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Business Profile

Entertainment

Warner Bros. Entertainment Inc

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.2

Average of 3 Customer Reviews

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Review Details

  • B. M.

    Date: 05/06/2025

    I bought the full boxed set of Supernatural on DVD...back in January...from ebay...and I've been having issues. Most of the discs have skipping or freezing errors...on all four of my DVD players...and several of the discs are cracked...to the point where it isn't safe to play them. The seller was nice enough to refund me $23.00 for the first season...when I told her that the first disc froze...but...I've now passed the point where I can return the whole set. I've already had to replace three separate sets...and separate discs...when I can find them... spending more than I did on the full boxed set in the first place. The outer box was manufactured cheaply...looking like it's falling apart...and the plastic cases are too tight...to the point where I'm afraid of breaking the discs just taking them out...and two discs cracked when I tried to put them back in the case...and I wasn't even pressing that hard. I spent $85.00 total on that set...and I expect all of the discs to work correctly. Warner Brothers should give me another set for free. I sent them an email to explain the problem...but...of course...I didn't get a response. I've also had problems with other Warner Brothers DVD sets...with skipping and freezing issues. There's no reason for this. Warner Brothers should have better manufacturing processes.

    Warner Bros. Entertainment Inc

    Date: 05/07/2025

    Hi **********,We're sorry to hear about the issues with the discs. Customer Support is unable to answer inquiries and send additional follow-ups via this medium, Please contact the Home Video team at ************

    B. M.

    Date: 05/13/2025

    I sent the same comment to the Home Video team. Thanks.

    B. M.

    Date: 05/13/2025

    I tried to send an email to the video department...but it came back saying unable to deliver. Thanks for nothing.

    B. M.

    Date: 05/16/2025

    I tried again...and sent another email to Warner Brothers...to the correct email address this time...and they are shipping a new DVD set to me next week. Thanks for the information. ;)

  • Marlene S

    Date: 03/16/2024

    This the Most Lousy by Putting on LIVE TV FOR ALL THE CHANNELS THEY HAVE CONTROL OF.... ALL THEY BEEN PUTTING ON RERUNS RERUNS RERUNS RERUNS OF NAKED AND AFRAID, SMUGGLERS, DRUGS, DEADLY CATCH, LIFE BELOW ZERO WICKED TUNA, SO ON... THERE ARE PUTTING NAKED AND AFRAID ON ANIMAL PLANTED.... I YET TO SEE NEW SHOWS THAT NEVER BEEN AIRED ON THOSE CHANNELS THEY OWN.... I DO NOT STREAM I HAVE ONLY CABLE... I LIKE TO KNOW WHY

  • Matt M

    Date: 04/05/2023

    Won't let me download a digital copy of the show I purchased on Blu-Ray DVD's less than two weeks ago, saying the code expired. Terrible customer service and very unhelpful overall. Not sure why a company can decide to no longer offer a downloadable copy of a show they say you can download because a certain date has passed, but the whole thing was a bad experience. I'm not getting what I paid for and they've sent three emails to tell me why they can't do anything other than suggest I go complain to the seller of the DVD's rather than them who controls everything that is wrong in this situation. Why even have a "help" button on the site? I'll do my best to avoid giving them anymore business but unfortunately they're a large business so they'll likely force me in the future via monopoly.

Warner Bros. Entertainment Inc is NOT a BBB Accredited Business.

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