6 Customer Reviews
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Review from Trevor S
2 stars03/20/2024
We're in the military, so this is for military people thinking about using this company. We worked with ******, we told her of our military status, and that our vehicle will be on the base at a friend's house, because we had to report to our next duty station and wouldn't be there with the vehicle. ******, the representative said that was fine. We gave her the address, scheduled a pickup date window. On the day of the pickup, the trucking company contacts us, explaining he can't get on the base, and could we have someone bring the vehicle outside the base, none of which was told to us was going to happen, and when we tried to contact ****** by phone, she wouldn't answer our call. We did get a text from her, telling us about a conversation that NEVER took place, she was untruthful. So if you're in the military and have to do a conus move, think twice before using this company. Seems like they will say anything to get your business, which is very unfortunate
Global Auto Transportation Response
05/08/2024
Hello, ******************.Let me start by saying that I spoke with ****** directly, on the phone, and though the process was confusing on her end as well, she did work hard to accommodate as much as possible to your needs within her power.So for you to regard her help in this situation as bogus is very rude and ineffective.Additionally, keep in mind that not only are we a business on wheels and while we hope not, delays and setbacks can always happen at any moment. Not to mention, it's none of those issues that we actually are responsible for, as you should know very well about car shipping that we merely outsource the actual job as a dispatch service.In other words, take up your concerns with the car shipping driver in particular. And even then, he did his best to bring your car as close as possible to you. How is he supposed to know how to navigate such an impossibly large military base?Review from Toni J
1 star11/28/2023
Do not trust this company or any company associated with it!!I had my car shipped September of this year from ********** to ******** thru Global Auto Transportation with driver (***********************). I worked with KJ who was virtually useless and not accommodating. While the turn around time was great (less than 5 days) and the price was reasonable. when my *** arrived to my location not only was it FILTHY but it had several scratches and indentations on my driver side door which WERE NOT there before. All the driver had to say was "things happen in transit" while also trying to bribe me! If that is the attitude your company is okay with having while having possession of others property, no one should ever utilize your services. Horrible practices and business models!!! Almost 3 months later and they still have not fixed and taken fault with my vehicle! Forget going thru their insurance, it is a joke. Reporting this company to the BBB. GO ELSEWHERE IF YOU VALUE YOUR BELONGINGS DO NOT I REPEAT DO NOT USE!Global Auto Transportation Response
12/05/2023
Hello *******************,We're sorry to hear that your car experienced damages on the way to ******** from **********. That is unfortunate. However, as our company operates as a broker service we cannot assume responsibility for your issues with the carrier that shipped your car. Unlike what your review entails, we have it on good authority that our representative KJ was with you every step of the way. In addition, he gave you plenty of advice on how to handle the driver and his attitude towards all the scratches your car accumulated, such as not signing the *** nor paying the driver. Both points which you clearly disregarded. Additionally, the fact that he went above and beyond to do research on your available options does not warrant such a poor review of aggressive nature. Sorry again and good luck.Review from Vince F
5 stars10/29/2023
I had a great experience with Global auto Transport!KJ really helped me out when another company (**********************) really screwed me over and did not pick up my car as promised.I told him the situation the car had to be picked up at a certain time because i had a flight to catch.He made a call to A1 Cycle towing ******* and with in ***** minutes he called me back to let me know they could pick up my car in ********** **. in 2 hours. ***** came out to pick up the car and was very helpfull with everything. What a great guy. The car was delivered as promised.Also KJ did not charge me untill the next day after pick up. I would definitely us these guys again.Global Auto Transportation Response
11/29/2023
Dear customer, we appreciate the time you took to let us know we did great! Every day, we do everything to improve our performance and effectiveness in order to provide customers with a 5-star experience.Review from Greg B
5 stars04/12/2023
This is a great company with professional support representatives. We have been transported dozens of vehicles from *****' cities to *********** area and are very happy with their service.Global Auto Transportation Response
02/01/2024
Thank you for the positive support. I'm happy to know that we shipped your cars to the best of our abilities. We appreciate your kindness. Please reach out to us again when you need more vehicles shipped.Review from Elyse B.
5 stars06/30/2022
We had a great experience booking a driver for our boat with Art Z. Was very impressed with the customer service we got and also with the driver that they got to transport our boat. This company stated their price and that is what we paid. Art Z. had a driver the same day. The driver who came to pick up the car was experienced and professional. I will be using them for any car and boat transports in the future. Heard horror stories about auto and boat transporters but we had a positive experience and Art Z. Stayed in touch even after our boat was transported, now that is customer service.Global Auto Transportation Response
02/01/2024
That's so great to hear, *****. We're happy to make sure that your cars are properly shipped safely. It means a lot that you trust our team and we would love to have you back as a client again in the future.Review from Chloe M
1 star09/24/2021
Thieves!! This is a criminal company who does not have any customer service skills and steals your money! They do not honor their own policy. Fraud!! Legal action is being taken against this company! Beware! Save all documentation!Global Auto Transportation Response
02/01/2024
Hello, ******We're sorry to hear that you don't feel like we offer you the customer service that you deserve. We'll have you know however that we do indeed respect your policies and we would do everything in our power to make sure that your documents stay secure. We certainly are hoping that you can elaborate on what exactly happened. Please let us know.Thank you.
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