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Business Profile

Entertainment

Warner Bros. Entertainment Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

Customer Complaints Summary

  • 76 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pre-Ordered "Se7en" 4K UHD from Amazon Nov 18th 2024, movie was delivered on Jan 6th 2025 with damage to the 4K UHD version of the disc. Went to watch the movie on Feb 3rd 2025 and when I opened the package up, I noticed scratches on the underside of the disc. I immediately sent an email to *********** to notify them of the issue and that I would like an RMA replacement. *** responded on Feb 4th requesting information from me to process the **** On Feb 6th I responded to their email with all the requested information. On Feb 7th *** responded to the information I provided that they will send out a replacement "if they are able to" and I should expect to see a replacement in 4 to 6 weeks. Fastforward to March 30th and I sent a follow up email asking for an update as no replacement has been received.... No response from *** Sent another follow up email April 9th asking for another update... Still no response from *** Sent another, follow up email April 24th once again asking for an update.... No response from *** Filed a purchase protection claim with my credit card on June 16th for this issue, however that was denied on June 28th since they do not cover "broken items" Sent another follow up email on June 28th expressing how I feel my funds have been taken from me as I have a non working move, and they have the money I paid for said movie and I would like a follow up or replacement ASAP. Still no response from *** Sent an email to their CEO in regards to this matter yesterday July 9th, no response. Now I am here submitting this claim with the BBB to simply get an replacement disc that should have been sent months ago. This is unacceptable and unprofessional from such a business, and I want my replacement disc sent ASAP!Supporting documents can be provided upon request, I do not have access to said documents on the computer I am writing this report up on.

    Business Response

    Date: 07/14/2025

    Customer Support is unable to answer inquiries and send additional follow-ups via this medium, but one of our staff will reply to you directly via email using our ticket system.

    If you have any additional questions or details, you can reply to the ticket response email.

  • Initial Complaint

    Date:07/09/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted ** within release of the 4K Pale Rider and they said send address and receipt from store. I've heard nothing back near 2 months later. I've contacted them several times in 2 months. 4K's are picky. If I'd ordered from amazon it'd be a bad bent steelbook in which the first one sliced me good :( So went to *******. But odds are the best ones are from in my experience better at the folks who made it. It was an over $30 buy woulda been more from ******.. But again after I sent the receipt and address I've heard nothing from them and I'm way outside the return window..

    Business Response

    Date: 07/09/2025

    Customer Support is unable to answer inquiries and send additional follow-ups via this medium. Please follow up with the Home Video team at ******************.

    If you have any additional questions or details, you can reply to the ticket response email.

    Customer Answer

    Date: 07/11/2025

     
    Complaint: 23572237

    I am rejecting this response because:   yeah that's the email that responded with to get the address...  Why is BBB getting the wrong medium ??

    Sincerely,

    *** ***********

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sold a product, called the Multiversus Premium Founders pack. It was $99.99. Part of this pack was that it came with currency in the game Multiversus as well as the main selling point being 30 characters which you could use to buy **************** the game. I have two major complaints about this, I used the currency that was given in this pack on items that I could no longer use without any warning and any help from their customer support. The second complaint is that the game is now currently dead, all support for the game canceled. Those 30 character tokens rendered pretty useless when I had a bunch of them still left as they never added ****************************************************************** the game before this that were just free for everybody to begin with, defeating the point of even owning this tokens. They refused to offer any kind of refund or partial refund. Even after taking the game down. The PlayStation store explicitly told me that they won't offer a refund without the publisher's go ahead ( ******** in this case) and WB games will only ever send me a canned response telling me to get a refund from the PlayStation store. There hasn't even been an attempt to make this right, and it's made worse by the fact that the people getting hurt by this were the ones who supported this product the earliest and with the most money. All I am ever met with by attempting to reach ** games support is canned pre-written responses that do nothing but try to blame **** or the PlayStation store. I don't think it's right to sell people a product, not deliver on what was sold and not offer refunds.

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting a refund for each month moving forward due to false advertising. I read several articles that stated that all *** ppv from 2019 thru present would be available to view on 3/1/25. To date they only have 1 ppv listed on the years ********* when they had a minimum of 4 each year. Additionally I read via several news articles that *** ppv would be available to purchase in March 2025 and the upcoming ppv on 3/9 is not.I reached out on social media with no response. I reached put via email no response. I reach out via chat and was rudely told that the *** would not be available l. When I asked why not, they dropped the chat. Therefore I have been sold services under false pretenses. I did not receive any communication from ** that they would not fulfill their job. I seen no follow up articles that they failed to do their job. *email only

    Business Response

    Date: 03/06/2025

    Customer Support is unable to answer inquiries and send additional follow-ups via this medium, but one of our staff will reply to you directly via email using our ticket system.

    If you have any additional questions or details, you can reply to the ticket response email.

    Customer Answer

    Date: 03/12/2025

     
    Complaint: 23026902

    I am rejecting this response because:

     

    i sent their staff a response 2 days ago with no answer.

    Sincerely,

    ****** *******

    Business Response

    Date: 03/12/2025

    The Max ******** Experience Team contacted *********** on 3/7/2025 and provided additional information via email. 

    Customer Answer

    Date: 03/13/2025

     
    Complaint: 23026902

    I am rejecting this response because:

    I did not receive follow up contact.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:02/03/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted customer support for ******** for their mobile game, Game of Thrones Conquest, because I had crafted a level 30 legendary gear piece and it went missing from my armory a month later. This has also happened to a few friends of mine who play this game as well. **************** is refusing to restore the gear piece and are saying that it wouldn't have gone missing unless I used it for crafting related reasons which I know I didn't due to the difficulties/expenses for getting legendary gear pieces.

    Business Response

    Date: 02/04/2025

    Customer Support is unable to answer inquiries and send additional follow-ups via this medium, but one of our staff will reply to you directly via email using our ticket system.

    If you have any additional questions or details, you can reply to the ticket response email.

    Customer Answer

    Date: 02/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:01/24/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled and yet still getting charged .

    Business Response

    Date: 01/24/2025

    The Max ******** Experience Team contacted the customer on 1/24/2025 and provided additional information via email. 

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PDF and screenshots attached

    Customer Answer

    Date: 01/29/2025

    Please see attached

    Business Response

    Date: 01/29/2025

    Hello,
    Were sorry to hear about your experience. Unfortunately, this event is managed and operated by ***********, not **. For refunds or any other issues you encountered, we recommend filing a BBB complaint with Fever at the following link:

    **************************************************************************************************.

    We appreciate your understanding and hope your issue is resolved quickly.

  • Initial Complaint

    Date:12/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I WAS a new customer that started a subscription for *** with their Black Friday deal. Since starting the subscription (over 2 weeks ago), I have had non-stop issues with the app on multiple tv's. I tried restarting and updating my ROKU, tvs, and internet. Nothing worked. Bottom line, I have NOT been able to successfully watch a movie without the app shutting down mid-movie, and sometimes it shuts down when I even try to start a movie.I finally contacted customer service last night. I was told that this is a known issue that they are "working on". They offered me a free week of ad-free movies. This is NOT acceptable. I explained this to multiple people. A free week doesn't do me any good if I can't actually watch anything with the app. Also, I don't give a s*** about ad vs no-ad. Plus, 1 week of service doesn't make up for 2+ weeks of malfunctions. I asked for a refund of what I've already paid, the request was ignored. I informed multiple CSRs that absent a real solution and meaningful compensation, I would cancel my subscription and file complaints with the *** and BBB. I proceeded to ****** my subscription, as the company is in breach of contract for failure to deliver services. Additionally, when I attempted to terminate the txt messaging with their CSR system, it kept re-initiating with new CSRs. Responding with "STOP" resulted in the same thing. As a new customer, I can honestly say that your system and your service sux. I absolutely would NOT recommend MAX to anyone. They need to do better.

    Business Response

    Date: 12/13/2024

    Max ******** Support reached out to the customer on 12/12/2024 via email and provided additional information.

    Customer Answer

    Date: 12/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. The company did reach out with a full refund, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Warner Brothers games is knowingly selling game packs in GOT Conquest knowing that they have bugs that sometimes eat up or waste those purchases. I have reached out to them for support and to request a refund or replacement for lost gold (purchased in game), and they refuse to refund me. I get the same generic answer every single time. Its almost like their customer support doesnt actually exist and is just there to send automated emails as a formality or a front. They are knowingly taking peoples money. At the very least, they should be willing to replenish lost purchases, especially since I sent them screen recordings of the bugs happening in real time (multiple instances detailing different bugs). I told them that if they dont offer me some customer support and try to resolve the issue/compensate me for my losses, I am going to contact my attorney to see what my options are. In their response, they told me that they dont answer threats, and that theyre not going to be responding to me anymore. I tried to work this out with them, but I dont know where else to turn. Ive spent a lot of money on these packs.

    Business Response

    Date: 11/26/2024

    Customer Support is unable to answer inquiries and send additional follow-ups via this medium. The email threads show we provided sufficient information for the customer.

  • Initial Complaint

    Date:11/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Warner Brothers,This is pertaining to the **** we ordered from you pertaining to Matinee Action Afterhours, it links with order *********, ********, ************.We need the *********** scene rebooted that shows her date at the *********** rink both wearing helmets and ************** on the tshirts as we discussed, I don't think you intentionally ment to mix the orders up but please contact me as soon as possible.Tofurky/Oceanspray/Weigh Station Mandates

    Business Response

    Date: 11/22/2024

    Hi, can you confirm the company you used for this service? Warner Bros. do not sell CCTVs or edited scenes to consumers. 

Warner Bros. Entertainment Inc is NOT a BBB Accredited Business.

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