refund Status tool indicated that the cost per ticket was approximately $1,700.00); and that entire amount was returned to your agency April 13, 2020:

From: ***** Air Lines <****************>
*****.com Feedback Submission [ref:_00D1aY3af._5001P1C5ke3:ref]

Hello *****,

RE: Case 03963602

   Thank you for writing to us regarding your request. We strive to be prompt when responding to our customers and I wanted to address your concerns without further delay. To hear you haven't yet received a refund for any of the tickets in question is disappointing. When I put myself into your shoes, I can see why you wanted to bring this matter to our attention.

   I understand you and your companions were originally booked to travel from ******* to Barcelona back in April of 2020, returning out of *************** a month later. I regret that due to unforeseen closures due to the pandemic, your trip couldn't be taken as planned. As a result, they were to be refunded. I was able to access the tickets for you, *********, **** and *******, and our records indicate all of them have been refunded back to the travel agency. After consulting with our Global Ticketing Support team, they confirmed the issuing agency actually processed the refund, and this was done on April 13, 2020. Unfortunately, since the agency initiated the refund process, our systems do not reflect any ***** confirmation numbers for these transactions. I've also inquired what the next steps would be in order to locate the funds which should have been returned to you, and I was advised that you must reach out to the travel agency directly for further assistance. I realize this may not be the response you

were hoping to receive, and I'm truly sorry for the overall inconvenience. 

   For the sake of transparency, I'd like to provide you with as many details as possible so that you have everything available for your reference when you contact the agency. To view the most up-to-date status of these refunds, please refer to our Check Refund Status tool. Once prompted, simply enter the first name, last name, and ticket number of each traveler individually. In addition, the tool will also show the exact amounts which were refunded per ticket. Please see below for the ticket number information per person:

  **************************** - Ticket #: 0067495427992

               **************************** - Ticket #: 0067495427989

               *********************************** - Ticket #: 0067495427990

               ************************************** - Ticket#: 0067495427991

  *****, on behalf of all of us here at *****, we truly appreciate you and your companions for choosing us and we hope to serve you all    on another flight in the near future. In the coming days, you may receive a survey regarding my assistance and resolution to this     matter and I'd appreciate it if you'd take some time to complete it; I do hope I've exceeded your expectations. Have a great evening!

               Regards,

               Precious G.

               Customer Care

Your agency has indeed had the full use of our $7,722.00 since April 13, 2020.

In August 2021, I inquired about Spring 2022 travel.  Initially you advised that our credit would apply only to the original, cancelled itinerary; then you offered a round-trip, non-stop itinerary- *************/****** for April 2022. (The published price for this itinerary was substantially less that our $7,722.00 credit.)  We deliberated, then declined to travel because of the still bleak pandemic picture and our hesitancy to guess its trajectory that far in the future.  On August 27, 2021 I wrote: *** because there is too much viral activity, too few vaccinations and so much uncertainty, we think the prudent decision at this time is to wait and watch. If you and your agency are willing to do likewise, we will revisit travel later in the year. When we didnt hear from you, I filed a complaint with the BBB September 28 which I suspended when your agency agreed to extend the use of our credit to travel through 12/31/22.

 So here we are- we wanting nothing more than 2, round-trip, non-stop, Business Class tickets- and you only willing to accommodate if we pay you an additional $2,000.00.  

 If you will provide us the ***/****** tickets, for which the public would currently pay $7,628.00, but for which *** would pay a fraction of the $7,722.00 received from us in January 2020, we will be satisfied.

If you cannot perform the service for which you received payment 2+ years ago we will see you in Small Claims.

 Sincerely,

*********************

Sincerely,

*********************