Business Profile
Credit Union
Logix Federal Credit UnionThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 22 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/19/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account needs an audit as there have been high dollar amounts added to the balance of the loan with no explanation given. I feel I just continue to make payments and due to the addition of funds the balance never goes down. Also, Im unable to access my account any longer, and unable to find assistance to get the account visible online in order for me to view any changes.Business Response
Date: 08/19/2025
Dear BBB Representative,
We are in receipt of the review for the above referenced member, and we welcome the opportunity to respond to the members comments.
We were last in contact with our member, Mrs. *********** on 8/5/24 regarding this matter. However, in the interest of protecting our members privacy, and in accordance with both state and federal financial law, we are unable to provide the details of that resolution.
If we can be of further assistance,please contact our ********************* at **************.Customer Answer
Date: 08/20/2025
Complaint: 23766211
I am rejecting this response because:
Sincerely,
******* **********Initial Complaint
Date:07/10/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a formal complaint against Logix Federal Credit Union regarding their mishandling of an alleged debt. Despite multiple attempts to obtain validation, Logix has failed to provide any confirmation of the debt in question. Over the past two years, they have not responded to certified correspondence, including requests for verification and resolution.Most recently, after I submitted a letter offering to settle the matter through a pay-for-delete arrangement, Logix inexplicably re-aged the account, updating the delinquency date to the current year, a clear violation of the Fair Credit Reporting Act (FCRA). The original delinquency occurred in 2019.This behavior not only misrepresents the account status to ********************** reporting agencies but also creates a hostile and damaging situation, resulting in ongoing emotional distress and substantial financial harm. I respectfully request that the BBB investigate this matter and that Logix be held accountable for their noncompliance and abusive credit practices.Business Response
Date: 07/14/2025
Dear BBB Representative,
We are in receipt of the review for the above referenced member, and we welcome the opportunity to respond to the members comments.
We addressed this matter directly with our member, Mr. ******* on 9/11/24. We believe Mr. ******* comments have been addressed; however, in the interest of protecting our members privacy,and in accordance with both state and federal financial law, we are unable to provide the details of that resolution.
If we can be of further assistance,please contact our ********************* at **************.Initial Complaint
Date:03/07/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I refinanced my vehicle with Logix in 2021 and provided all documentation they needed to book my loan with them. I titled the vehicle with DMV how they asked with them listed as the lien holder. My insurance has also been the same which they asked for proof of when I accepted the loan and it renews annually with *** under the same policy number. Recently, they have added a *********************** CPI Premium Add" charge for $5,726 because they are stating that my insurance has failed to provide proof of coverage since October 2024. I asked them to remove that because my vehicle is insured and I am not going to pay for any additional insurances they want me to have the policy renewed May 2024- May 2025 so it didn't make sense to me that they wanted proof of it being insured for October. If they periodically verify coverage with my insurance company they would have had proof because that date fall between the year my policy renewed. I re-sent the declaration page showing the dates the vehicle was insured as well as the deductibles like they asked as well as asking that they remove that charge from my loan because, again, my car already has insurance. They then said that they still needed to verify with AAA that they were placed as lien holders on the policy when supposedly that's why they wanted me to send them the proof because they weren't receiving it from my insurance. They still won't remove that charge and I want to pay off the vehicle because I cannot trust that they won't add more charges just to keep me from paying off the vehicle. I am not sure if I'm also paying interest on that new charge because it was added to my loan balance. I hope that they can remove that charge promptly as it is stressing me out, I am going through a high risk pregnancy and cannot handle the stress they are causing me by added extra charges to the loan I've had for years. It hasn't been an issue before so I don't understand why.Business Response
Date: 03/11/2025
Dear BBB Representative,
We are in receipt of the review for the above referenced member, and we welcome the opportunity to respond to the members comments.
We addressed this matter on March 11, 2025, with Mrs. **** We believe Mrs. **** comments have now been addressed; however, in the interest of protecting our members privacy, and in accordance with both state and federal financial law, we are unable to provide the details of that resolution.
If we can be of further assistance,please contact our ********************* at ***************Initial Complaint
Date:02/04/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Within the past few months I've dealt with a series of *** charges that have gotten to the point where now I believe they are nefarious. Almost every single time I've addressed charges that I fealt were I not at fault for, if I got the charges reversed I would somehow be the one at fault for it. The reason I mention that is when I have charges addressed I'm told one thing to correct in the future; I do that, another charge happens that I address, only to be told a different excuse as to why it's not the fault on the credit union but instead mine. Same issue, different excuse, and the cycle continued. Up until a couple of weeks ago I would get emails about charges on my account that could lead to an NSF charge, but for some odd reason I'd stopped getting them. When I addressed this last week after a series of charges that happened without any email warning me about them, I was met with yet another excuse and that those emails that I got all the time were "courtesy." Which leads me to today where I have yet another NSF charge, no email, and now a **** on my account saying they won't reverse anymore NSF charges. From the unproffesional phone conversations, to the continued odd behavior of the unannounced charges, and the difficulty it was to have charges addressed that stemmed from severe weather that left us out of work awaiting payment to cover those missing days, I just don't know what to do anymore.Business Response
Date: 02/06/2025
Dear BBB Representative,
We are in receipt of the complaint for the above referenced member, and we welcome the opportunity to respond to the members comments.
We addressed this matter on January 29, 2025, with Mr. ******** We believe Mr. ******* comments have been addressed; however, in the interest of protecting our members privacy, and in accordance with both state and federal financial law, we are unable to provide the details of that resolution.
If we can be of further assistance, please contact our ********************* at ***************Customer Answer
Date: 05/13/2025
Complaint: 22900828
I am rejecting this response because:This is still continuing. Received an insufficient fund charge recently for a missed payment that normally I would receive email alerts to have my account funded by a certain time to avoid the charge. I did not receive an email. When I called about it to have the fee reversed, they refused a put the blame on me, even though they failed to alert me about the pending charge. They've made these mistakes several times in the past, and are now trying to use that as an excuse to no longer do fee reversals unless it's a "bank error." Which apparently not alerting me of pending charges like they have in the past doesnt fall under that? This is very upsetting
Sincerely,
**** *******Business Response
Date: 05/15/2025
Dear BBB Representative,
We are in receipt of the review for the above referenced member, and we welcome the opportunity to respond to the members comments.
We addressed this matter directly with our member, Mr. ******** on various occasions and more recently on 5/9/2025. We maintain that Mr. ******* comments have been addressed; however,in the interest of protecting our members privacy, and in accordance with both state and federal financial law, we are unable to provide the details of that resolution.Customer Answer
Date: 05/22/2025
Complaint: 22900828
I am rejecting this response because:It's is still happening. Today, 5/22, no email in regards to pending transaction. I now have 2 more NSF charges. This time its worse because this bank, without my knowledge, unlinked what I thought was every company that had my account info, meaning I had to reenter my bank info to any service I wanted to continue to use. Needless to say I didnt reenter any of my info to any of those companies because I thought maybe this bank was trying to resolve this. Nope. So now Im out $90, with weird abnormal activity happening to my account by the bank without me knowing.
Sincerely,
**** *******Business Response
Date: 05/23/2025
Dear BBB Representative,
We are in receipt of the review for the above referenced member, and we welcome the opportunity to respond to the members comments.
We addressed this matter directly with our member, Mr. ******** on various occasions and more recently again on 5/22/2025. We maintain our previous response; however, in the interest of protecting our members privacy, and in accordance with both state and federal financial law, we are unable to provide the details of that resolution.
If we can be of further assistance, please contact our ********************* at **************.Initial Complaint
Date:11/21/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were enrolled in a debit rewards program and they closed the rewards program with several hundred dollars worth of points remaining. They told us they sent an email warning of the closure but the email was titled " Special offer: roll over your debit reward points". With the amount of emails the company sends out this does not appear alarming and specific in the possible loss of money.This is horrible business practice and i would like to be refunded for my points.Business Response
Date: 12/02/2024
Dear BBB Representative,
We addressed this matter on December 2, 2024, with Mr. **** and believe Mr. ***** concern has now been addressed to his satisfaction; however, in the interest of protecting our members privacy, and in accordance with both state and federal financial law, we are unable to provide the details of that resolution.
If we can be of further assistance, please contact our ********************* at **************Initial Complaint
Date:10/17/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PLEASE SEE ATTACHMENTBusiness Response
Date: 10/18/2024
Dear BBB Representative,
We spoke to the above referenced member multiple times in November 2023 to discuss his concerns. Appendix E to 12 C.F.R. 1022 (Code of Federal Regulations) states that we have an obligation to furnish accurate information that reflects the terms of and liability for consumers accounts, and that accurately reflects the consumers performance and other conduct with respect to those accounts. However, in the interest of protecting our members privacy, and in accordance with both state and federal financial law, we are unable to provide further details.
If we can be of further assistance, please contact our ********************* at **************.Initial Complaint
Date:10/08/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PLEASE SEE ATTACHMENTBusiness Response
Date: 10/09/2024
Dear BBB Representative,
We have attempted to reach our
member on multiple occasions, dating back to July 2024. Appendix E to 12 C.F.R.
1022 (Code of Federal Regulations) states that we have an obligation to furnish
accurate information that reflects the terms of and liability for consumers’
accounts, and that accurately reflects the consumers’ performance and other
conduct with respect to those accounts. However, in the interest of protecting
our member’s privacy, and in accordance with both state and federal financial
law, we are unable to provide further details.
If we can be of further assistance,
please contact our Member Service Center at 1-800-328-5328.Initial Complaint
Date:09/23/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a HELOC with Logix. I made one final payment on 6/24 thinking I was paying off the balance, unaware I would still owe interest. I thought I didn't owe a balance because whenever I would log in into Logix's website, my HELOC balance would display as $0. I received a call from Christian a Logix representative on 8/13, and was asked why I hadn't paid the remaining balance which was around $114. I stated to the Logix representative that I did not know I owed a balance, but I told him I would make a payment soon. At no point did he mention I needed to make a payment right away, or I would be reported 30 days late within a certain amount of time. I thought I had a little bit of time to make the payment. Around 8/29, it appears I was reported as late to the various credit bureaus. That same day, I was going out of town for a few days. After realizing what just happened, I sent in the payment. I called Logix in early Sept, and tried again explaining the misunderstanding, and asked if they could remove the late payment from my credit as a courtesy given their Logix system did not show a balance, and I never received a formal letter asking me to pay for the balance. I received a call on 9/9 from Tommi, it seems shes a Logix Credit representative, but I was busy at work, and couldn't get to the phone. ***** left me a voicemail. I called her back a couple of times, left a voicemail, and she did not call me back. I've had a very good relationship with Logix, never been late on any payments. I was trying to payoff the ****** it makes no sense that I wouldnt be willing to pay $114 to completely pay it off.Business Response
Date: 09/26/2024
Dear BBB Representative,
We are in receipt of the review for the above referenced member, and we welcome the opportunity to respond to the members comments.
We addressed this matter on September 26, 2024, with Mr. ************ We believe Mr. ************ comments have now been addressed to his satisfaction; however, in the interest of protecting our members privacy, and in accordance with both state and federal financial law, we are unable to provide the details of that resolution.
If we can be of further assistance, please contact our ********************* at ***************Initial Complaint
Date:09/13/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
What Happened:There is an account with ********************** (Account No: **********, opened on August 28, 2019, listed on my credit report. I did not authorize or open this account, and it seems to be a result of identity theft. Despite my attempts to resolve this with Logix Federal Credit Union, the account remains on my ********************** report, adversely affecting my credit score.Desired Resolution:I am requesting that Logix Federal Credit Union investigate this unauthorized account, remove it from my credit report, and take appropriate measures to prevent any further fraudulent activity. Please confirm these actions as soon as possible.Business Response
Date: 09/17/2024
Dear BBB Representative:
We are in receipt of the review for the above referenced member, and we welcome the opportunity to respond to the members comments.
We addressed this matter directly with our member, Mr. ********* on 3/1/2024. We believe Mr. ********* comments have now been addressed; however, in the interest of protecting our members privacy, and in accordance with both state and federal financial law, we are unable to provide the details of that resolution.
If we can be of further assistance, please contact our ********************* at **************.Initial Complaint
Date:08/30/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car has been totaled since June 2024, this bank placed the worst ***************** on my vehicle. I can not get an email to anyone at logix bank to keep track of whats been going on and have even received the worst attitude and disrespect from their employees. Im having to make a $973 payment to Logix on a vehicle I am not driving and a $1400 car rental charge. The insurance company finally reached out that they have sent the documents to Logix federal credit union for pay off and today I called to follow up and the representative manager in the loan department has not received anything from the bank. I am so depressed and have been waiting for help and no one is helping me. They are just making me make payments on a vehicle that is crashed and not running. Please Im begging you for help.Business Response
Date: 09/18/2024
Dear BBB Representative,
We are in receipt of the review for the above referenced member, and we welcome the opportunity to respond to the members comments.
We addressed this matter on August 27, 2024, with Ms. ******* We believe Ms. ******* comments have now been addressed; however, in the interest of protecting our members privacy, and in accordance with both state and federal financial law, we are unable to provide the details of that resolution.
If we can be of further assistance, please contact our ********************* at ***************Customer Answer
Date: 09/20/2024
Complaint: 22203522
I am rejecting this response because:
Sincerely,
****** ******Customer Answer
Date: 09/24/2024
I spoke with ********* from the Logix credit union loan resolution. I have not missed any payments and they are not honoring the gap insurance to cover the remaining balance and have been lying to me that I will get reimbursed for the car payment and insurance payments Ive been making since the date of loss in June which does not sound right. They are making making me pay the differences and used the over payments to cover the difference I which I have gap. He refused to email me or mail me any documented information/letter/email for my records. I feel this company is not complying with California rules and regulations. Please help me. I am not having to pay where the vehicle is stored and the rest of whats owed. I have gap ins, they refuse to honor it. I need documented proof and nothing.
Business Response
Date: 09/25/2024
Dear BBB Representative,
We are in receipt of the review for the above referenced member, and we welcome the opportunity to respond to the members comments.
We addressed this matter on September 23, 2024, with Ms. ******* We maintain our previous position and believe Ms. ******* comments have been addressed; however, in the interest of protecting our members privacy, and in accordance with both state and federal financial law, we are unable to provide the details of that resolution.
If we can be of further assistance, please contact our ********************* at ***************Customer Answer
Date: 09/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
Logix Federal Credit Union is NOT a BBB Accredited Business.
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